Reservoir Road Surgery - Ratings and reviews
Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Have had tests today at the hospital and within an hour had a reply from my dr that all clear! What a caring and dedicated practise it is. My friends are all envious of the care I continue to receive. Thankyou for everything that you do.
Visited March 2023
Reservoir Road Surgery has not yet replied.
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Review titled Very Poor level of Service
Rated 1 star out of 5
by Mohammed Ashraf - Posted on 13 April 2022
The appointment system is diabolical, if you carry on trying you might get lucky, and then you have to wait with phone in hand for the best part of the day to get a call back from the doctor. The Practice certainly do not make it easy for you to get access to treatment.
Visited April 2022
Review titled Reservoir Road Surgery
Replied on 30 June 2022
Dear valued patient, thank you for your recent posting which I will be sharing with the GP Partners. Our appointments on the day are taken up within minutes of our lines opening. We have recently re introduced pre bookable appointments. Please ask a receptionist to make you any future appointments you would like. Thank you
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Review titled Bad staffing. Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2022
The staff are very rude here. Yet they are supposed to feel better. I've personally have been waiting for a letter since before Feb about my conditions and I still haven't received.
Visited April 2022
Review titled Reservoir Road Surgery
Replied on 30 June 2022
Thank you for your feedback. On behalf of Reservoir Road Surgery, I would like to say how very sorry we are to hear of your recent experience. At this practice we always strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. I would request that you contact our complaints manager directly, so that we can deal with your complaint and the issues you have raised. Thank you