Ruskington Surgery - Ratings and reviews
Reviews
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Review titled Nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
We had a nurse appointment today. 12 m baby injections. A lovely lady, kind and very patient. Many thanks.
Visited May 2024
Ruskington Surgery has not yet replied.
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Review titled Great nurse
Rated 4 stars out of 5
by Kizi - Posted on 06 March 2024
I had an appointment with a nurse today and she was fantastic. One of the best experiences with a nurse and/or doctor. I was very nervous and she was understanding and extremely helpful. Thank you!
Visited March 2024
Review titled Ruskington Surgery
Replied on 06 March 2024
Thank you for taking the time to give us your feedback, I will share with our nursing team. Take care Julie Walsh Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Shona Cunningham McGougan - Posted on 06 March 2024
During my visit I was made to feel at ease from the moment I arrived. Everything was explained very clearly and the practitioner was very caring throughout my visit. I am very happy with the care I have received. Thank you
Visited March 2024
Review titled Ruskington Surgery
Replied on 06 March 2024
Thank you for taking the time to give us this feedback, I am pleased to hear the team made you feel at ease and that you had a positive experiance I will share your feedback with our team, Kind regards Julie Walsh Practice Manager
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Review titled Great help
Rated 5 stars out of 5
by Julie Spafford - Posted on 26 February 2024
The nurses and practice manager have been extremely helpful with my treatment. They have been professional, friendly and gone the extra yard to make sure I get the best possible treatment.
Visited February 2024
Ruskington Surgery has not yet replied.
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Review titled Excellent and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
The nurse was very friendly and patient. Understood the appointment was for a painful visit and did an amazing job keeping my son comfortable and happy.
Visited January 2024
Review titled Ruskington Surgery
Replied on 06 March 2024
Thank you for your feedback, I will ensure to share with our team. I hope your son is feeling better Kind regards Julie Walsh Practice Manager
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Review titled Disappointing service
Rated 2 stars out of 5
by Melvyn Hill - Posted on 14 October 2023
Asked for medical letter to produce to the council…was charged £33 for this service and then told after repeated requests that it would take up to 8 weeks to produce the letter….irrespective of the urgency to get the letter to the council…
Visited September 2023
Review titled Ruskington Surgery
Replied on 16 October 2023
Thank you for your feedback Mr Hill, As you are aware this type of work is private, as such due to the current climate our NHS patients are taking priority. I am sorry you feel your case is more urgent and I will address this with our clinical team. Kind regards Julie Walsh Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kate - Posted on 30 August 2023
A lot of people slate Ruskington medical practice. They have and are being absolutely amazing with me at the moment. Cannot praise them enough.
Visited August 2023
Review titled Ruskington Surgery
Replied on 16 October 2023
Thank you Katie for your feedback, I will ensure your message is shared with our team.
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Review titled Always good service
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2023
Although the Askmygp service may seem a bind, you always manage to speak to a clinician the same day. It may not necessarily be the person you want to speak to but help is there
Visited August 2023
Review titled Ruskington Surgery
Replied on 16 October 2023
Thank you for your message, all of our Ask my GP contacts are reviewed in our daily multi-disciplinary meeting where the contacts are triaged to the appropriate member of the clinical team. I am glad to hear you feel help is there.
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Review titled Excellent practitioners
Rated 5 stars out of 5
by Gemma Johnson - Posted on 09 August 2023
I took my 3 year old for his pre-school immunisations, having recently moved to the village. Wow! The nurse was exceptional. I’ve never had an experience like it. Thank you!
Visited August 2023
Review titled Ruskington Surgery
Replied on 16 October 2023
Thank you Gemma for your feedback. Welcome to the village and the Practice. I will ensure our team are aware of your comments.
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Review titled Receptionist refused to make an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I called to schedule an appointment for abdominal pain that I've had for over a week and the receptionist kept referring me to the online askmygp and refusing to do anything else. What's worse is that apparently you can only submit for appointments after GP hours, so I have to wait until 6pm to request an appointment and hope that they get back to me. This doesn't seem to be the best way to take care of patients...
Visited April 2023
Review titled Ruskington Surgery
Replied on 18 April 2023
Dear anonymous, Thank you for your feedback, I am sorry to hear you disappointment with the appointment systems at the Practice. I am more than happy to discuss your concerns, if you would like to contact me. Our clinical staff triage all requests via the online portal Ask My GP. The triage system is to ensure the appropriate patients have the appropriate member of the team - this could be our team or signposting to other more appropriate agencies such as community pharmacy, dentist etc The online service is open from 6.30pm - 9am Monday to Friday. I am sorry you felt your need needed urgent action, rather than the online service. I will address with our patient navigator manager to see if the patient service team can recall your contact - and review any training needs. As above I am happy to discuss your concerns if you would like to contact me. Kindest regards Julie Walsh Practice Manager