Regis Medical Centre - Ratings and reviews
Reviews
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Review titled Amino New NHS system
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2024
Not fit for purpose! Ridiculous. Cannot book an appointment for in the future. Just says full to capacity for today and gave to try again the next day. Spoke to receptionist who said I will have to try early the next day! So basically no different to having to phone gp and wait first thing in the morning. What a useless online system! Says you can book appointments for anything with nurse etc for weeks in advance but you can't! Absolutely unbelievable what is happening with the NHS! Making it even more difficult to access any appointments!
Visited April 2024
Regis Medical Centre has not yet replied.
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I have been trying to use this service to book an appointment for myself and my daughter after numerous attempts neither has been actioned. The long lengthy survey of needed to be completed for preconditions is time-consuming and very unhelpful and unnecessary. More tax payers money spent on a system that is not fit for purpose.
Visited April 2024
Regis Medical Centre has not yet replied.
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Having tried numerous times to get an appointment at 8.00am, I am wondering how long the work they are doing to review the Anima system will actually take. How long will it be until patients actually stand a chance of getting an appointment.
Visited March 2024
Review titled Regis Medical Centre
Replied on 11 March 2024
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. We are hoping to release information about the changes we are making to improve patient access to our services in the next few weeks and thank you for your patience and co-operation whilst we finalise these details. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Anima not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
W/c Monday 11th March 2024 l tried several times to book a non urgent appointment with a doctor for either a face to face or telephone consultation. As instructed, l tried every time to log on at precisely 08.00. Each time I was informed that the system was full therefore try again tomorrow at 08.00. My need to speak to a doctor got progressively worse over the following weekend to the point that it had become more urgent. Through the grapevine, I heard that there was a back door route to booking appointments by being outside the health centre when it opens at 08.00. Therefore on Tuesday 19th March l stood outside (in the rain l may add) and was 4th in the queue. Gates opened on time at 08.00, the 4 in front of me were processed by 08.20 for me to then hear the receptionist shout that all appointments have been filled for the day so try again tomorrow. I asked what my options were for today - “Ring 111 or attend a walk in centre at either Russell’s Hall or Sandwell Hospitals”. I went back to the car and phoned 111. I gave up after being on hold for 25 mins. I capitulated and went to Russell’s Hall walk in centre which I won’t elaborate on within this review.
Visited March 2024
Review titled Regis Medical Centre
Replied on 23 March 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are fully aware of the problems our patients are facing and have been working hard over recent months to look at how we can improve access to our services. We are confident that the changes we are planning will benefit our patients and hope to be able to share this information with you in the next few weeks. We appreciate your patience and co-operation whilst we finalise the details. Amanda Shaw, Business & Governance Manager, Your Health Partnership
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Review titled Appointment system isn't working for patients
Rated 1 star out of 5
by Diane - Posted on 06 March 2024
The surgery operates an online only appointment system that cannot be accessed until 8:00am. However, at exactly 8:00am, on selecting submit new request, it says this surgery is at full capacity and no appointments available. It will probably be the same tomorrow. If lucky enough to get an appointment it seems they are done by phone and if told to make follow up within a time scale it is almost impossible. The service has been woefully inadequate for some time and GP Anima is the worst thing ever.
Visited March 2024
Review titled Regis Medical Centre
Replied on 11 March 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks the changes we are making which we are confident will improve patient experience. Thank you for your patience while this big piece of work is completed. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I want to book an appointment for the next couple of weeks. Went into the surgery not able to do had to use on line service. Tried today at 4 minutes past 8 everything gone. Am going to register with a surgery I can get an appointment at. Sad as I have been with this surgery for 62 years but the service does not work for patients where you cannot seem to speak to a person. The surgery I plan to go to is a much smaller practice and you can speak to the receptionist.
Visited February 2024
Review titled Regis Medical Centre
Replied on 21 February 2024
Thank you for taking the time to leave your feedback. We would like to apologise for your negative experience and hope you are assured that we are trying to improve patients’ experience of contacting the practice but that demand on all NHS providers nationally continues to put enormous pressure on all services and, like all GP surgeries across the country, there are going to be times when we have reached capacity and have to signpost to other healthcare providers including NHS111, Urgent Care Centres etc. We are currently undertaking a large piece of work around how we can improve our access and appreciate patients bearing with us while we try to work through the challenges we have and hopefully once this work has been completed, both our patients and staff will benefit from any changes that can be made as a result of this. Amanda Shaw, Business & Governance Manager, Your Health Partnership.
