Rivermead Gate Med.Ctr.
123 Rectory Lane, Chelmsford, Essex, CM1 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception and booking
Rated 3 stars out of 5
by Viv - Posted on 06 June 2023
I am a frequent flyer for 8 weekly injections, and am notoriously poor at remembering to book these in advance of the actual week they are required. Once again I have just called they surgery (minimal wait less than 6 mins) to book an appointment. The receptionist, as always, was polite, professional and managed to secure me an appointment for Friday. So we are quick to moan but not so swift in saying thank you - so today I am taking the time to do just that.
Visited June 2023
Review titled Rivermead Gate Med.Ctr.
Replied on 10 June 2024
Dear Patient Thank you for taking the time to provide feedback to the surgery - we are extremely grateful for your thoughts and will pass this back to our staff. Kind regards Practice Manager
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Review titled Disappointing Service
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Called to make an appointment. Have done this on various occasions in the past and always, always, having to wait 30 minutes or more before getting through. Today it took 33 minutes to get answered and this was as a result of calling dead on 8am - BBC 1 time & Apple iPad time! I was 23 in the queue once I got through. Had to listen to irritating music until I was answered. Then, when I did get through, I was told all appointments with my doctor where taken! I only wanted a telephone conversation, not a face to face appointment. I have an ongoing health condition for which I started medication. Having been extremely ill over the weekend I needed to speak to the doctor who I have been consulting with for many months. The best they could offer me was an appointment in over three weeks time. I have had to accept an appointment with another doctor today who doesn't know me or my condition, so no continuity of care. I have had to stop taking the prescription drug.
Visited June 2023
Review titled Rivermead Gate Med.Ctr.
Replied on 19 June 2023
Dear Patient, We are very sorry that we were not able to offer you an appointment with your first choice of GP today. If you would like to discuss this further please email the surgery rivermeadgate.admin@nhs.net with your details and we will call your back. Kind regards Rivermead Gate Admin Team