Rothwell Medical Centre
109 Desborough Road, Rothwell, Kettering, Northamptonshire, NN14 6JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online appointments
Rated 4 stars out of 5
by Jane bull - Posted on 25 September 2023
I have used the new online appointment system twice now , easy to do first one wasn't urgent had a gp apt sent to me by tx for 2nd Oct which was perfectly acceptable, the 2nd this morning did online request for change in medication ,was able to collect from howitts a couple of hrs later ,very impressed with this new system so far ,its going to be difficult for some people but credit where credits due
Visited September 2023
Review titled Rothwell Medical Centre
Replied on 25 September 2023
Dear Jane Thank you for your positive feedback much appreciated this will be passed on to all staff Tracey Byrne Practice Manager
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Review titled New system let down.
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
New system has come into place. I phoned on Friday after 2pm for a general query. Told to fill a form online tomorrow between 7am-10am. Found a form filled it in. Got a text on the Tuesday at lunchtime. Told I’ve filled out the wrong form. Please fill one in tomorrow between 7am-10am. This is 5 days later. I asked if this can be process now as a matter of urgency. Nope sorry the systems shuts off at 10am. Will be taking this action further. All for a simple referral to fracture clinic at KGH. Just a heads up for anyone else using this new and improved system.
Visited September 2023
Review titled Rothwell Medical Centre
Replied on 25 September 2023
Dear Patient Thank you for your feedback, we are sorry that you feel your experience with our new system was poor. If you would like to speak with someone regarding your referral please contact the surgery after 2pm and speak with our secretary team who would be more than happy to discuss this with you. Thank you Tracey Byrne Practice Manager
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Review titled Prompt, efficient, service
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
Reviewed after emergency hospital asmission. Excellent service, picked up on delayed investigations at the hospital and appointment was scheduled just 3 days later. Genuinely interested in concerns and worries, I took the time to listen and answered all questions. Absolutely first class service.
Visited July 2023
Rothwell Medical Centre has not yet replied.