Royal Arsenal Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Alexandra Margaret - Posted on 11 April 2024
One of the very helpful receptionists called me to arrange a phone call. The doctor had read my notes, listened to me carefully and fully understood all my concerns about a cardiac issue. I’m now waiting for a referral. Yes, the practice has had issues in the past with communication, lack of staff training and a clunky e consult system but these have been sorted now. I would definitely recommend this practice, it has always delivered for me.
Visited April 2024
Review titled Royal Arsenal Medical Centre
Replied on 30 April 2024
Dear Alexandra Margaret, Thank you for taking the time to share your positive experience with our practice. We're pleased to hear that our receptionist and doctor were able to assist you effectively and that you felt heard and understood regarding your concerns. We will share your feedback with our team. Kind Regards, Royal Arsenal Medical Centre
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Review titled Quick response
Rated 5 stars out of 5
by Lynn - Posted on 30 April 2024
was given Face to face appointment promptly. Very quick response time from GP practice. Very happy with the service
Visited April 2024
Review titled Royal Arsenal Medical Centre
Replied on 30 April 2024
Thank you for sharing your positive experience with our GP practice. We're pleased to hear that our efforts to provide prompt and efficient service have met your expectations. We will share your feedback with our team. Kind Regards, Royal Arsenal Medical Centre
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Review titled good
Rated 5 stars out of 5
by emma - Posted on 12 March 2024
very pleased and happy for the support I got from the staff and doctor, all well explained and direct
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 08 April 2024
Dear Emma, Thank you so much for sharing your positive experience with us! We're thrilled to hear that our staff and doctor provided you with the support and information you needed.
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Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
future appointment booked, all questions answered, prescription arranged. had a good professional experience
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 08 April 2024
Dear Patient, Thank you for your feedback! We're glad to hear that your experience with us was professional and that all your needs were met.
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Review titled Awful. Do not go
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Hard to get appointments. Wait in queue on telephone and then get cut off before I can say hi. Got an appointment after a year, made me wait hours after my appointment time before being seen. Not organised. Worst GP. Still cannot get a follow up appointment and it has been months.
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 12 March 2024
Thank you for sharing your experience with us. We truly value your feedback and apologize for the inconvenience you've encountered. We understand the importance of efficient appointment scheduling and minimizing wait times for our patients. We are implementing new systems, including a new phone provider and a modern appointment scheduling tool. These enhancements aim to streamline our communication channels and improve access to care for all our patients.
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Review titled Shoddy Service
Rated 2 stars out of 5
by Hugh - Posted on 08 December 2023
My wife Joyce had a telephone appointment today 8/12 betweem 10 and 12. This was obtained after a waiting perood of nearly two eeek. We eagerly awaited the call. As there was no call we phoned the surgery at11.56. The doctor too had phoned about the same time. As the phone was engaged, he immediately texted to say we were not available. Surely,he should have tried a few minutes later. Now we have to book again, another long wait. Musn't treet a patient in this callous manner.
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 11 December 2023
Dear Hugh, We are sorry to hear about the inconvenience you and your wife, Joyce, experienced during the telephone appointment on 8/12. We understand the frustration and disappointment this situation has caused. We understand your concern about the doctor not trying again a few minutes later. We will share your feedback with our team to ensure that we are more proactive in reaching out to patients, especially when there are connectivity issues. Sincerely, Royal Arsenal Medical Centre
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Review titled Lovely doctor
Rated 5 stars out of 5
by Jenna Amber - Posted on 28 December 2023
The doctor I see today was so kind and understanding, very helpful, I would like to see this doctor again ….
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 17 January 2024
Dear Mrs Amber Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your visit with the Doctor was a positive one and that you found them to be kind. Your feedback has been shared with the Doctor. Best Regards, Royal Arsenal Medical Centre
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Review titled A positive experience
Rated 5 stars out of 5
by Lorraine - Posted on 11 December 2023
I called earlier today and secured an appointment with a doctor at 4pm today who was exceptionally helpful and even provided me with my flu jab during same visit. It was genuinely a pleasant experience
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 17 January 2024
Dear Ms Lorraine Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your appointment with Doctor was not only helpful but also a pleasant one. We're glad we could accommodate your needs and provide the flu jab during the same visit. Your feedback has been shared with the Doctor. Best Regards, Royal Arsenal Medical Centre
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Review titled Virtually inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
Not only is it impossible to telephone to get an appointment - even the online e-consult is only available at restricted times in the morning - why make the service so inaccessible? It does put you off trying to make an appointment which I am sure longer term does not make sense for the NHS. Have now changed surgery. I would rather travel further to a more accessible centre.
Visited September 2023
Review titled Royal Arsenal Medical Centre
Replied on 26 September 2023
Thank you so much for taking the time to share your experience with us. We apologise for the difficulty you experienced when trying to make an appointment.
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Review titled kind staff dradful management sysyems
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
A doctorsPractice is supposed to exist for the aid and wellbeing of the patient. The service at the Royal Arsenal could be called laughable, if it was not so serious.The only way to get an appointment is to call at 08.00 am along with everyone else.Just try and see if you get through. Maybe go there at 0800 am and line with everyone else...the sick and the desperate. Do they not realise the anxiety and distress they are causing to people after help. Avoid this place please.....e consult is not accepted...their website says please do not visit the Practice. I could go on, but whats the point...they know full well what distree they cause to people desperate for help
Visited July 2023
Review titled Royal Arsenal Medical Centre
Replied on 18 July 2023
We apologize for the difficulties you've encountered in accessing GP appointments at Royal Arsenal Medical Centre. We understand that there are certain times of the day, such as 8am, when we experience a higher volume of calls, which may contribute to the challenges you've faced. Have you attempted to utilize online access or the NHS app? These platforms provide access to our pre-bookable appointments, which are available Monday to Friday, starting at 8:00 AM. You may have read some historical covid-19 information from March 2020 advising patients not to visit the practice unless they have been invited. This information was displayed on our homepage, but we have taken the necessary steps to remove it. Yours Sincerely Royal Arsenal Medical Centre