Riverside Surgery - Ratings and reviews
Reviews
-
Review titled Great surgo
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
I cannot fault riverside they are always there to help you. You can always get through and get a appointment if needed been with them for over 40years the best
Visited November 2023
Riverside Surgery has not yet replied.
-
Review titled Gate keepers
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
I have severe PTSD related to trauma and am neuro divergent. On top of this I have over lapping conditions that all affect each other and can never speak to the same doctor twice. I get 10 minute appointments to try to explain what I'm feeling, why I'm feeling it and as I find it hard to unpick the symptoms as I struggle to effectively communicate and self report, I am being overlooked. My suicidal thoughts and ideation have been over looked as the locum doctor believes my child is a protective factor and waiting for months for referrals is acceptable. I've been trying to access secondary mental health services for a very long time now and I'm feeling very disappointed with the treatment I've recieved as an autistic and disabled patient trying to navigate this system. I call and can't get an appointment without a sometimes 40 minute wait time and up to 20 ahead of me in the queue. I am not good with computers so I am unsupported and let down by the health care system. This is why the suicide statistics are high. No one takes you seriously until something bad happens and even then, you're just a statistic and people will talk about how they could have improved things, but by then, it's too late for some.
Visited July 2023
Riverside Surgery has not yet replied.
-
Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
This practice used to be very good but service has deteriorated rapidly. Reception staff not very helpful, appointments cancelled without notice, aftercare following hospital discharge unacceptable. Prescription service poor.
Visited June 2023
Riverside Surgery has not yet replied.
-
Review titled Not very helpful visit
Rated 1 star out of 5
by Rebecca Wildman - Posted on 10 May 2023
I visited the surgery 6 days ago with an ear complaint, it was clear from the visit that they were extremely blocked- I was given drops to help clear them and then made an appointment for today to have them syringed, I was looking forward to finally being able to hear again it’s been getting me down for days and causing a lot of discomfort. I saw a nurse today who was very unhelpful and explained that that wasn’t something she does and today she was just looking at my ears again and take a swab. She looked saw they were still blocked but said I would have to make another appointment 5 days later at another surgery!! She didn’t even take a swab and was quite dismissive and rude- really poor service today. I normally have great things to say about the practice but that one nurse has changed my opinion. I can’t put up with the hearing loss any longer and I’ve bought a kit to remove the wax and home I’m that fed up
Visited May 2023
Riverside Surgery has not yet replied.
-
Review titled Rapidly deterioration in service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Despite being elderly and having a debilitating back problem, it has been impossible to get a face to face consultation with any of the doctors listed on the website. Tablets are dispensed over the phone with minimal interview, by a nurse.
Visited April 2023
Riverside Surgery has not yet replied.
-
Review titled Hand Surgery
Rated 5 stars out of 5
by Cheryl Richardson - Posted on 24 March 2023
I have been offered hand surgery for a trigger finger, the operation was quick, the consultant was very friendly and as it was done under local anaesthetic he described everything to me. This service is amazing no long waiting list. This has been available since December it is one service to take advantage off.
Visited March 2023
Riverside Surgery has not yet replied.
-
Review titled Not suitable for purpose
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Been trying to get an appointment for 2 days, even stayed on the line from 36th in the queue but phone line crashes after about an hour of waiting so you have to start over again. The online booking site is not working. Sent a message over chat to their site, but no response. Drove to the surgery as it is quite serious and I am in a lot of pain, only to be told there was nothing available for 3 weeks. There's no wonder the NHS is under so much pressure with private practices like this.
Visited February 2023
Riverside Surgery has not yet replied.