Revel Surgery
The Surgery, Barr Lane, Brinklow, Rugby, Warwickshire, CV23 0LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast response from website enquiry
Rated 5 stars out of 5
by Mrs C Murphy - Posted on 10 April 2025
I left a message with my symptoms on and received a call to book an appointment after my message was triaged with the doctor. All complete and booked in within 10 mins. Very efficient. Thank you.
Visited April 2025
Revel Surgery has not yet replied.
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Review titled Shambolic
Rated 2 stars out of 5
by Matthew Wright - Posted on 10 April 2025
I receive texts and calls out of the blue. They assume I know why I am receiving them. When I call the reception team, they don't seem to understand what is going on. When I m contacted by the reception team, I am told that a particular GP will be calling me on a particular day between a certain time frame, this doesn't happen then I receive a phone call from a completely different GP about something that doesn't relate to me, and they realise they're looking at someone else's record full stop then I am suddenly told my prescription is being doubled but for no explanation or any sense of next steps. I have attempted to contact the practice manager over seven times both on the phone and actually cycling there and going in person. I have received a call back from her onto occasions where she has left a voicemail stating that she will call me back at another time and hasn't done so. This used to be a fantastic well-run practice, but just lately it seems to have all gone haywire.
Visited March 2025
Revel Surgery has not yet replied.
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Review titled First class practice
Rated 5 stars out of 5
by Sylvia - Posted on 19 March 2024
I am extremely happy with the surgery. We called the surgery this afternoon as my husband was unwell. He was seen within an hour, and these are my observations about the experience. Everyone was very helpful and people went the extra mile to support my husband. As on previous occasions, we received prompt service and there was no problem seeing a GP. When producing a urine sample became problematic, my husband was offered glasses of water and the GP assured him there was no time limit for providing the sample. The Receptionists were friendly and came across as understanding and wanting to do their best to help. Today that included looking elsewhere for an earlier blood test appointment for my husband. It’s very much a team approach where everyone is clear about shared values and individuals work hard to play their part in achieving the best outcomes for patients.
Visited March 2024
Revel Surgery has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Waited an hour for a blood test to find out it wasn’t booked in with nurse yet confirmed with me via email .didn’t have prescription and no help in where or when I may get this critical drug . Terrible and a shambles
Visited February 2024
Revel Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
Having been a patient with this practice since 2012 I have never had any problems with their service. Staff are always friendly and courteous, Doctors are excellent, always go the extra mile. Highly recommend this surgery.
Visited October 2023
Revel Surgery has not yet replied.
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Review titled Not satisfactory
Rated 3 stars out of 5
by Caroline Ocraft - Posted on 25 September 2023
I was texted by the surgery and requested to book my routine smear. I phoned this morning to ask to book. The receptionist said there are no nurses available to do the procedure now, they are recruiting and asked me to call back on 9th October when there might be a nurse to do the procedure and asked if I would like to receive a text reminder. The Receptionist is not certain that a nurse will be available from the 9th October who is trained to do the procedure. I did ask what the point of a text reminder is when she cannot guarantee a nurse is available to carry out the procedure and queried why I was asked by text to book a smear previously if there is no nurse available to do it anyway. The Receptionist just said Sorry and did not seem bothered, but just wants me to call back on 9th October, just saying Sorry again.
Visited September 2023
Revel Surgery has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Andrew Davies - Posted on 02 June 2023
Everyone at the practice has been brilliant from the receptionists and pharmacists to the doctors. I have received brilliant care and so incredibly efficient and joined up. I feel grateful and safe in the hands of the surgery. Thanks for being a brilliant part of the NHS.
Visited June 2023
Revel Surgery has not yet replied.