Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saddlers Health Centre.
Reviews
-
Review titled Excellent service from the nurse
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2025
I attended for an injection and blood tests. The nurse was very friendly, polite and efficient. She was able to extract blood at the first attempt, which is not always the case. Unfortunately, it remains extremely difficult to book appointments to see a doctor. This has had a large negative impact on my review.
Visited May 2025
Review titled Saddlers Health Centre
Replied on 14 May 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all patient feedback and discuss this with all staff in our practice meeting. We are reviewing our patient access for the requests of appointments and have various ways to request an appointment which are: for urgent appointments you can attend in person to the surgery at 8am for a same day appointment or ring at 8am. For all routine pre-bookable appointment we have contact your GP online through Accurx the link is available through our website and the NHS app, we offer pre-bookable appointment which can also be booked through the NHS App, telephone or in person up to 6 weeks in advance. We do understand the frustrations surrounding appointments and would like to reassure all patients that we review our demand and capacity on a regular basis. Thank you again for your comments Kind Regards
-
Review titled Great practice
Rated 5 stars out of 5
by Mr H beech - Posted on 07 May 2025
The staff and the doctor are great, they really listen and are supportive in helping me with my medical needs. I am grateful for their assistance , they do a wonderful job
Visited May 2025
Review titled Saddlers Health Centre
Replied on 09 May 2025
Dear H Beech, thank you for taking the time to complete this online review. We welcome all types of patient feedback and discuss this with all staff in our practice meeting. Thank you for your positive review Kind regards
-
Review titled Extremely Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2025
I was met with friendly staff who were caring and considerate of my needs. I was made to feel very comfortable and reassured that everything would be just fine
Visited May 2025
Review titled Saddlers Health Centre
Replied on 27 May 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all patient feedback and discuss this in our practice meeting with all staff. I am glad to hear that you experience was a positive one. Kind Regards
-
Review titled Great Practice, Thankyou Again
Rated 5 stars out of 5
by Liam Cooper - Posted on 06 May 2025
Having Recent Dressing Changes After A Knee Operation, Really Pleased With The GPs, Thankyou Again
Visited May 2025
Review titled Saddlers Health Centre
Replied on 09 May 2025
Dear Liam Cooper, thank you again for your positive feedback. All feedback is discussed in our practice meeting with all staff and is welcomed by all. Thanks again Kind Regards
-
Review titled Great practice
Rated 5 stars out of 5
by Misheal madubuko - Posted on 17 May 2025
Dr was absolutely amazing, he took his time and was very informative and showed care to my concerns. Answered every question and make me feel comfortable. I would like to have him all the time, he’s great!!
Visited May 2025
Review titled Saddlers Health Centre
Replied on 19 May 2025
Dear Misheal Madubuko, thank you for taking the time to complete this online review. All patients feedback is welcomed and is discussed with all staff in our practice meeting. The GP your are referring to is a locum GP that will continue to work with the surgery on an as required basis and I will certainly also feedback this review to him direct. Thank you again Kind Regards
-
Review titled Excellent service
Rated 5 stars out of 5
by Mark oswell - Posted on 16 May 2025
Where do i start in had a large industrial air compressor at work rupture giving me ringingbin my ears within one day was in the saddles health centre having my ears looked into . I was in a lot of pain . A and e Stafford 7 hrs waiting to see a doctor not good but saddles health centre much faster
Visited May 2025
Review titled Saddlers Health Centre
Replied on 19 May 2025
Dear Mark Oswell, thank you for taking the time to complete this online review. We welcome all patients feedback and discuss this with all staff in our practice meeting. I am glad to hear that you was seen in and your are now in recovery. Thank you again Kind Regards
-
Review titled Nurse
Rated 5 stars out of 5
by Janet watton - Posted on 23 May 2025
I had a checkup with the nurse for high blood pressure , when she took it ,it was normal , I had high blood pressure in the week . She then weighed me and told me my COPD check up is due soon . My appointment was fine with the nurse and it didn't take too long
Visited May 2025
Review titled Saddlers Health Centre
Replied on 27 May 2025
Dear Janet Watton, thank you for taking the time to complete this online review. The surgery welcomes all patient's feedback and discuss this with all staff in our practice meeting. Thank you again Kind Regards
-
Review titled Great Communication
Rated 5 stars out of 5
by Shahzad Ahmad - Posted on 21 May 2025
I have just joined the surgery two months ago and so response is great. They dealt with my inquiries very efficiently and professionally. I was given the chance to see the required person to deal with my inquiries.
Visited May 2025
Review titled Saddlers Health Centre
Replied on 22 May 2025
Dear Shahzad Ahmad, thank you for taking the time to complete this online review. We welcome all feedback from patients and discuss this in with all staff in our practice meeting. Thank you again for your comments Kind Regards
-
Review titled Great practice nurses
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2025
Found the nurse very caring and attentive. Was able to address any of my questions and concerns. She was also able to suggest other NHS services
Visited May 2025
Review titled Saddlers Health Centre
Replied on 27 May 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all patient's feedback and discuss this with all staff in our practice meeting. Thank you again Kind Regards
-
Review titled New Patient Confusion
Rated 1 star out of 5
by Kristin Oloso - Posted on 07 April 2025
As an international patient, I advised I provide my health records to ensure a seamless Transition. I was denied. I advised the receptionist that’s based on your website I would need to speak to her regarding having online access. She stated no need it will be automatic. I advised that the nurse explained my medications were not matching up to my records that I showed her. She advised it would happened automatically. So today with 2 pills remaining. I am unable to request my rx because one I do not have online access to Saddlers. I have now had to take my medical records to the pharmacy to ensure a fill. Medical services shouldn’t be this difficult
Visited April 2025
Review titled Saddlers Health Centre
Replied on 07 April 2025
Dear Kristin Oloso, thank you for taking the time to complete this online review. I am sorry that you have been having problems with accessing the app. I have asked reception to contact you today regarding your medications ordering. As a new patient the online NHS app access would need to be manually arranged for you for our surgery and this has been done this morning. If you find that reception cannot action your request of medications, please speak to the practice manager. Kind Regards