Roborough Surgery - Ratings and reviews
Reviews
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Review titled Fantastic staff and responsive service
Rated 5 stars out of 5
by Danielle - Posted on 29 April 2024
Every interaction I had with staff today was thoughtful, empathetic and responsive to my needs. The gp that reviewed me made me feel at ease, reassured and was very thorough. I am very grateful. Thank you.
Visited April 2024
Roborough Surgery has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Have been with Roborough surgery all my life over 50 years. Came out of hospital after being seriously ill, only to receive notice to leave the surgery as i was out of the catchment area (By about 200m and have lived at the same address for the past 24 years without a problem). My wife also seriously ill received the same notice a month later. Absolutely no consideration to our health and mental wellbeing. Not a bad thing we are leaving as the service has been declining for a long time and would not recommend them.
Visited March 2024
Review titled Roborough Surgery
Replied on 11 April 2024
Thank you for your comment and we are sorry you have felt the need to comment on this website. As you are aware Roborough Surgery has been working with NHS Devon ICB on patients registered at the surgery but living out of our catchment area and a full explanation of this was contained within the letter you received. We have spoken to a number of our patients about this matter and should you wish to contact us please do not hesitate to do so as your name has not been disclosed in this review.
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Review titled Terrible all around
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Went in for a simple issue. Took over 2 weeks to even get onto the online e-consult. They say it’s open all day from 8am, but regularly closes before 8:20am with no reason. Once I finally got through, I needed to phone them as they had made a mistake with my referral. 87 phone calls later, I was finally able to get through to the surgery. They love texting you (a method that has no ability for you to reply) and on 8 separate occasions I had to phone them up to chase up basic information omitted from the texts. They are obviously more concerned with finding the cheapest, fastest option to get your case ‘closed’ rather than making any attempt to find the cause or even a basic diagnosis. On multiple occasions I was told incorrect information, for them to later retract everything they said, and I was lied to on several occasions (I was only aware as I’d done my own research beforehand - due to knowing how poor the surgery was). All in all, it took over 5.5 weeks to actually get in contact with the GP overseeing my case, and almost 7 weeks to get an actual diagnosis for a straightforward case. I only received my diagnosis once I chased it up (a regular need) as they weren’t planning on telling me the outcome of my recent scan. Terrible all around service, from the receptionists, nurse practitioners and the GP.
Visited February 2024
Review titled Roborough Surgery
Replied on 20 March 2024
Thank you for your comment and please accept our apologies that our service has not met your expectations. As you have not given your name we would be grateful if you could contact the surgery and speak to our Reception Manager who will be able to address the concerns you have raised.
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Review titled Awful booking system
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Virtually impossible to get through to book an appointment with no options available other than to ring at 08:30. I even went to the practice to be told to try ringing in again 'tomorrow morning'. The medical health check was also inadequate as no-one bothered to explain that blood tests can't be done in the afternoon. Waste of everyone's time.
Visited September 2023
Review titled Roborough Surgery
Replied on 22 September 2023
Thank you for your comment and please accept our apologies that our service has not met your expectations. We would be grateful if you could contact the surgery and speak to our Reception Manager who will be able to address the concerns you have raised.
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Review titled Horrendous triaging on the phone
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
Returned from holiday, calf has red, circular, painful swelling. Concerned for DVT. Having spent the day trying to speak to reception to be told to try again tomorrow after explaining the concerns. When asked what happens if we can’t get through tomorrow she replies to try the next day. This isn’t the first time either. Could list endless examples. Non urgent appointments where in the past we are happy to wait a couple of weeks take precedence for that day. Only option is to go to the ED just in case as pharmacists won’t commit. They wonder why the ED is full.
Visited August 2023
Review titled Roborough Surgery
Replied on 07 September 2023
Thank you for your comment and please accept our apologies that the service you received did not meet your expectations. I would be grateful if you could contact the surgery to speak to our Reception Manager who will be able to address your concerns.
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Review titled Getting an appointment
by Roger123 - Posted on 20 July 2023
Getting an appointment is a nightmare, I have called each morning for a week to try and get an appointment to no avail. The receptionist says just call again, How are patients meant to be seen!
Visited July 2023
Provided by Care opinion
Review titled Roborough Surgery
Replied on 21 July 2023
Thank you for your comment and please accept our apologies that our service has not met your expectations. We would be grateful if you could contact the surgery and speak to our Reception Manager who will be able to address the concerns you have raised.
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Review titled Shockingly poor Reception
Rated 1 star out of 5
by Lorraine Hill - Posted on 20 July 2023
Have a teenager unable to play sport for 5 weeks, in pain. Already seen GP, referred to Sports Physio. Referred back to GP because condition worsening. Phoned surgery 51 times before getting through. Call back promised that never materialised. Text message promised that never came. Called again 14 times only to be answered and phoned dropped. Called twice more and finally get through only to be put on hold for further 12.34 mins. I have phone evidence for all of this. Finally get an out of hours appointment in 6 days time whilst teenager continues to live in pain.
Visited July 2023
Review titled Roborough Surgery
Replied on 21 July 2023
Thank you for your comment and please accept our apologies that our service has not met your expectations. We would be grateful if you could contact the surgery and speak to our Reception Manager who will be able to address the concerns you have raised.
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Review titled Poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2023
Phoned surgery to discuss male urine infection and was waiting for 15min “as next in the queue” Advised by receptionist that samples have to be at surgery by 1300 hrs Asked if doctor or nurse can do a dip test and the response was no after speaking to the nurse Was then advised if symptoms get worse over the weekend to phone 111 or contact MRU No appt was offered and male UTI are classed as contact GP asap
Visited July 2023
Review titled Roborough Surgery
Replied on 25 July 2023
Thank you for your comment and please accept our apologies that the service you received did not meet your expectations. I would be grateful if you could contact the surgery to speak to our Reception Manager who will be able to address your concerns.
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Review titled Can’t get an appt since February
Rated 1 star out of 5
by Leigh Armstrong - Posted on 09 June 2023
I have been trying since February to get an online/ telephone / face to face appt and it’s been impossible . They only book appts in the morning and by the time you call in the afternoon they are fully booked for three weeks and won’t book beyond that ! Could they not keep some pre-booked appointments for people who are at work in the mornings and can’t spend 40/50 minutes on hold only to be told there are no appts left. Shocking I’ve not been able to see a GP since 2019 and have two long term health conditions.
Visited June 2023
Review titled Roborough Surgery
Replied on 13 June 2023
Dear Leigh, thank you for comments and please accept our apologies that your experience has not been as expected. We will arrange for a member of our management team to contact you to discuss the issues you are experiencing. Trudy Smith, Practice Manager
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Useless . Told last week no appointments so to use a phone link to request appointment. Instead get sent tablets to pharmacy. The reason I wanted the appointment was to discuss tablets. Then spent 25 minutes on phone this am to be told no appointments and need to ring tomorrow. This is unacceptable I will never get an appointment as I have to work at time to ring.
Visited March 2023
Roborough Surgery has not yet replied.