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Sandy Lane Surgery - Ratings and reviews

Reviews

Displaying 1 to 5 of 5

  1. Review titled Awful Service

    Rated 1 star out of 5

    by Anonymous - Posted on 19 March 2024

    As a carer for my elderly Mother who has Dementia, I find this surgery particularly difficult to get appointments with. I called in yesterday and was told to ring the following day to get an appointment, I was advised to ring after lunch when it was quieter. Having just spent 13 minutes and 15 seconds on hold I can only imagine how patients who do not have family to take care of these things feel! I asked the receptionist if there was any way of contacting them online to make appointments to be told "no" everyone uses the telephone.......I wonder how many disgruntled patients they have. Thankfully, this is not my surgery!

    Visited March 2024

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    Review titled Sandy Lane Surgery

    Replied on 21 March 2024

    Good morning We are sorry to read that you experienced difficulty when trying to obtain an appointment for your mother. We would very much like to be able to investigate this further. The practice has recently changed the way in which we book appointments and it is rare that we would ever need to ask a patient to call back on another day to book. We also have some new staff that are still in training and this may be a training need that we have not identified. Unfortunately, we are unable to explore your experience further without your or your mothers details. We would be most grateful if you could please contact the practice to discuss this further in order that we can prevent this from happening again in the future. Many thanks Sandy Lane Surgery

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  2. Review titled Excellent response from the team

    Rated 5 stars out of 5

    by Carol Mears - Posted on 01 December 2022

    A huge Thank You, to the person I spoke to on reception this morning, the person who processed my request and to the Dr for my new prescription. The whole team really heard my concerns and the urgency of my situation. They processed my request so swiftly - I was in receipt of a new prescription within 3 hours of my initial request. Their efficiency and patient care was very impressive. They definitely exceeded my expectations. Thanks again!

    Visited December 2022

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    Review titled Sandy Lane Surgery

    Replied on 31 January 2023

    Dear Carol. Thank you for taking the time to leave us feedback, it's really appreciated. I'm so glad you've had a positive experience and that we reacted quickly. I'll be sure to pass your feedback to our team. Many thanks

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  3. Review titled really helpful

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 August 2022

    There have been a lot of improvements recently when trying to make an appointment. The phone message is shorter and the receptionists have been very helpful when advising about where to get help and if I need an appointment I have been able to get one rather than being told to ring back at 8.00.

    Visited August 2022

    Report as unsuitable

    Sandy Lane Surgery has not yet replied.


  4. Review titled Reception team

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 May 2022

    I have come to the surgery 4 times over the last couple of months, once for me, once for my daughter and twice for my partner. In all cases, the response from the staff on Reception has been excellent. They take the time to identify the problem, are efficient in their response, and in all cases the appropriate consultation was offered, and all issues resolved. In the face of sometimes hostile/upset/frustrated clients, all staff have been courteous and understanding.

    Visited April 2022

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    Sandy Lane Surgery has not yet replied.


  5. Review titled cant get app

    Rated 1 star out of 5

    by Anonymous - Posted on 28 June 2022

    says taking on new patient on big sign outside, I've been with the practice 14yrs + never get a weekend or evening appointment or even a normal one.

    Visited April 2022

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    Sandy Lane Surgery has not yet replied.