Rose Villa Surgery
6 Rectory Park Drive, Pitsea, Basildon, Essex, SS13 3DWContact details and opening times
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Reviews
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Front desk service is excellent as for gp service? Appalling. I rang for an appointment to See a gp and a pharmacist phoned me. She obviously hadn’t looked at my medical history and when I explained what my health issue was she quote”said when you get older these these happen” I was furious, how dare she refer to my age. After being very assertive she agreed to leave a hospital referral letter for me to collect but it could take a week to organise!! I have been with this surgery for 4yrs now and after being with my previous surgery for 52yrs and had excellent medical care Rise Villa has to be the worst surgery in Basildon. I think a CQC inspection should be done asap and investigate what on earth is going on there.
Visited November 2023
Review titled Rose Villa Surgery
Replied on 06 November 2023
Dear patient Thank you for this feed back, please can you contact me so I can look into what has happened. I'm sorry you have had a bad experience but I need to investigate what has gone wrong so I can put it right for you. I look forward to hearing from you Kind regards Joanne Copeland Practice Manager