Rise Park Surgery - Ratings and reviews
Reviews
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Review titled Appalling service
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
Mum left hospital last week and took her new prescription to surgery. I was reassured that her new prescription would be ready and sent to the chemist in plenty of time before her hospital supply ran out. However a week later the chemist has not received it. I rang the surgery to be told that the prescription had not been sent and that they couldn’t do anything about it for 48hours. I reiterated the fact that my mum would then not have any medication and was told there was nothing they could do. They have now left a vulnerable old lady worried. The attitude of the lady I spoke to was awful, she really did not seem bothered or concerned. This is not good enough and concerns me.
Visited April 2024
Rise Park Surgery has not yet replied.
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Review titled Impossible to get a medical review by any means
Rated 1 star out of 5
by Lorraine Alexander - Posted on 14 July 2023
Unable to get through by phone, ever. Went in person to the surgery, it was empty but I was told they were at capacity and no appointments of any sort available. I was told to attend urgent care or they'd send an online form. Opted for the form, when it arrived I could not complete the request as the form was also closed to new referrals until Monday! What a waste of time, no wonder A&E etc.. are so busy and massively over capacity. So off to urgent care now.
Visited July 2023
Review titled Rise Park Surgery
Replied on 09 January 2024
Thank you for your feedback and allowing us the opportunity to respond. We are sorry your experience has not been great. All practices are struggling to meet the demand on its resources but at Rise Park we acknowledge that we need to continuously improve. We have been working on our systems to improve the patient experience and are continuously looking to improve. Changes we have made over the last few months have seen a 38% improvement on the phones and we hope future changes will continue to improve this. When we are at capacity, we will always provide the patient with the safest option to received care. We have a PPG where patients are encouraged to be active in practice development and you would be welcome to join the group. Thanks again, David Marks Business Development Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Tony Brown - Posted on 04 June 2023
Despite the negative press regarding GP services I was pleasantly surprised with the service I have received recently. I used the triage facility for the first time and found it to be very straight forward to complete and submit. I got a prompt response and satisfactory follow up action. The staff at the surgery were all very polite and efficient and I am happy with the support I received.
Visited May 2023
Review titled Rise Park Surgery
Replied on 24 October 2023
Dear Mr Brown, Thank you so much for taking the time to leave a review. Thank you too for the feedback regarding the online triage facility and I’m glad you found it easy to use and that you received prompt care. I will ensure the rest of the team are aware of your comments too; they will be very happy that you had a good experience at Rise Park Surgery especially as we all strive to provide the very best care we can to all our patients and the community. Thanks again and kind regards, Jo Hynes Patient Services Manager
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Review titled Thank you!
Rated 5 stars out of 5
by Sarah - Posted on 10 May 2023
Used the new Accurx system to ask for an appointment this morning, had a reply within a couple of hours with an appointment for today. Attended, waited no more than 15 minutes and was consulted by Dr Aftab who listened and actioned accordingly. Thank you, times are very tough at the moment in GP land and todays experience was definitely very positive for me.
Visited May 2023
Review titled Rise Park Surgery
Replied on 24 October 2023
Dear Sarah, Thank you so much for taking the time to let us know of your positive experience. I'm so glad to hear that you found the new online way of requesting an appointment to be useful and that you were assessed quickly and that you received medical care in a timely manner. I will certainly pass on your comments to Dr Aftab too. Once again thank you and kind regards, Jo Hynes Patient Services Manager
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Review titled Best doctors Iv ever had
Rated 5 stars out of 5
by Monika - Posted on 05 May 2023
My 1 year old daughter became very seriously ill and was strugeling to breathe.The doctors and nurse and reception went above and beyond to help her while we waited for a ambulance. Im so grateful for this practise. Their reaction was fantastic.I went for a follow up 2 days later and the doctor listened to my concerns and checked over my daughter to put our mind at rest. Thank you so much from the bottom of my heart.
