Roundwell Medical Centre
25 Doctor Torrens Way, Costessey, Norwich, Norfolk, NR5 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting for ever
Rated 2 stars out of 5
by Mike Baker - Posted on 30 May 2023
Waited for 40 minutes , only to be given an automated response to ring back later. Why don't they say that they are busy. We are all busy. This is very frustrating when you are trying to Advocate for a vulnerable adult. Speaking to a real person is what we want to do as patients and professionals. I hope this service can improve in the future.
Visited May 2023
Roundwell Medical Centre has not yet replied.
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Review titled Receptionist
Rated 3 stars out of 5
by Carol Key - Posted on 26 May 2023
What a helpful, pleasant lady I met at reception today I called in for test results , asked for a copy ..it was printed and given to me with a smile. We are so used to unhelpful receptionists ..such a pleasant change
Visited May 2023
Review titled Roundwell Medical Centre
Replied on 26 May 2023
Dear Mrs Kay Thank you for your positive feedback. We appreciate you taking the time to share your experience with us. Your feedback will be shared with the Patient Services team at our next monthly meeting and with our wider practice team. Kind Regards Frances McKenzie Business Manager Roundwell Medical Centre
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Review titled Phone line
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
At 15:03 on the 11th may 2023 I started a call to the doctors to make a appointment I was number 7 in the call cue At 17:47 I gave up Do you think this is acceptable Because I don’t I spent over one hour at number one in the cue I hung up my anxiety was going though the roof I know it can get very busy at times but nearly three hours is a bit much
Visited May 2023
Roundwell Medical Centre has not yet replied.