Richmond Surgery
Richmond Close, Fleet, Hampshire, GU52 7USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New reception staff so much better
Rated 4 stars out of 5
by Paul Blundell - Posted on 09 April 2025
The receptionist I spoke to wasn’t just very polite, very helpful, but most of all, me as a truck driver, she was very understanding. You try phoning dead on 8 o clock for an appointment when driving a 26 ton truck on the main roads with nowhere to pull over. Impossible. But to my amazement, this receptionist found me an appointment out of my working hours. There’s another problem is if you work your butt off, try finding time to see a doctor. I could carry on and on but I think you get the picture. I do hope that all the receptionist perform to a high standard than the one I had. I don’t wanna be sick but time will tell. Well done. ❤️👍
Visited April 2025
Review titled Richmond Surgery
Replied on 10 April 2025
Dear Mr Blundell, Thank you very much for taking the time out of your busy day to leave your lovely review here for us. I have passed your kind comments on to our Reception Manager who will share them with her team. I know the individual Reception Care Navigator is very grateful to have been acknowledged for her care and understanding. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Zoe Nash - Posted on 02 April 2025
I have been with the surgery for nearly 2 years and in this time I have had a lot of medical issues going on and have required there assistance on far too many occasions, recently a procedure got cancelled at our hospital I was distressed and worried as I had no plan B I rang the surgery and within minutes they had arranged an appointment to speak with a Dr and we navigated the weekend this was then followed up with a call from my gp the following week and a plan was put in place until procedure was re booked. The kindness that every member of staff shows is unremarkable from the ladies that answer the phone to the nurses to the Drs who are overwhelmed with demands to the outstanding secretary’s. These last 12 months have been a minefield but Richmond Surgery have navigated with us which has been a massive comfort. No amount of words will ever be enough for all there support.
Visited March 2025
Review titled Richmond Surgery
Replied on 02 April 2025
Dear Mrs Nash, Thank you very much for taking the time to express your gratitude here for us. Our staff are always grateful when a patient appreciates the care they receive from our teams. I will pass on your kind words. We always try to provide a first class service to all our patients. I am pleased you felt supported and it made a difficult time a little easier for you. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Mark C Brett - Posted on 13 March 2025
I phoned Richmond Surgery on Monday, to organise a PSA test and was taken through the request form politely and efficiently. The Surgery called me back the same day to organise an appointment and I was able to been seen the next day. On day of giving the blood sample, the appointment was on time and the nurse was very courteous. Very good experience which I wanted to highlight.
Visited March 2025
Review titled Richmond Surgery
Replied on 13 March 2025
Dear Mr Brett, Thank you very much for taking the time to leave your first class review here for us. We are always very grateful when a patient writes to us with their positive feedback. All our staff are dedicated to providing the highest standard of care and service. I will make sure they know about your lovely review here. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled When I needed help they were there.
Rated 5 stars out of 5
by Simon Weldon - Posted on 01 April 2025
When it's easy to 'have a go' at our stretched surgeries, I want to sing the praises of The Richmond Surgery. On Friday evening last week I was in severe pain. I rang the surgery around 5.45pm and a very sympathetic receptionist put me on hold, and then told me a doctor would call me back within an hour. After a telephone consultation during which the practice could see my hospital notes from earlier in the week (great technology) pain relief was prescribed and I was able to pick up my prescription before 9pm at the Wellbeing pharmacy on site. I needed help and I couldn't have asked for more. Thank you Richmond.
Visited March 2025
Review titled Richmond Surgery
Replied on 02 April 2025
Dear Mr Weldon, Thank you very much for taking the time to leave your positive feedback here. We really appreciate it when a patient acknowledges the work we do to provide first class care. I have shared your message with our teams who are always grateful to be appreciated. I'm pleased to read you were able to get the pain relief you needed in a timely manner and hope you are feeling better. Many thanks again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Fantastic, prompt, friendly practice
Rated 5 stars out of 5
by Mrs Mahoney - Posted on 24 March 2025
I called on Thursday for help with adding an item onto my repeat prescription. The receptionist was very polite and was able to talk me through the steps needed to be taken. And gave me the reassurance of what will happen next. And by the next day the item had been added on! Such a great service, from a team that must deal with a lot of challenging situations. Thank you very much!
