Rutland House Surgery
40 Colney Hatch Lane, London, Greater London, N10 1DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and prompt help
Rated 5 stars out of 5
by Dr B Twisselmann - Posted on 23 April 2025
I completed the triage form yesterday morning at 10.05 after hoping for almost four weeks that my problem would clear up by itself. I was called 20 minutes later and offered an appointment for 70 minutes after that. The doctor was brilliant, helpful, efficient, open to questions - and I left with the answers I needed. I have been a patient here for 21 years and cannot praise the medical professionals and practice staff enough!
Visited April 2025
Review titled Rutland House Surgery
Replied on 30 April 2025
Dear Dr Twisselmann, Thank you so much for your thoughtful feedback. We're really pleased to hear that your experience with our triage system and the care you received was so positive. It's always encouraging to hear that our efforts are making a difference, and your kind words mean a great deal to the whole team. We're grateful for your continued trust over the past 21 years — it’s a privilege to care for you. Warm regards, MJ Rahman Rutland House Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
Our family has been registered with Rutland House Surgery for the past 15 years, and we have consistently received excellent care. Since the merger, the surgery has expanded its services, making access to healthcare much more convenient. Recently, I needed an urgent appointment with a doctor. Instead of waiting on the phone to speak to reception, I was able to quickly fill out the online triage form with my concern. Shortly after, I received a call from a male GP assistant who assessed my needs and offered me a same-day appointment. This streamlined process made it incredibly easy to get the care I needed without any hassle. Additionally, the surgery now offers blood tests at both branches, saving time and making routine checks more accessible. The introduction of automated services—such as online triage for GP appointments, repeat prescription requests via email or apps, and travel vaccination requests through the website—has significantly improved efficiency and convenience for patients. The team at Rutland House Surgery is professional, responsive, and always willing to help. The improvements they have implemented have made a real difference, and we are truly grateful. I highly recommend Rutland House Surgery to friends and family!
Visited January 2025
Review titled Rutland House Surgery
Replied on 30 April 2025
Dear Patient, Thank you for your kind words — your feedback means a lot to us. We're glad to hear you had a positive experience, and we truly appreciate you taking the time to share it. Best wishes, MJ Rahman Rutland House Surgery
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Review titled Great Practice - Xmas lunch for the patient
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
I was invited to the Christmas lunch organized by the surgery today, and I feel so grateful. It’s remarkable how the surgery goes above and beyond for their patients—I’m not sure how many GP surgeries do this, especially for those who live alone. I deeply appreciate the care and thoughtfulness shown by the team. I will definitely recommend this surgery to my friends and family. Thank you again for the amazing service!
Visited December 2024
Review titled Rutland House Surgery
Replied on 11 February 2025
Dear Patient, Thank you for your kind words and for taking the time to share your appreciation. We are delighted to hear that you enjoyed the Christmas lunch. At Rutland House Surgery, we strive to support our patients not just medically but also by fostering a sense of community, especially for those who may feel isolated. Your feedback means a lot to our team, and we truly appreciate your recommendation. Best regards, MJ Rahman Practice Manager Rutland House Surgery
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2024
initially in june I thought this practise was going to be good as the receptionist were great and eager to help polite and friendly in June / July 2024 until I was told by reception their system had been hacked. What I found to date: upon writing to them about these matters I got an email saying it would take 28 days for them to reply Terrible social prescriber biased and cant do her job. No replies or correspondence from surgery *receptionist I spoke to on friday 6th dec rude and unhelpful * non treatment for traumas nor referrals. No help *Bad to poor service from your surgery * non appointment related texts messages as they are irritating and I asked several times not to do so
Visited December 2024
Review titled Rutland House Surgery
Replied on 11 February 2025
Dear Patient , I am sorry for your recent experience. Please call or write an email to us so we can arrange a meeting to address the concerns you may have. Kind regards, MJ Rahman Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2024
I had the pleasure of seeing Doctor when my child needed urgent care. Not only did Doctor see us quickly, but she also took time to nebulise my child, showing great care and attention. She is truly an asset to Rutland House Surgery and the NHS. Thank you!
Visited December 2024
Review titled Rutland House Surgery
Replied on 09 December 2024
Dear Patient, Thank you for your kind words! We're so glad to hear that your child received the care needed and that our team was able to assist. Our staff are dedicated to providing the best care, and we truly appreciate your positive feedback. If you need any further assistance, please don't hesitate to reach out! Best regards, MJ Rahman Practice Manager
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Review titled Amazing practice with brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2024
My experience here at this practice has always been amazing. Recently I had some issues regarding my referral which was quickly sorted out by the team so extremely happy to be registered here.
