Sangam Practice - Ratings and reviews
Reviews
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Review titled Most appalling service - will not recommend to anyone.
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
The receptionist think they are mini GP's and ask so many questions and have not a clue what they are talking about. The service is utmost appalling. Secondly when you are on the phone you hear so much background noise, including staff taking to each other (laughing, giggling) foot steps and worse patients records been discussed. I have spoken to practice manager regarding the above on few occasions, sadly did not keep record of this. She is also incapable and fails to ring back when when she says she will. All in all practises like this bring shame to the NHS!!!.
Visited July 2023
Review titled Sangam Practice
Replied on 18 July 2023
Dear Patient We are sorry to hear about your experience . The receptionist ask questions to help you with queries however if they have asked something which is not relevant then please let us know. We took your concern about the background noise seriously and will take action. If you still have any concern and haven't heard back from our Practice Manager then please send us your complaint in writing and we will investigate. Regards Sangam Management
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Very poor experience with the doctor who gave little to non explanation of how to use the treatment or when, and the worst part is that the treatment has only made the matter much worst as I also stated to the doctor but he completely didn’t acknowledge this & waffled his way out of it.
Visited July 2023
Review titled Sangam Practice
Replied on 18 July 2023
Dear Patient I am sorry to hear about your experience. To investigate you concern further, Please contact Practice Manager on 02089118378. Regards Sangam Management
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I arrived 30 min early, And was seen a little earlier than my scheduled appointment. Overall, the experience was good, very helpful and informative. The only issue was parking.
Visited January 2023
Review titled Sangam Practice
Replied on 05 January 2023
Dear Patient Thank you for taking time to provide us your comments. We will share this our team . Your positive feedback motivates staff to perform more better. Regards Sangam Management
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Review titled Great Pharmacist
Rated 3 stars out of 5
by Sharmin - Posted on 24 January 2023
I had a medical review for my father. The pharmacist was very thorough and attentive and addressed all my concerns and helped solve the issues I was currently facing with my prescription requests. My experience in this one appointment was much better than what I have been facing with this surgery recently. The pharmacist really understands patient care and I walked away from this appointment finally feeling heard.
Visited January 2023
Review titled Sangam Practice
Replied on 31 January 2023
Dear Patient Thank you for providing the positive feedback . I will share this comments with our pharmacists and other staff members . Our aim is to provide the best patient care and we are glad that you are happy with the service provided by our pharmacist. Thank you Sangam Management
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Review titled Appalling patient care & duty of care
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
111 had referred me to be contacted by my GP to avoid long waits in a&e. I missed the initial call and returned the call 5minutes later. Receptionists informed me on all 3 occasions throughout the day when I chased up that the GP would definitely call back at the end of their clinic. 7.30pm and no call has been received and the surgery is now closed. There is a reason 111 asked the GP to touch base with me. Where is the duty to care here? Getting an appointment directly with the surgery is always a nightmare. Absolutely disappointing that the doctor did not find it important to call back before heading home for the weekend giving I called back on numerous occasions meaning I now have to go to 111 again. I would not recommend this surgery going forward as there’s always a different doctor seeing you and no understanding of patient history. Not one to write reviews but I feel if you want good care this isn’t the place to be registered.
Visited December 2022
Review titled Sangam Practice
Replied on 05 January 2023
Dear Patient We are sorry to hear about your experience . Please contact the practice manager by emailing her on info.chandra1@nhs.net . We would like to investigate your complaint further. Thank you Sangam Management
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
The nurse was very helpful, friendly and explained everything nicely. She made me feel comfortable and explained everything nicely.
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Thank you for providing your positive feedback. We will share this feedback with the Nurse and other team members. Regards Sangam Management
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Review titled Terrible service
Rated 1 star out of 5
by J.jabbar - Posted on 01 November 2022
It has been terrible since moving from gladstone ave. The covid period has made it worse. Now cant get an appointment and was told ill get dr to call after days of waiting with earache. Told between 12 and 2pm waited patiently. Called reception after waiting in queue to be told dr called 1.21pm! Then told by receptionist that shes put on system to dr thats it! When i asked when receive call back she doesnt know nor was bothered. I asked if i can call back to find out when she then said call after an hour. Patient care seems last on the minds here and they like to keep you guessing rather than informing. Really disappointed as now i feel old and vulnerable with a gp that is difficult to access and provides inadequate advice that ive almost given up with their labourious procedures and non face to face appointments!
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Dear Patient I am sorry to hear about your experience with our service and thank you for raising your concern. It's important that we hear from patients. It helps us to learn and make improvements. I am investigating the matter and will send you the response very soon. Regards Practice Manager Sangam Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Harpreet Gharial - Posted on 21 November 2022
Came in for blood pressure readings - very pleasant nurse, checked everything. Got flu jab at the same time
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Thank you for providing your positive feedback. We will share this feedback with our Health Care Assistant who has provided you the service and other team members. Regards Sangam Management
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Review titled great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
great service provided by the pharmacist at Sangam Practice. called me on time, listened to me, very attentive and polite. thanks.
Visited September 2022
Review titled Sangam Practice
Replied on 14 October 2022
Thank you for providing your positive feedback. We will share this feedback with the pharmacists and other team members. Regards Sangam Management
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Review titled Not very good
Rated 1 star out of 5
by Beverley Collingwood - Posted on 08 June 2022
I called on Monday morning because I had been sent a text for a medication review & Blood pressure check. I called and spoke to a receptionist who supposedly booked in an appointment for today (08/06/22) @ 11.30am. It's normally very difficult to get an appt to see a doctor at the best of times but generally you have to wait a few weeks. I went to the surgery this morning and it turns out that my appointment had not actually been booked in! This is not the first time that this has happened and it was extremely important to me to actually have my BP checked. I find this practice to be extremely lax at times, some GP's that I have seen in the past have been very uncaring. I am aware that GP's are extremely overworked and under pressure at present but it does not excuse staff not doing their job properly.
Visited June 2022
Review titled Sangam Practice
Replied on 15 June 2022
Dear Patient I am sorry to hear about your experience with our service and thank you for raising your concern. It's important that we hear from patients. It helps us to learn and make improvements. I am investigating the matter and will send you the response very soon. Regards Practice Manager Sangam Surgery