Rushden Medical Centre - Ratings and reviews
Reviews
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Review titled Extremely Rude & Dangerous Procedures
Rated 1 star out of 5
by Barry O'Neill - Posted on 15 March 2024
Visited for urgent first appointment after registering as i was new in the area this was after a call with 111 who advised an urgent appointment and checked this was offered with the practice i have an extremely severe long term injury which effects my walking i arrived at 8:30am asked for an appointment as this is a service they offer as advised on there website and services i was told without a phone no appointment is possible to book for that day and any day in the future receptionist extremely rude and uncompassionate her last words were register with another practice and turned me away
Visited March 2024
Review titled Rushden Medical Centre
Replied on 09 April 2024
Dear Mr O'Neill We are sorry to hear about your experience and sincerely apologise for any inconvenience caused. We strive to provide compassionate care to all our patients and its disheartening to hear that you didn't receive the level of service you deserve. We understand the importance of timely access to appointments especially for urgent matters and we apologise for any miscommunication regarding the appointment booking process. If you would like me to look into this further then please contact the patient relations department at complaints@rushdenmedicalcentre.com and we will investigate. Thank you for bringing this to our attention. Sally White Patient Relations Manager
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Review titled Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
About 3 month ago i could not get any insulin as the type i was using was unavailable the pharmacy kept calling the surgery to tell them and ask for alternative but they kept issuing the same medication untill i got in tuch and they then issued the correct medicine by this time i had been without insulin for two days but at least going forward i thought i was sorted until today and again they have issued the unavailable medication so i have been trying to call them all day since 11 am it is now 16.30 i got a text saying i missed my call back but if I had a call i would have thought it would at least show on my iPhone so now i am still trying to get the correct insulin again and I guess it will be another trip to the sugary o well its easier for them I guess and i still have no idea if i will get any insulin before xmas you can only laugh at the inadequacy
Visited December 2023
Review titled Rushden Medical Centre
Replied on 09 April 2024
Dear Patient Thank you for your feedback. I am sorry to hear about your poor experience at the practice, if you would like us to look into this for you please contact the Patient Relations team at complaints@rushdenmedicalcentre.com and we will investigate this for you. Thank you Sally White Patient Relations Manager
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Review titled Excellent support , guidance & care
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Able to access the same Doctor for a succession of appointments. Support , guidance, need for investigation explained. Blood tests to support Drs investigations easily & promptly given. Follow up texts from the Doctor given.
Visited September 2023
Review titled Rushden Medical Centre
Replied on 19 September 2023
Thank you for your positive feedback about your experience at our practice. We appreciate you taking the time to add your comments. S White, Patient Relations Manager
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Review titled Appalling!
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
Diagnosed at 51 with ostio-arthritis by a receiving a hub appointment after trying to get to see or speak to Dr for over 6 months. Fab response from hub. Amazing... Got blood test next day and xray within a week... Last Year! Still awaiting to "see" a Dr. Managed 2 call appointments for pain relief and referrals. 1st referral still awaiting appointment, when chased call saying Next Summer 2024 to be seen. 2nd referral for more urgent queue rejected as medical centre didn't send covering details info just a tick form.. Now been in a&e at weekend ended up with Morphine to stem pain. Told go back to Dr for injection in hip. Next available appointment {actually managed to get via app} is in a week via telephone! Still awaiting phone back after over an hour from call. Again I know there will be No appointments available! What a Joke! How they are going inject via phone I don't know! And why should I have to wait a week for the phone call? Hospital found it amazing that we can not move doctors surgery and are stuck with the reported number one worst surgery in Northamptonshire. Things have drastically got to change at this surgery!!!
