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Roundwood Surgery - Ratings and reviews


Displaying 1 to 3 of 3

  1. Review titled Difficult communication gateway into the GP surgery.

    by #Tryingtohelp - Posted on 06 May 2022

    I was asked to return the call of a member of the gp surgery staff but was unable to get through. The automated message informed me the surgery had reached safe working capacity for the day, and to call the next day. Fair enough, but as the next day was Saturday and we were heading into a bank holiday then I was unable to return the call for some time. Are staff aware of these difficulties when they leave a return call request. Why aren't staff able to leave an alternative means of telephone number for a return of calls? Otherwise the staff and service is excellent.

    Visited April 2022

    Report review titled Difficult communication gateway into the GP surgery. as unsuitable

    Provided by Care opinion

    Review titled Roundwood Surgery

    Replied on 09 May 2022

    Following your feedback we have updated the message to advise patients to call back on the next working day. Every effort is made to contact patients and clinical staff will try a few times before requesting that patients call the surgery back. We are aware of the demand placed on the telephone system. Therefore, the practice have dedicated staff just answering the phone to help improve the response times and keep the call queue lengths down to enable patients to be able to call back.

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  2. Review titled Awful.

    Rated 1 star out of 5

    by Chris - Posted on 25 January 2022

    It's almost as if the surgery do not want to help people. As someone who relies on my medication, has a repeat prescription, yet is unable to get it processed over the phone, when the issuing doctor is on the other end of the line, in my patient file changing my dispensing chemist, is beyond me. I have to 'write a note of what I need and drop it off at the surgery' or use the App... I have always done repeat prescriptions over the phone. Never been an issue. Until now. Beyond a joke.

    Visited December 2021

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    Review titled Roundwood Surgery

    Replied on 14 July 2022

    Thank you for your comments and I am sorry that you felt dissatisfied. To enable us to look into this further would you please contact the surgery asking to speak with either the reception supervisor or the practice manager please?

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  3. Review titled Excellent response

    Rated 5 stars out of 5

    by KEITH HODGSON - Posted on 18 October 2021

    Had to visit surgery re cyst removal. Dr rang KMH and I went straight there. Admitted to surgical assessment and was in bed awaiting surgery within the hour. Had cyst removed under general anesthetic. Home for 9 pm. Since op gave had to visit surgery daily for dressing change as not healing well. Nurses have been brilliant. Superb treatment. All appointments so far been on time. Can't praise everyone enough.

    Visited September 2021

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    Review titled Roundwood Surgery

    Replied on 18 October 2021

    Thank you for your positive response, it is most welcomed especially at this time of constant negative press about GP practices.

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