Ridgacre House Surgery - Ratings and reviews
Reviews
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Review titled Very efficient online triage system
Rated 5 stars out of 5
by Kevin Manley-Green - Posted on 22 April 2024
I have had need to use Ridgacre House Surgery's online triage system three times since December 2023 and have been amazed at the prompt and efficient response each time. In December I was concerned about the increasing symptoms of my heart condition and received a call back within two minutes and was offered an appointment to see a doctor, who referred me to my cardiac consultant. The second time was to ask for a change in my repeat prescription. Twenty minutes later I received a message saying it had been done. And finally, last week I asked to see a doctor about my hernia which was getting worse and had a call back within five minutes offering me an appointment, where the doctor gave me advice and referred me to the QE. I have found the online system very efficient and effective and it certainly beats the eight o'clock madness we had previously.
Visited April 2024
Ridgacre House Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by C Dingley - Posted on 03 January 2024
Receptionist accurately diagnosed an emergency respiratory problem and called a doctor down to see me immediately. Doctor examined me and along with another doctor gave me emergency treatment and followed with a prescription to take home. Staff very attentive and reassuring throughout procedure, other staff kept checking I was ok when doctors needed to leave the room. Excellent teamwork. Thank you for your very prompt actions and care.
Visited December 2023
Ridgacre House Surgery has not yet replied.
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Review titled Swift response to online request for an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I was phoned by the practice within a short time offering me an appointment to my request for an appointment using the new new online app . This was both helpful and reassuring. My appointment with the doctor was also helpful and reassuring . And I have been signposted to further appropriate services. Thank you very much . I t is much appreciated when you feel so grotty and concluded in such a professional and timely manner
Visited November 2023
Review titled Ridgacre House Surgery
Replied on 17 November 2023
We would like to thank you for taking the time to leave your review, especially as you are not feeling well. As you know, our team are working hard to implement a new appointment system. It's wonderful to hear from you and know that all the effort is paying off. The new system will ensure we can continue to provide a great service to our patients. Thank you once again, Ridgacre House Surgery
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Review titled New Appointment System
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I have to congratulate the Quinton surgery on the new on line appointment system I used for the first time this week. I completed the on line form which I found extremely easy to complete and sent it off as instructed with the knowledge it may be up to 72 hrs before a reply. However just 20 minutes later I received a call from the surgery offering me an appointment with a doctor the next day or an appointment with a doctor of my choice the following day. I gave the receptionist my choice and today I had a successful face to face appointment with the doctor. Well done to Quinton Ridgeacre Surgery staff and thank you.
Visited August 2023
Review titled Ridgacre House Surgery
Replied on 11 September 2023
Thank you very much for taking the time to leave your review. Our reception team and GP's are working hard to ensure a smooth transition to the new way of booking appointments. We're delighted to hear your feedback. Once again, many thanks for taking the time to comment. Best wishes, Ridgacre House Surgery
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Review titled Wellbeing Sessions
Rated 5 stars out of 5
by Marie Edwards - Posted on 29 May 2023
My review on the arts and crafts and healthy Lifestyles course is really good and relaxing even though it's not all of the painting I take part in but the colouring I really do love doing it as it relaxes me, I do really thank the Health and Wellbeing Coach you just never stop ✋️ you are always trying to find something to match everyone character and you understand everyone and can offer advise if needed. Everyone enjoys this craft and wellbeing group and Healthy Lifestyles and really is a God send to everyone myself including. I have met new people and formed new friendships which I am enjoying 😉. Thanks to the Health and Wellbeing Coach you are the best. Keep up the hard work 🫶🏽
Visited May 2023
Review titled Ridgacre House Surgery
Replied on 29 May 2023
Dear Marie, Thank you for your feedback, I'm so pleased to hear the Arts and Crafts and Healthy Lifestyle Course is having a positive impact on your wellbeing, and that you have the added bonus of creating new friendship circles. I will be sure to pass your lovely comments onto our Health and Wellbeing coach here at the surgery. Warm wishes, Ridgacre House Surgery
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Review titled Great service when I needed it
Rated 3 stars out of 5
by Anonymous - Posted on 05 February 2023
I'm not a patient here, my friend is. I needed urgent help for my friend, I have to say I was so grateful to everyone that helped me. From the receptionists, to the nurse and doctors, I am so thank full to you all.
Visited February 2023
Review titled Ridgacre House Surgery
Replied on 06 February 2023
On behalf of the GP's and staff at Ridgacre House Surgery I would like to thank you for taking the time to leave such a kind review. We always strive to give the very best care to our patients. Best wishes, Ridgacre House Surgery
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
I tryed to get a appointment with the doctor for over to weeks to get a not fit for work note I never got one and was sanctioned has a result even thou I had extreme illness
Visited January 2023
Review titled Ridgacre House Surgery
Replied on 20 March 2023
Thank you for your feedback. We take every comment on board in an attempt to further improve the service to our patients. You can book an appointment online or by calling the surgery. Our phone lines are often very busy at the start of the day but do please keep trying if you don't get through initially. Our phone lines open at 8am Monday to Friday. Unfortunately, as this review has been left anonymously we're unable to get in touch directly. If you would like to discuss your concerns in more detail please call the practice and ask to speak to our Practice Manager, who would be happy to listen and help where possible. Best wishes, Ridgacre House Surgery
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Review titled Always a great practice
Rated 5 stars out of 5
by Christopher Gallen - Posted on 09 April 2023
I have attended this surgery since 1987 and seen it continually grow and develop. The doctors are always professional and caring. Different characters but all committed to providing top level healthcare. I was recently referred to an external course on wellbeing but run by practice staff. This has been very beneficial and has helped me with my personal wellbeing and also to participate in a group which has benefited both me and other group members. Additionally a referral to Birmingham Healthy Minds was also very helpful to me and allowed me to examine my mental health and my own actions. This is an excellent practice and their care has been top notch.
Visited January 2023
Review titled Ridgacre House Surgery
Replied on 17 April 2023
Thank you for taking the time to leave your review of our practice. We always strive to deliver the very best care for our patients as possible. We're thrilled that the wellbeing course has been a positive experience for you. Warm wishes, Ridgacre House Surgery
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Review titled pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
Reception was polite,GP was friendly and listened to my concern,she diagnosed the problem quickly and prescribed medication.I left feeling very relieved.
Visited September 2022
Review titled Ridgacre House Surgery
Replied on 04 October 2022
Thank you for feedback. We always strive to give outstanding care to our patients and value your comments.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Pete Jackson - Posted on 19 August 2022
I had what I thought was a suspected water infection so I rang the surgery to get some advice and hopefully speak with a GP. As it was Late Friday afternoon I really wasn’t expecting a response. To my surprise I got through very quickly and explained what my issue was and I was told that a duty GP will call me. Within 30 minutes of my 1st phone call I received a call from the GP and I was asked to quickly take in a water sample, which I did. I did need antibiotics and I am so impressed with the overall service that I received it was amazing. Thank you to all the staff there.
Visited August 2022
Review titled Ridgacre House Surgery
Replied on 23 August 2022
Dear Mr Jackson, many thanks for sharing your positive experience of Ridgacre House Surgery. We are delighted to have been of assistance. Very best wishes.