Ribbleton Medical Centre - Ratings and reviews
Reviews
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Review titled Absolutely disgusted.
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
My son was prescribed neocate on Friday. This formula came in a tub of 400g which would only last my son 3 days. So I then on Monday sent an email at 3am requesting an urgent prescription for his formula. I also rang in once the surgery had opened just to make sure they had picked up on the email as I knew his milk would run out mid day which I explained to them. I can’t fit the full ordeal I went through in the amount of characters that are given but long story short after numerous phone calls and even going down to the pharmacy and surgery a number of times on the same day I still did not get what was meant to be an urgent prescription. This is not paracetamol or a plaster I’m asking for it’s the milk my 5 month old lives off. By 6pm which is closing time the prescription was still not at the pharmacy and I had to therefore feed my child formula he was allergic to to get him to stop crying out of hunger. I also forgot to mention how rude the receptionist was and didn’t even bother to acknowledge the distress I was in of having a starving baby and not having the formula to feed him. In fact she said in the exact words “the doctors with a patient, would u like it if I barged in while u were in there with ur son”. How ridiculous when that was not what I was asking. I was spoken to like I was a pest and was stupid for asking for the prescription to be rushed considering my son hadn’t had his milk in over 4 hours.
Visited September 2023
Review titled Ribbleton Medical Centre
Replied on 18 September 2023
Dear Patient, Firstly, I would like to apologise for the service that has been provided. This is totally unacceptable and I would be most grateful if you would kindly get in contact with the Practice Manager, Sharon Orr as soon as possible so that a thorough investigation can be carried out. Kindest regards, Lauren Keenan Assistant Practice Manager
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Review titled Not Helpful
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
I have been informed that I can only have one month's supply of tablets because I have not had a blood test. The reason for me not having a blood test recently is because there are no appointments till mid April at my nominated Saturday appointments. Now you might say why do you not go in the week I work so I opted for Saturday appointments. So the surgery is now not giving me my normal 3 months supply of tablets.
Visited March 2023
Review titled Ribbleton Medical Centre
Replied on 20 March 2023
Dear Patient, Regular blood tests are required in order to monitor your medication. These test are important as your medication may need to be altered dependent on the results. When blood tests are overdue, medication is reduced to a month supply in case there are any medication changes. I can only apologise if your medication has been reduced without any prior warning. In order for me to look into this further and provide a resolution, please can you kindly contact me on 01772 501070? Yours faithfully, Lauren Keenan Assistant Practice Manager
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Review titled Kind and considerate support
Rated 5 stars out of 5
by Karen Yates - Posted on 09 March 2023
My husband has recently been diagnosed with Cancer and a few days after notifying our GP Practice, he unexpectedly received a letter from the surgery kindly informing him of what support and help they can offer. This was very reassuring and welcomed. Everyone at the Surgery is pleasant, helpful and professional at all times. It’s comforting to know that his diagnosis has been acknowledged and noted. Thank you for your continuing help and support, it is much appreciated.
Visited March 2023
Review titled Ribbleton Medical Centre
Replied on 14 March 2023
Dear Mrs Yates, Thank you very much for taking the time to leave a review. Your review has been shared with the team and we really appreciate your kind words. We are glad you are happy with the service provided and we will endeavour to support both you and your family the best we possibly can. Kind regards, Ribbleton Medical Centre
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Review titled Really Helpful Receptionist
Rated 5 stars out of 5
by Lynn BYRNE - Posted on 06 October 2022
I was away for a short break when I started feeling unwell so I phoned the surgery first thing in the morning were I was answered by a really friendly receptionist who asked me my symptoms and suggested I would be better seeing a doctor that day as I had to travel home quite some distance I was made a late appointment so I didn't have to rush home, the receptionist was so caring reassuring and friendly I was really put at ease I just want to say a big thankyou. The Doctor I was seen by was really caring as well and really set my mind at rest as I was quite worried about what was the matter with me . No one wants to go to the doctors really but I have to say they all made it an easy experience.
Visited October 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Dear Lynn, Thank you very much for the kind review. Your review will be shared with the receptionist and doctor involved in your care as they will be thrilled that they have met your expectations. Kind regards, Ribbleton Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Mary Flowers - Posted on 05 October 2022
Always helpful great doctors nurses and reception staff have been with this practice many years and have always been very satisfied with the help and treatment received
Visited October 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Dear Mary, Thank you for your kind words and feedback. We appreciate our patients taking the time to leave positive reviews as it boosts staff morale. We are glad that you are satisfied with the service. Kind regards, Ribbleton Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Alan - Posted on 20 September 2022
credit where its due. Rang for an appointment day after bank holiday expecting the worst but had an appointment with a doctor within an hour and was back 45 mins later for an appointment with a nurse who sorted out my issue promptly and efficiently. Reception staff were first class. Thank you
Visited September 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Thank you for your kind words, Alan. We appreciate your feedback, and we are glad we are meeting your expectations.
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Review titled Great practice
Rated 5 stars out of 5
by Carole - Posted on 17 September 2022
I have just visited the surgery for the flu clinic and was very impressed with the organisation. It was a pleasant and stress free experience. The waiting time was minimal and the staff were friendly and efficient.
Visited September 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Thank you for taking the time to write this review Carole. Your feedback is greatly appreciated and will be shared with the team. Kind regards, Ribbleton Medical Centre
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Review titled Well oiled machine
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
Had my flu jab at the weekend, and although there was a small queue it was moving steadily. Communication was great, it was well marshalled, and at no point did I feel unsafe. I have anxiety issues but directions were clear and the speed in which I was through meant I didn't have time to panic. The lovely lady doing the jab was friendly and kept me at ease while doing the jab, and relayed all relevant information efficiently.
Visited September 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Dear patient, Thank you for taking the time to leave a review. We are thrilled that we have met your expectations and we are glad that you felt at ease. Your kind review will be shared with the team. Kind regards, Ribbleton Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Larraine Mcguckian - Posted on 24 September 2022
Had my flu injection.ln and out no messing very well organised.l was out before my app time.brilliant.
Visited September 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Thank you for your kind words and taking the time to leave a positive review. We are grateful for your feedback, and this will be shared with the team. Kind regards, Ribbleton Medical Centre
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Review titled Outstanding Service
Rated 5 stars out of 5
by Shaun Cairns - Posted on 26 April 2022
I have been looked after by this surgery since 2002 and have never had a bad experience. The entire staff are highly professional, helpful and friendly. This practice is in my view the model for others to follow. 🤠
Visited April 2022
Review titled Ribbleton Medical Centre
Replied on 06 October 2022
Thank you for taking the time to write this review Shaun. We really appreciate your kind words, and we are glad you are happy with the service provided. Kind regards, Ribbleton Medical Centre