Ruskington Surgery
Ruskington Medical Pract, Brookside Close, Ruskington, Sleaford, Lincolnshire, NG34 9GQContact details and opening times
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Reviews
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Review titled Receptionist refused to make an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I called to schedule an appointment for abdominal pain that I've had for over a week and the receptionist kept referring me to the online askmygp and refusing to do anything else. What's worse is that apparently you can only submit for appointments after GP hours, so I have to wait until 6pm to request an appointment and hope that they get back to me. This doesn't seem to be the best way to take care of patients...
Visited April 2023
Review titled Ruskington Surgery
Replied on 18 April 2023
Dear anonymous, Thank you for your feedback, I am sorry to hear you disappointment with the appointment systems at the Practice. I am more than happy to discuss your concerns, if you would like to contact me. Our clinical staff triage all requests via the online portal Ask My GP. The triage system is to ensure the appropriate patients have the appropriate member of the team - this could be our team or signposting to other more appropriate agencies such as community pharmacy, dentist etc The online service is open from 6.30pm - 9am Monday to Friday. I am sorry you felt your need needed urgent action, rather than the online service. I will address with our patient navigator manager to see if the patient service team can recall your contact - and review any training needs. As above I am happy to discuss your concerns if you would like to contact me. Kindest regards Julie Walsh Practice Manager