Ritchie Street Group Practice
34 Ritchie Street, London, Greater London, N1 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst medical experience I’ve had my entire life
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
This is literally the worst practice I’ve been with ever. All practices in the Uk are short staffed especially since Covid, but Ritchie street have literally taken this excuse to be their motto. The reception staff are so awful, it’s like they try to deflect you in order to get rid of you as quickly as possible. They advise you need to call in or walk in at 8am to be able to book a same day appointment in cases of emergency, but I promise you I’ve been in at 8am before and seen the handset on the side of the table so calls are not able to come in until their convenience. I never get seen by the same professional when I do get a meeting, and they never read my notes. Always asking me the most obvious questions and putting me in the awful position of having to re-explain everything. Seriously, my experience here has been so depressing that sometimes I just want to give up on the health issue and let nature do its thing. Apart from “telephone manners” this practice has nothing. And also I’ve been in and seen they attitude they have once a phone call is ended so that attitude is all fake. Ritchie street group practice makes me hate my life. Aaaaaargh
Visited May 2023
Review titled Ritchie Street Group Practice
Replied on 25 July 2023
Dear Patient So sorry to read that you are having an awful experience at the practice. Please do contact the practice and speak to the management team. As you can read from the other reviews, we have lots of praise regarding our team, so keen to explore what difficulties you are having. Regards Ash Ganger Practice Manager
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Review titled Amazing admin team!
Rated 5 stars out of 5
by J. Kaplan - Posted on 13 April 2023
Thank you to the amazing admin team (unfortunately I cannot name specific individuals), who have been extremely helpful over the past week with my various requests. Keep up the good work :)
Visited April 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear patient Thank you for your sharing your experience with other. Your feedback is greatly appreciated Regards Ash Ganger Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Nat Tyquin - Posted on 15 August 2023
Always receive great care and attention whenever visiting, lovely team. Highly recommend their services!
Visited April 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Nat Tyquin Thank you for your warm words and recommending our services. Regards Ash Ganger Practice Manager
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Review titled Great Experience
Rated 5 stars out of 5
by Michael Hutton -Williams - Posted on 13 March 2023
I received a great reception today, and I always have done. It always seems to be organised and people are working,they are always very helpful. It is much appreciated by myself.
Visited March 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Mr Hutton Thank you for your kind words. I shall pass on your compliment to the wider team. Ash Ganger Practice Manager
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Review titled Reception communication
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
Calling the practice is not a nice experience. I appreciate staff are likely overworked and it’s stressful but the receptionist I spoke to was very rude and unhelpful. In fact she hung up on me once she determined I wasn’t getting an appointment. All calls should always be handled with care or at least professionally. When I have seen the doctors in the past they have been great so it’s a shame that the experience before then is sub optimal.
Visited January 2023
Review titled Ritchie Street Group Practice
Replied on 16 May 2023
Dear Patient Thank you for our feedback. Can i ask you to send an email to our practice with your details and the date of your interaction. We can then investigate which staff member it was and provide some further training. Our customer service satisfaction levels are increasing, however we do have some new staff that may still require further training. Ash Ganger Practice manager
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Review titled Awful Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I have just registered for this practice, called to book an appointment and the receptionist refused to give me any availability. Awful service, and awful first impression.
Visited January 2023
Review titled Ritchie Street Group Practice
Replied on 24 February 2023
Dear Anonymous Thank you for your feedback and i am sorry to read that you were not able to get an appointment. I hope you have been successful now. Regards Ash Ganger Practice Manager
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Review titled Excellent out of hours service
Rated 5 stars out of 5
by C J - Posted on 13 January 2023
Spoke to out of hours. 5* service. Excellent communication. Set up required tests etc. Very helpful kind interested in my problems. Doctor could not have been better
Visited December 2022
Review titled Ritchie Street Group Practice
Replied on 16 January 2023
Dear CJ. Thank you for taking the time to share your positive experience with others and awarding 5 stars. Appreciated. Ash Ganger Practice Manager
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Review titled Excellent customer service
Rated 5 stars out of 5
by Ms Grant - Posted on 04 January 2023
Efficient acknowledgment and action of repeat prescription requests. Polite patient, and friendly reception staff whose customer service skills go above and beyond what is expected. Would highly recommend!
Visited December 2022
Review titled Ritchie Street Group Practice
Replied on 16 January 2023
Dear Ms Grant Thank you for your feedback. It really helps motivate staff to continue providing a patient focused service. We are working hard to improve all areas of our service and i am so pleased that you have noticed and awarded us 5 stars. Thank you once again. Regards Ash Ganger Practice Manager
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Review titled Customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Customer service that I had to was of the best it’s good to know that someone and the end of the phone know what they are doing it make you feel so comfortable
Visited November 2022
Review titled Ritchie Street Group Practice
Replied on 23 December 2022
Dear patient Thank you for your kind praise. It is greatly appreciated. Regards Ash Ganger Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by John Powell - Posted on 14 November 2022
I've hardly needed to bother the practice in the last 15 years but in the last few months I have relied on their help and found the service extremely impressive. Quick, pleasant, friendly, and reassuring. I feel very lucky.
Visited November 2022
Review titled Ritchie Street Group Practice
Replied on 23 December 2022
Dear Mr Powell Thank you for your kind words. I am so please to read that the changes that we are made have been noticed. I hope you continue to have positive experience with us. Regards Ash Ganger Practice Manager