Visited July 2023
Review titled Rushden Medical Centre
Replied on 31 July 2023
Dear Patient Thank you for your feedback, I am sorry that you have had a poor experience at our practice. If you would like to discuss your comments in more detail please contact me at complaints@rushdenmedicalcentre.com and I will investigate your concerns. You state that things need to drastically change, we are always looking for patients to join our patient participation group to help us with improving the service we offer. If you are interested please let me know and I will forward your details to our PPG team S White / Patient Relations Manager
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Never ring the surgery unless needed. Rung at 8am, in queue of 20 callers, spoke to receptionist close to hour later. No face to face appointments left. After having a baby 7 days previously struggling and having a severe allergic reaction to anti-biotics with hives covering my body I was given a phone call appointment. No time given. On NHS app 3pm was the given time. Doctor rang at 5.20pm. Doctor was fantastic but said I needed an urgent prescription. My pharmacy closed at 5.30pm so agreed I couldn't get it. Had to ring 111 twice over the night who were more helpful. Very upset that I could not be seen when so close after having a baby including surgery (not c section). Struggled to look after my newborn and myself. I was given strong steroids despite not being seen or mental health support. I pretty much self-diagnosed and this was just accepted. Unsatisfactory.
Visited June 2023
Review titled Rushden Medical Centre
Replied on 06 July 2023
I'm sorry to hear about your concerns. Please feel free to contact me directly at complaints@rushdenmedicalcentre.com so we can discuss your feedback in more detail. Thank you
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Review titled Feel let down by practice
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
Had recently been discharged from hospital and gp had been asked to monitor my kidney function. Attended appointment with practitioner who seemed to minimise my symptoms. When asked if I should have a blood test that day I was told no appointments left and come back next day. Later same day was sent by my oncologist to A&E and admitted to KGH.
Visited June 2023
Review titled Rushden Medical Centre
Replied on 06 July 2023
Dear Patient I am sorry to hear about your concerns. Please feel free to contact me directly at complaints@rushdenmedicalcentre.com if you would like to discuss your feedback in more detail. Thank you
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Review titled Surgery in Name Only
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I've tried in the past to transfer to other local GP surgeries but can't get accepted. Improved recently with call back service but that is just cosmetic. As others state it's still impossible to get an appointment. Where are the super busy GPs? Go in anytime the waiting room is empty! How many Doctors are there? The only redeeming feature are the Nursing Staff who are top rate. I'm not sure if they display outside the surgery what doctors are practising on any given day but perhaps they should! In 2023 people needing medical advice shouldn't have to diagnose their symptoms and self medicate.
Visited May 2023
Rushden Medical Centre has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
after being contacted to say i need to book a review of medication on phone over 2 hrs to get to caller 2 to be cut off tried again to be told ring back tmr or try at 11 on your app the service here is shocking i am an essential caregiver to my daughter and also have medical issues myself you cant get an appointment or speak to anyone
Visited April 2023
Review titled Rushden Medical Centre
Replied on 31 July 2023
Dear Patient In the last month we have reviewed the number of pre bookable appointments we offer our patients. We hope that you have seen an improvement in accessing the practice. Regards S White Patient Relations Manager
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Disgrace of drs practice they offer pretty much zero medical help you really need it this place full turnover and start looking after its patients
Visited February 2023
Rushden Medical Centre has not yet replied.
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Review titled Appointments and phone calls
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I often see comments on Facebook from this GP surgery angry that people don't cancel appointments... my mum has just called as she requires a sick note (not that it matters but she is 65 and never has time off sick before people feel the need to judge in some way) and she was on the phone in a que of 30 people for 2 hours. As soon as the time went to 12 they said they aren't taking calls and hung up. No one can wait 2 hours to speak to a GP. No one can get through to book or cancel appointments. The trouble is that it's the same for almost every single GP surgery in our area. Now my mum will have to try again later or call another day wasting her time and money. It's just not good enough.
Visited February 2023
Review titled Rushden Medical Centre
Replied on 31 July 2023
Dear Patient We now have a call back service for our patients which enables them to carry on with their day whilst retaining their place in the queuing system. This will help to alleviate the long waits to speak to a receptionist. Patients have been reluctant to use this service but I assure you that it works effectively and you will receive a call back from a receptionist when you become first in the queue. Regards S White Patient Relations Manager