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Riverside Surgery

525 New Chester Road, Birkenhead, Merseyside, CH42 2AG

Contact details and opening times

Patient ratings and reviews

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Displaying 1 to 2 of 2

  1. Review titled Unsympathetic doctor.

    Rated 2 stars out of 5

    by Jason Mckevitt - Posted on 05 October 2023

    I had a appointment at what I thought was 14.55 I arrived at the surgery at 14.55 to be told my appointment was 14.45 and thst thr doctor wouldn't see me and I had to make another appointment. I explained I thought my appointment was and I was within the 15 minute slot. What annoyed me the most was I had to wait over 15 minutes from my allocated appointment on my last visit to this doctors but I was expected to just accept that. It is hard to get an appointment in the first place then to be told I wasn't going to be seen. I am looking into changing my practice as this is not the first time appointments have been made incorrectly or not at all for me and my family.

    Visited October 2023

    Report as unsuitable

    Review titled Riverside Surgery

    Replied on 09 October 2023

    We are sorry to hear you are unhappy with the service provided by Riverside Surgery. We have responded to your concerns direct rather than on public forum due to patient confidentiality. Kind Regards, Riverside Surgery.

    Report as unsuitable

  2. Review titled World Class

    Rated 5 stars out of 5

    by Colin Hale - Posted on 16 November 2023

    Hacking cough for three weeks , rang surgery telephone answered within 3 mins ,,,appointment made and seen doctor within 50 mins ... ... I have constant feedback from family relations with reference to nightmare of seeing their own GP outside the area experience was seamless, advise from friendly empathetic professional . Well done guys ....only way I could improve on this service is by marrying a doctor,unlikely at 67 years of age .

    Visited April 2023

    Report as unsuitable

    Riverside Surgery has not yet replied.