Visited May 2023
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Monika, Thank you for your review and I’m so glad we were able to help you and your daughter. Everyone who works at Rise Park Surgery has a huge part to play in looking after our patients and I’m glad that you received help from so many different people; both clinical and non clinical. I will share your feedback with the team and once again thank you for taking the time to let us know of your experience. Kind regards, Jo Hynes Patient Services Manager
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Review titled Efficient and effective online booking
Rated 5 stars out of 5
by Lisa - Posted on 14 February 2023
I contacted the surgery late last week with a family health concern, the lady was compassionate and incredibly helpful. I was then sent the link to request an appointment online and within 24hrs I received a reply from the GP and have subsequently been contacted by the surgery and an appointment has been made for me. Rise Park is a busy surgery but the online form was easy to complete and I received a response a lot quicker than I'd anticipated. I'd highly recommend using the online platform, it worked far better for me as I work and am unable to call first thing and wait my turn on hold. Thank you Rise Park surgery for an effective and efficient online service.
Visited February 2023
Rise Park Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
called the surgery for an appointment, iwas told there were none, the receptionist told me to call 111, which I did, they referred me back to my doctor, again i was told there were no appointments. and the surgery closes at 6pm, the receptionist then read the notes from 111, and said a doctor would call. the doctor sent a perscription. I still ohave the same medical problem, called the surgery again at 8am -i was 15 in the queue, waited well over an hour to get through to reception to be told there were no appointments the website states 7 doctors Iwas 15th in the queue how can this be, again ask to call 111 and was sent a link to try again the next day to get an appointment. clicked on the link to see there is staff training. just terrible, terrible service disgusting,
Visited February 2023
Rise Park Surgery has not yet replied.
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Review titled New appointment system
Rated 5 stars out of 5
by Sue O’Donohue - Posted on 07 February 2023
I was sent a link about a new way of booking appointments, and advised to use it after 8.00am the next day. I used the link for the first time to book an appointment for my mum. I found it easy and straight forward, I particularly liked that you can attach photos ( I didn’t on this occasion but that’s helpful to know) I also liked that it asked what would you like to happen which gives patients a voice and some empowerment in resolving their health issues. It allows you to explain the reason for contacting the surgery. The most useful part of this new system is you don’t to need to spend time waiting on a phone, often for up to as long as an hour.
Visited February 2023
Review titled Rise Park Surgery
Replied on 12 October 2023
Dear Ms O'Donohue, Thank you for taking the time to leave a review. I'm so glad you had a positive experience with our new online way of contacting us and that this was easier and more convenient for you. That was always the primary aim of introducing the online form so it's great to hear that it's working well for you and your Mum. I will be sure to share your comments with the rest of the team here at Rise Park Surgery. Thank you once again and kind regards, Jo Hynes Patient Services Manager
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Review titled Efficient Practice
Rated 5 stars out of 5
by Steve Henrys - Posted on 08 February 2023
Since the surgery has been using the online system I have found the response brilliant and I feel confident that the surgery will get back to me as soon as possible, normally the same day or the very next day. I have used the online system now several times and find it both convenient and easy to use.
Visited February 2023
Review titled Rise Park Surgery
Replied on 18 July 2023
Dear Mr Henrys, Thanks you so much for taking the time to contact us and I'm really pleased to hear that you are happy with the service we are providing. It's great to hear that the online system is working for you and that you have confidence in it. I'll be sure to pass on your comments to the Rise Park Team - I know they will be pleased to hear about your positive experiences. Thanks and again and kind regards, Jo Hynes Patient Services Manager
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Review titled Amazing new service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Used the practice new online service this morning. Onto the page at just after 8am filled out the easy questionnaire and attached photos with ease, I had to do this twice over for both my children but was so simple and easy to do. Got immediate text message acknowledgement of my forms. Doctor had reviewed my queries and I had text message confirmation at 08:32 that both the prescription’s would be sent to my nominated pharmacy! Much better service. No waiting in the phone queue, didn’t have to wait for a call back and an efficient response for a Monday morning and for children under 2. Good choice of system practice team!
Visited January 2023
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Patient, Thank you for taking the time to send us your review and I’m so glad that you had a positive experience with the online triage system and that your children’s healthcare concerns were dealt with so quickly. The system was designed with the ‘call queues’ in mind and we were very mindful that we wanted to improve access for everyone. We know that not all patients are able to use the online system but for those that can this then reduces the waiting times on the telephones. Once again, I’m pleased to hear of your positive experience and I will share your feedback with the rest of the team. Kind regards, Jo Hynes Patient Services Manager