Roseworth Surgery - Ratings and reviews
Reviews
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Review titled They could learn the rules for being a temporary patient
Rated 3 stars out of 5
by Anonymous - Posted on 03 April 2024
I registered as a temporary patient with this practice in Newcastle I had registered before with another practice nearer to where I live, so when I came that time ran out, and I came down with a worrying illness Iregistered at a temp patient. I had a diagnosis of pneumonia and was treated for it but it has in the last week come back.I called the surgery and was told I'd been taken off the list. I explained I was entitled to 3 months and ongoing if I needed help. I am now in a relapse, and worried. I also chose this surgery as it as not in my residential area, which is a very rough area. I am registered with a GP where live, far from this one and the GP there gave me antibiotics which helped for a month but I dindn't expect to feel ill again. The current surgery in question told me I should have registered with a surgery near where I live, but many are out of the way and the area is rough. At first I saw a wonder GP who has now left, as I was told today. Another kind DR is on holiday so I was left with a receptionist who was quite harsh towards me. I am in a lot of pain with the infected lung but I felt I didn't matter because I'm an older patient
Visited March 2024
Review titled Roseworth Surgery
Replied on 04 April 2024
Dear Anonymous, Thank you for your feedback. I understand you were advised by reception I would ring you back to discuss your concerns further, however your post has pre-empted my call. If you would still like to discuss the issues you have raised, please contact the surgery on 0191 2132392 at your convenience. Kind regards Mary Dobson Practice Manager
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Review titled Always feel supported
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Experienced caring support over the years through childbirth, motherhood, ongoing gynaecological issues and general health issues for myself and my family. Always able to get an appointment which is truly important. Most recent experience with one of the partners and nurse was excellent - helped me access the right treatment and put my mind at rest. Thank you Roseworth for looking after us all these years.
Visited February 2024
Review titled Roseworth Surgery
Replied on 04 April 2024
Dear Anonymous, Thank you for taking the time to post your recent experience with the surgery and that you were happy with the outcome of your appointments. I will pass on your comments to the rest of the staff at our next meeting. Kind regards Mary Dobson Practice Manager
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Review titled Disappointing care
Rated 1 star out of 5
by Mr G Hall - Posted on 16 November 2023
A practice that falls short in patient care from start to finish. Confusing advice where you have to go in with your own solution before anything gets resolved. A very frustrating experience that I feel the need to share. If you bring a problem to their attention you are patronised by the admin staff.
Visited November 2023
Review titled Roseworth Surgery
Replied on 22 November 2023
Dear Mr Hall Thankyou for your feedback, I am Christine Ramsey the Practice manager, I apologise for your poor experience and am very happy to discuss further if you wish.
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Review titled Brilliant Practice!
Rated 5 stars out of 5
by Maria - Posted on 17 August 2023
Thank you to the Doctors and the whole Team for their professionalism, kindness and empathy. They are great communicators and actually listen to what you are worrying about. They have allowed me to be in control of my own health issues but gently guided me on the sideline. I really like this approach and I have never experienced before - this is unique! I am very grateful for the appointments booked in without long delays and for the Team who say they will call me and actually make that call.
Visited August 2023
Review titled Roseworth Surgery
Replied on 22 November 2023
Thankyou Marie for you feedback, it is much appreciated, we always try to deliver a high standard of care, I will feed this back to the team!!
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Review titled A wonderful practice - thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I recently filled out a eConsult and was amazed when just an hour later I got a text message asking me to book in for bloods and an appointment with a GP. When I phoned in, I spoke to a lovely receptionist who booked me in that afternoon for bloods and I now have a phone call with a GP booked to discuss my results in 4 days time. What an amazing service! So many people are quick to complain about the NHS but I literally could not ask for anything more. Roseworth you are a wonderful practice, you deserve nothing but praise and I for one, am grateful for the kindness, professionalism and the amazing service my family and I receive from you. Thank you!
Visited November 2022
Review titled Roseworth Surgery
Replied on 22 November 2023
Dear patient Thankyou for the excellent feedback, we always try to give an excellent service to all our patients and its lovely to get the credit for this. Christine Ramsey Practice Manager