Salford Primary Care Together - Eccles Gateway - Ratings and reviews
Reviews
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Review titled Worst gp practise in United kingdom
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Worst gp surgery in whole united kingdom, Im been trying to get a Blood Test done, its becasue of a very personal reason and its been 3 months im asking for help and still i havent seen a person named gp. 3 times they have made wrong appointments, each appointment is in the space of atleast 2 weeks imagine how much time a patient would loose by this. Im not sure who is incharge of this gp who ever is it should be ashamed of themself for making this in such a state. Online appointment dont work, had to wait in the call for hopurs for the Recepitnist to tell you that you are not sick. Receptionist need to know every detail of your sickness inorder to decide whether you are eligible to see a Doctor, seems like the receptionsit is the one who decides if you are sick or not. Are they even in the right mind to think that people would call them for fun!! What if i want to just discuss my issues with a gp and im dying without any symptoms? Govt should review such gp practises and see what exactly they are doing with the money and time, i can for sure say that none is getting any valid help from this gp surgery
Visited July 2023
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 15 August 2023
Dear Patient, Thank you for taking the time to leave a review for the practice. I am sorry to hear you are unhappy with the service we provide. We have recently had a recruitment drive which has helped with many things, access being one of them, during induction the receptionist have had Care Navigation training. This is to ensure each patient accesses the right help when needed, this might not necessarily be a GP, there are many services available to help patients, such as Minor Ailments, Physiotherapy and Mental Health Services which the reception rteam are able to refer a patient to directly. I would like to discuss your feedback with you further, please could you contact the practice and arrange a convenient time to discuss. Many Thanks Angela - Practice Manager
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Called to make appointment- booked same day. Seen at given appointment time, doctor listened, reassured me and I was happy with the advice they gave me. Receptionist was friendly and helpful.
Visited April 2023
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 07 August 2023
Dear Patient, thank you for taking the time to leave lovely feedback for the practice. I will share your comments with the team. Many Thanks Angela - Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Andy Colcombe - Posted on 10 January 2023
I was feeling extremely unwell when I messaged the practice for a change of medication due to side effects. I received a prompt response and a telephone appointment within a couple of hours. Kind, considerate Dr (not one I have spoken with before as far as I am aware) she took time to listen offered suggestions and a change of medication. After a sleepless and painful night it was exactly the care I needed and I am extremely grateful, thank you.
Visited January 2023
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 07 August 2023
Dear Andy, Thank you for taking the time to leave your feedback for the team. I will share your comments with them. Many Thanks Angela - Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Catherine - Posted on 08 November 2022
Thank you to all the staff for there understanding.The last two weeks they helped me so much.This practice has greatly improved.
Visited November 2022
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 07 August 2023
Dear Catherine, Thank you for taking the time to leave the practice lovely feedback. We do appreciate your comments. Thanks Angela - Practice Manager
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Review titled Terrible experience, can Not contact
Rated 1 star out of 5
by Ian Fielding - Posted on 22 November 2022
Very disappointed and left helpless, no way to contact surgery. Unbelievable. Tried to make appointments with no luck. Impossible to get through. I have tried for over 10 days and no luck.i will have to 111 as I have No other choice. Thanks ... for nothing
Visited June 2022
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 09 August 2023
DEar Mr Fielding, Thank you for taking the time to leave feedback for the practice. I am sorry it has taken so long for a member of the team to respond to you. The practice has recently changed the appointment structure to improve access and also employed a new team of staff to help with the phone demand each day, to ensure quicker access to the practice when needed. Should you wish to discuss your feedback with myself, please do contact the practice at a convenient time. Many Thanks Angela - Practice Manager
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Review titled Very unresponsive, Bad practice.
Rated 1 star out of 5
by Ian Fielding - Posted on 22 November 2022
Can Not even get through to make appointments, but if you do you are put in a call back que that never rings back. I have been desperate to see doctor, and nurse. But have had no way of contact. All is just impossible.
Visited June 2022
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 09 August 2023
Dear Mr Fielding, Thank you for taking the time to leave feedback for the practice. As mentioned in my other response we have changed the structure of the appointment system and have employed several new members of staff to help with demand to ensure quicker access to the practice. Should you wish to discuss this feedback further, please do not hesitate to contact the practice. Many Thanks Angela - Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2022
I had a recent telephone call with the GP- they were extremely helpful, understanding and we agreed a plan which I was very happy with. I also had contact with the surgery via the website on behalf of my child. I was contacted promptly by email. I was asked to provide additonal information (photos), which was straightforward and easy to do, and my query was resolved the same day. Thank you for your excellent service, it is greatly appreciated.
Visited April 2022
Review titled Salford Primary Care Together - Eccles Gateway
Replied on 09 August 2023
Dear Patient, Thank you very much for taking the time to leave positive feedback for the team and the service we provide. Many Thanks Angela - Practice Manager