Satis House
10 Birmingham Road, Water Orton, Birmingham, West Midlands, B46 1THContact details and opening times
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Reviews
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Review titled Absolutely Rubbish Practice
Rated 1 star out of 5
by Clare James - Posted on 15 July 2024
I got up at 06.30 this morning to complete and online request for an appointment. My husbamd also completed a form with the receptionist in the surgery at 8am.Told i woukd get a text back nothing happened. Five hours later following assessment by 111 I am on my way to urgent care. This new system is clearly not working no triage happened. Atleat with the 8am queing system you could speak to someone and get an appointment. Now you just send information into the online abyss.
Visited July 2024
Review titled Satis House
Replied on 15 July 2024
Dear Patient I'm sorry your experience with our new appointment booking system as not gone well, caring for our patients is of the upmost priority. If you would like to contact the myself Emma Gaylor [Practice Manager] direct I can discuss your concerns directly with you and explain the system in more depth. The triage model that we have adopted is in line with the Modern General Practice working, directed by NHS England. Regards
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Review titled Appointment cancelled by surgery
Rated 1 star out of 5
by Jane - Posted on 20 March 2024
I had a telephone appointment with the pharmacist at 10:50 am. I received a telephone call at 11:10 am cancelling that appointment. I have to wait over 2 weeks for a rescheduled appointment. What would the surgery’s reaction be if I cancelled an appointment 20 minutes after the scheduled time? I have organised my day around the original appointment, now I have to do that again. This shows a lack of respect for clients.
Visited March 2024
Review titled Satis House
Replied on 07 May 2024
Dear Jane I am sorry to hear of the inconvenience that cancelling your appointment has caused you. Unfortunately sometimes having to cancel appointments are out of control due to clinicians sickness. We do try to give as much notice as possible. If you wish to discuss this further please contact the surgery and ask to discuss with the Practice Manager.