Riverside Surgery - Ratings and reviews
Reviews
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Review titled Flu vaccine
Rated 5 stars out of 5
by Kevin Hughes - Posted on 09 October 2023
Great service as ever today kind efficient.courteous..and they had to deal with an unruly rude man in reception....in the middle of everything.. you're all brilliant!!
Visited October 2023
Review titled Riverside Surgery
Replied on 11 October 2023
Dear Mr Hughes, Thank you so much for your lovely feedback about our team at Riverside Surgery and we will ensure everyone is made aware of your positive comments. It is very much appreciated. Best wishes The Riverside Team
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Review titled Armed Forces Veteran Accredited GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
I am a veteran of 39 years service. Can you confirm that you are till an Armed Forces Veteran Accredited GP Practice and have a dedicated doctor? My wife call the surgery today to try and make an appointment for myself but my doctor was not available. However, when my wife asked about the dedicated doctor for veterans they did not seem to know what she was talking about. On explaining what a "Veteran" was my wife was told by the Surgery staff that they had never heard of it!!
Visited February 2023
Review titled Riverside Surgery
Replied on 23 February 2023
Dear Patient. Thank you for your feedback. I can confirm we are still an Armed Forces Veteran Accredited GP Practice with a dedicated doctor, Dr Neill Bramble, information regarding this can be found on our practice website using the following link: https://www.riversidesurgery.co.uk/patient-information/armed-forces-veteran-accredited-gp-practice/ We have a number of new staff in the practice who clearly have not been made aware of this facility so we will ensure that this will be rectified today. Please accept our apologies for any concern caused and we would be more than happy to help should you or your wife need to recontact us on this issue. The Riverside Surgery Team
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Review titled Patients are customers
Rated 2 stars out of 5
by OneOfYou - Posted on 29 April 2022
I received a letter advising to contact surgery to arrange a telephone consultation regarding blood results. Called and I'm 35th in a queue. After approximately 40 minutes the receptionist nonchalantly advises the GP is not doing calls today and I need to call next week Wednesday. I am a health professional and how a service could be run on the basis of such poor inconsiderate customer service is beyond me. I cannot imagine what the experiences of older adult customers must be like. I'm well aware of the pressures all aspects of the healthcare system, but a bit of creative thinking and empathy would lead to a better customer experience in many instances.
Visited April 2022
Review titled Riverside Surgery
Replied on 01 May 2022
Dear OneOfYou Thank you for your feedback. Firstly, please accept our sincere apologies for any distress caused by this situation and that you felt we did not meet the standards expected of us as it is never our intention to upset our patients. We will use this information as part of a review and discuss the issues raised with the reception team. This will give the team an opportunity to reflect on their actions and understand what they could have done differently to prevent these types of incidents occurring in future. Unfortunately, recently we have had several occasions where we have had limited staff due to covid isolation rules for healthcare workers. This impacted on how many staff were available to answer telephone calls and caused significant delays to patients queueing on the telephone. Hopefully we may soon see things improve as the guidance changes. Once again, please accept our apologies for your dissatisfaction of our service. However, if you need to speak to your doctor, have any further feedback or alternative suggestions in the meantime please let us know.
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Review titled Non Private Call
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2022
On a recent call to my Dr I could hear phones ringing and people talking in the background. As I was discussing a personal condition I thought it vet unprofessional that other people could obviously hear the conversation between myself and my Dr. I thought all discussions were private and confidential. I felt unable to discuss my condition in full and very embarrassed. I am thinking of switching practices.
Visited April 2022
Review titled Riverside Surgery
Replied on 06 May 2022
Dear Anonymous Thank you for your feedback. Please contact the surgery and ask to speak to the Practice Manager so we are able to clarify in more detail the exact date and time this consultation took place. We will then be able to investigate your concerns fully and determine why the situation arose. The Riverside Surgery Team