Visited March 2025
Review titled Richmond Surgery
Replied on 26 March 2025
Dear Mrs Mahoney, Thank you very much for writing your lovely feedback here. It is good to read that you have had such a great experience with our Reception Team. I will ensure the team member is made aware of your comments. As you say it can be a challenging role sometimes. Thank you again for taking the time to leave your positive feedback here. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Healthcheck not really a check
Rated 3 stars out of 5
by Steve Tansley - Posted on 06 February 2025
Delighted to be invited for my first Healthcheck ever but unfortunately disappointed at what it involved. The only actual action taken by a medical professional was a blood test solely for cholesterol. I asked for my weight to be taken and was told to take my own blood pressure in the reception to include in a questionnaire that I was given to complete about myself. I don’t consider this a Healthcheck by the medical profession. I was actually with the medical professional for no more than 5 minutes. I don’t know what I expected, but certainly something more in depth than this. Perhaps something at least for prostate screening given my age? Or the blood test to include tests for liver and kidney function?
Visited February 2025
Review titled Richmond Surgery
Replied on 06 February 2025
Dear Mr Tansley, Thank you for taking the time to leave your feedback. This is the NHS Free Health Check and we have set guidelines within that health check that NHS England instruct us to follow. If you have any other health concerns, you can schedule a routine appointment with your own GP to discuss them further. I hope that clarifies the NHS Free Health Check for you. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Fantastic!
Rated 5 stars out of 5
by Zoe Smith - Posted on 29 January 2025
I am beyond impressed with Richmond Surgery. I have a daughter who is non verbal, autistic. When she becomes unwell, I have to rely heavily on my GP practice to find out what is wrong with her as she cannot communicate any pain or discomfort to me. Although I always feel like I am wasting the time of the busy doctors/receptionists/nurses, I am never ever treated as such and my daughter is always assessed as and when needed. There have been instances where I've needed to see/speak to the GP myself and I am always treated with such kindness, respect and friendliness by the receptionists. They are extremely helpful and quick to point me in the right direction for treatment or advice. I recently attended and the doctor (who I hadn't met before) was friendly, reassuring and made me feel like she had all the time in the world to listen to me (despite probably having an extremely busy schedule). I didn't feel rushed and I was given three different treatment routes to choose from which I thought was fantastic. It was really geared toward what I would be happy and comfortable with and I went away feeling reassured.
Visited January 2025
Review titled Richmond Surgery
Replied on 06 February 2025
Dear Miss Smith, Thank you very much for taking the time to leave your lovely feedback here. All our staff strive to provide a first class service to all our patients. We are delighted to know that we are providing excellent healthcare for your daughter with respect, kindness and in a friendly and helpful manner. I have passed your feedback on to the team and they really appreciate your kind words. Thank you again and best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Hard to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2024
Tried to book an appointment for my child today. Called in as soon as the practice opened and was told that I have to use the NHS 'Healthier together' app. Quickly downloaded and configured this, talented my child's details and was told by the app that I could have an online consultation or to call the practice. Obviously calling the practice to book an in-person appointment is apparently no longer possible, so it seems that the only option now is for an online consultation with no time specified - you just have to wait for a call back. This isn't good enough. I did try to call back to confirm this is really the case with the practice, but found I was now number 19 in the queue. The government really, really need to do something.
Visited November 2024
Review titled Richmond Surgery
Replied on 29 November 2024
Dear Patient, Thank you for your review and apologies that you have had a poor experience on this occasion. The Healthier Together app is designed to make it faster and easier for you to obtain the assistance required. The online consultations are triaged by the GPs, allowing them to prioritise the most urgent cases. All consultations are dealt with on the day they are received. We would like to discuss this matter with you further but are unable to do so for Anonymous posters. If you would like to contact us on the surgery email, we would be happy to respond. David Fry Deputy Practice Manager
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Review titled Telephone query
Rated 3 stars out of 5
by Gill Bryant - Posted on 07 October 2024
I telephoned today and spoke to such an efficient and friendly lady. It's just what we need when worried or nervous about something. Thank you so much to her
Visited October 2024
Review titled Richmond Surgery
Replied on 30 January 2025
Dear Mrs Bryant, Thank you very much for taking the time to write your feedback here. All our Reception Care Navigators are professional and caring when speaking with patients. We are very pleased to read that one of them was able to help you when you called in recently. I will pass on your thanks and know the team will appreciate that you have written your thanks to them. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled First class experience
Rated 5 stars out of 5
by Mrs E McMahon - Posted on 28 August 2024
From a speedily answered telephone call when I was helped by a kind and friendly receptionist to a same day face to face appointment impressed me greatly. Dr Pal had a reassuring manner and quickly diagnosed the problem. A prescription was issued and filled at the pharmacy and I was back home and beginning the treatment within the hour. It would be very hard to beat this service. Thank you
Visited August 2024
Review titled Richmond Surgery
Replied on 05 September 2024
Dear Mrs McMahon, Thank you very much for taking the time to leave your lovely feedback here. I have ensured that both staff have been made aware of your kind words. We do strive to give first class service to all our patients and it is good to know you appreciated it on this occasion. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager