Royal Primary Care - Rectory Road - Ratings and reviews
Reviews
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Review titled Inkersall Practice- an excellent team
Rated 5 stars out of 5
by Jill Brooks - Posted on 28 May 2023
Over the past few months, I have had a range of problems culminating in a hip replacement early May. From the receptionist to doctors, everyone does their best to give you the best possible care. Call handlers are pleasant, clear in what they ask and always try to find that vital appointment. Yes, you often have to queue at reception, but receptionists smile, make eye contact and are really thorough in dealing with your problems. Therefore the queue. Doctors listen, involve patients in their route to diagnosis and often tell you what the next steps might be if this diagnosis doesn't solve the problem. Special mention of the practice nurse who took my clips out. Ouch! I am tired of hearing the negatives about our doctors. I cant praise them enough.
Visited May 2023
Review titled Royal Primary Care - Rectory Road
Replied on 21 June 2023
Hi Jill Thank you for taking the time to share your review with us, we're really glad to hear that you've had such a good service from all of our staff! We will ensure your review is shared amongst the staff at Inkersall Best Wishes Royal Primary Care
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Review titled Hypocrites
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
For a healthcare system that promotes being healthy and wellbeing, they have no where for cyclist to park up. Had to park up at morrisons and walk around. Ridiculous
Visited March 2023
Review titled Royal Primary Care - Rectory Road
Replied on 21 June 2023
Dear Patient Thank you for your feedback. Some of our surgeries do have bike racks but unfortunately as you've stated we don't currently have one at our Rectory Road surgery. We will however take your comment onboard for consideration. Kind Regards, Royal Primary Care
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Review titled Excellent experience
Rated 5 stars out of 5
by Debby M - Posted on 24 August 2022
I visited this surgery as I was unable to get an appointment at my local practice. I will be returning here as the experience was excellent. The reception staff were welcoming and the doctor I saw was friendly, knowledgeable, very proactive and helpful. I would definitely recommend this practice and am grateful for the assistance I have received this morning. Thank you.
Visited August 2022
Review titled Royal Primary Care - Rectory Road
Replied on 12 October 2022
Dear Debby Thank you so much for your review and your kind words. We are really glad that you received excellent service and that our staff were welcoming and knowledgeable. We will ensure that your review is shared with our team Kind Regards, Royal Primary Care
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2022
Made an appointment. Even got a message this morning to remind me of the appointment . Got there, no appointment on system. Can get a phone call back in 4 weeks time. What is the point.
Visited July 2022
Review titled Royal Primary Care - Rectory Road
Replied on 23 August 2022
Dear Patient We are really sorry that this was your experience with the practice. Without further details it is hard for us to comment on why your appointment was not on our system, especially as you had received the the confirmation text message. If you would like us to investigate this for you to be able to provide a formal response as to what happened, we would be more than happy to do so if you could provide us with more information here: https://www.rpcchesterfield.co.uk/compliments-comments--concerns-form Kind Regards Royal Primary Care