Sandgate Road
180 Sandgate Road, Folkestone, Kent, CT20 2HNContact details and opening times
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Reviews
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Review titled How did it all go wrong?
Rated 1 star out of 5
by AJ Groom - Posted on 20 June 2023
I have been a patient here for 55 years, and for 50 years I could not speak highly enough of the quality service from doctors, nurses, and back-up staff. However since Covid the place seems to have collapsed into a complete shambles. Prior to Covid there was a practice manager who was always very helpful and available if there was any problem. It is now a near impossibility to see a doctor, and the place now seems organised that it is difficult to even make contact with someone. I have spent many hours on the end of a telephone without success, as have so many other patients reporting on this website. Recently I wanted to contact my diabetic nurse to ask about test strips. On phoning I think I was 19th in the queue, so I came across a little known email address for the surgery - it is so secretive that I could not see it on their website. Using this address, I sent an email asking for the test strips, and for the email to be forwarded to the relevant nurse. I got an anonymous response stating "Our procedures have changed and we are no longer able to accept emails requesting appointments or clinical advice. Please contact the surgery by e-consultation or by telephone...". I replied that as I was not seeking an appointment or clinical advice was my email forwarded to the diabetic nurse? I did not get an answer, so I sent another email. Still no response! My feeling is that this once-great practice is now run entirely for the benefit of the staff. The main exception is the hard working nurses who were there in the worst time of Covid, unlike the doctors who seem to disappear into near invisibility and have remained so. My wife and I are so fed up with Sandgate Road surgery that we have now quit and registered with another local practice
Visited May 2023
Sandgate Road has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Steve - Posted on 15 May 2023
Phoned at precisely 8.00a.m this morning.After 30 seconds was connected to option 1 only to be told that all appointments were gone for today. How can this be when you can't book advance appointments or book at the surgery. Prior to covid this was an exceptional practice but now it is not fit for purpose. It appears you have to be dead to get any response
Visited May 2023
Sandgate Road has not yet replied.