Riverside Med Practice
The Tannery, Barker Street, Shrewsbury, SY1 1QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
The online appointment system was very easy to use. We had a response back very quickly asking for photos. After the photos were sent we had a response saying a prescription had been sent to the local pharmacy. Very good and efficient service. I much prefer this than the phone queues, although I know it won't be for everyone, but hopefully frees up the phones for those who can't use the online service. Thank you.
Visited June 2024
Review titled Riverside Med Practice
Replied on 28 June 2024
Thank you for taking the time to provide us with feedback. We are grateful for your comments and pleased to hear about your positive experience. We will share this with the team.
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Review titled Great receptionist
Rated 4 stars out of 5
by Lindsay Smith - Posted on 11 December 2023
Reception always very busy(too short staffed) So a little difficult to sort queries out .. but there's a guy there that always goes out of his way to help and solve the issue your are worried about. Lots of common sense. Well done to him.
Visited December 2023
Review titled Riverside Med Practice
Replied on 14 December 2023
Thank you for taking the time to provide us with feedback. We are grateful for your comments and pleased to hear about your positive experience. We will share this with the member of staff involved as well as the team.
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Review titled Sorry to see the service standards go so low.
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I joined the practice in 1983 and found everything to be great. Unfortunately over the last couple of years things have gone so bad it's near impossible to talk to anyone and if you do they are dismissive to the point of rudeness. I went on there new triage system and got back the text reply I expected, saying you will be contacted within two days but that was six weeks ago. Apparently the system had crashed. I tried to "Have my say" on the complaint section of the system but surprise surprise that part has been turned off. I wonder why? Well fellow patients good luck for the future as I'm now moving on to pastures new. This is now the NHS. (No help service).
Visited August 2023
Review titled Riverside Med Practice
Replied on 18 October 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you have been experiencing some issues with our Practice. If you would like to discuss this further, please contact the Practice by phone (01743 367891) or email (riverside.inbox@nhs.net) and one of our Team Leaders will be happy to look into this and discuss it further with you.
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
My last two attempts at making a face to face appointment started with a long wait on the phone from "you are 9th in the queue". When answered I was told they "don't have any appointments to book at the moment". This has happened twice. I went online and was able to book a telephone appointment for April 6 but on April 5 I received a text postponing the appointment until 2 May. On 2 May I received another text postponing the appointment until 28 May. I called the surgery to change this as I can't make that date to be told, again after hanging on for 20 minutes, that there are no appointments at the moment.
Visited May 2023
Review titled Riverside Med Practice
Replied on 10 May 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you have been experiencing some issues with our Practice. Unfortunately, we currently have multiple clinicians on long-term sick leave which has affected the routine appointment capacity that we are able to offer. If you would like to discuss this further, please contact the Practice by phone (01743 367891) or email (riverside.inbox@nhs.net) and one of our Team Leaders will be happy to assist and see what other options may be available.