Visited December 2024
Review titled Rutland House Surgery
Replied on 11 February 2025
Dear Patient, Thank you for your review. We are pleased to hear that your experience at our surgery was positive and that our team could quickly address your needs. Ensuring our patients receive prompt and comprehensive care is our top priority. Kind regards, MJ Rahman Practice Manager
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Review titled After Queens Avenue - so very unimpressive
Rated 1 star out of 5
by Liz Thomson - Posted on 09 November 2024
Aside from a nurse for last year's flu jab (who didn't summon me back for a pneumonia jab when she returned from Nepal, as she'd promised) I've had no contact with the surgery. Many prescriptions have been late or messed up (a situation all too familiar to Muswell Hill Pharmacy) and a receptionist once suggested I go to A&E for a skin condition that just needed something stronger than is available over the counter. Disgraceful advice. (I was about to go abroad on assignment and she said "They have doctors in New York". I mean, who knew?) Recently I got a invited to go to my "annual blood test" - which implies I've been invited before! One bit of the result was texted to me with the recommendation to go on statins. "Please let us know if you would like to go ahead. Thanks, Rutland House Surgery". Would you like tea or coffee? I have never met any of the doctors and feel I should at least have been invited to discuss this! I would also like the full set of blood test results, not a texted highlight. Statins may well be a good decision (the pharmacist, who I respect, thinks so) but it shouldn't be a tick-box question. Just appalling. So I decided I'd send an email setting about my thoughts and questions and asking for a discussion - face to face or online. That's when I saw the absurd form with all its options - but the one for non-urgent advice wasn't available. So different to Queens Ave where doctors answered queries themselves, online or by phone. I have great sympathy for the NHS, run down by the Conservatives, but it lack of money and resources doesn't excuse everything. And what happens if you're old and/or not tech-savvy? Why not go the whole hog and replace the doctors at Rutland House with artificial intelligence?
Visited November 2024
Review titled Rutland House Surgery
Replied on 11 November 2024
Dear Mrs Thomson , I am sorry for your recent experience. Please call or write an email to us so we can arrange a meeting to address the concerns you may have. Kind regards, MJ Rahman Practice Manager
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Review titled Prompt service
Rated 5 stars out of 5
by John Grant - Posted on 24 October 2024
Visit 1. Receptionist made 4 appointments for jabs saving hours of web work! Visit 2 & 3 Doctors seen taking up cancelled appointment same day. Visit 2 walk in X ray fixed for same day and link given for physio. Visit 3 ECG and Blood test arranged. All done with friendly, caring and understanding professionalism and efficiency. Much thanks.
Visited October 2024
Review titled Rutland House Surgery
Replied on 24 October 2024
Dear Mr Grant, Thank you so much for your kind feedback! We're thrilled to hear that your visits went smoothly and that our team could assist you with efficiency and care. It's great to know that you were able to get everything arranged so quickly, from appointments to tests. Your appreciation means a lot to us, and we're always here to help! Kind regards, MJ Rahman Practice Manager
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Review titled Easy appointment system
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2024
I’ve found the Total Triage system at Rutland House Surgery to be incredibly efficient. No more long waits on the phone to speak with a receptionist or explain why I need an appointment. Instead, my request goes directly to a doctor who reviews it and gets back to me the same day. It’s quick, easy, and feels like my health concerns are being prioritized. Great system!
Visited October 2024
Review titled Rutland House Surgery
Replied on 11 November 2024
Dear Patient, Thank you so much for your wonderful feedback! We're delighted to hear that our Total Triage system has made accessing care easier and more efficient for you. Our goal is to ensure that every patient receives prompt and prioritised care, and it's encouraging to know that the process has helped streamline your experience. Warm regards, MJ Rahman Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Barry - Posted on 30 July 2024
Went in for routine blood test and they took my blood pressure as a precaution. It was high so saw doctor immediately and the Doctor then arranged everything Culminating in a swift hospital appointment
Visited July 2024
Review titled Rutland House Surgery
Replied on 31 July 2024
Dear Patient, Thank you for your review. We are pleased to hear that your experience at our surgery was positive and that our team could quickly address your needs. Ensuring our patients receive prompt and comprehensive care is our top priority. Kind regards, MJ Rahman Practice Manager