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Review titled Sadly poor experience of trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Have been trying for a few weeks to get an appointment. i work full time from 7.15am and my first break is at 2 so no chance of getting an appointment - off work for a holiday week and i've spent all holiday trying to get an appointment. 3 days trying online I get a message to say I need a face to face. I'm still waiting on day 4 so I ring and wait in a queue to be told they are trying to find a doctor that can see me, they don't know when it will be. I feel sorry for the staff working this system but where are the doctors if they're not at a GP surgery? So poor and not good for anyones mental health or physical health. We have to do better for people, please.
Visited February 2024
Review titled Regis Medical Centre
Replied on 21 February 2024
Thank you for taking the time to leave your feedback. Unfortunately you have not given us your details so are unable to respond directly to your concerns. However, we would like to apologise for your negative experience and hope you are assured that we are trying to improve patients’ experience of contacting the practice but that demand on all NHS providers nationally continues to put enormous pressure on all services and, like all GP surgeries across the country, there are going to be times when we have reached capacity and have to signpost to other healthcare providers including NHS111, Urgent Care Centres etc. We are currently undertaking a large piece of work to assess how we can improve our access and appreciate your bearing with us while we try to work through the challenges we have and hopefully once this work has been completed, both our patients and staff will benefit from any changes that can be made as a result of this. Amanda Shaw, Business & Governance Manager, Your Health Partnership.
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Review titled Dr call back
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
I queued up outside at 7.30am on a monday and receptionist booked me a ring back by the Dr. On the thursday I still had no call so had to go in person after work and then had a ring back. I am now told this surgery is rated the worst in the area. I have made several complaints but nothing has been done. I work full time and pay my taxes yet this is the service we must receive.
Visited February 2024
Review titled Regis Medical Centre
Replied on 26 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are aware of the challenges our patients experience and these challenges are long standing and are reflected nationally. The number of people who need our help has increased significantly over the last 3 years and the demand for GP appointments has been rising for some time as our population ages, more people survive for longer with medical conditions and the health inequality gap has risen especially in boroughs like Sandwell. In addition, waiting times for hospital out-patient appointments, investigations and treatment have risen and all of these factors have further driven the need for care from general practice which in turn makes waiting times on the telephone to speak to us longer and means the appointments we have been able to offer have been quickly filled. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Unfortunately, as you have not left your details, I am unable to respond to you directly and investigate why you did not receive the call back - I would be happy to look into this further for you if you can provide your details. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Call centre and anima is atrocious
Rated 1 star out of 5
by Emma - Posted on 01 February 2024
Medication discrepancy yet can’t get it sorted spoke to receptionist at surgery to be told I have to go through anima for 2 months after trying and unable to get on due to all slots going by 8:02 so call them after being on hold for over an hour to be told they can’t do anything as they are not clinicians and that I would have to call back at 8 in the morning, I didn’t expect much but hoped they could make a note and get a doctor to look at it when they could no that would be asking way too much it’s such a shame as this used to be a great surgery but as soon as it merged it’s all gone down hill and can’t even change surgery’s due to all local ones being in same yhp think the name is definitely wrong it’s not your health partnership more like let’s forget about you health, no follow ups, no confirmation of referrals and call centre staff that don’t understand patient service or frustrations!
Visited February 2024
Review titled Regis Medical Centre
Replied on 06 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Governance Manager, Your Health Partnership
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Review titled Bad experience
Rated 1 star out of 5
by Maika - Posted on 01 February 2024
I called many times to speak to my GP. I tried it through the ridiculous "Anima" system, nothing. I called to speak to the reception because my condition was quite bad, my fiance died three weeks ago and I feel lost. I asked the reception for help and this lady told me to go to the hospital. I told him I don't have transportation and he answered me? How do you go shopping? And I answered that I was walking because my fiance died. This lady without compassion, rude...
Visited February 2024
Review titled Regis Medical Centre
Replied on 06 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our condolences on your recent sad loss and for any additional distress caused by any of our team. You have not shared your full details with us but we will certainly feedback the concerns you have raised to our frontline teams - we expect all staff to remain professional and empathetic at all times and apologise if this was not your experience. Kind regards Amanda Shaw, Governance Manager, Your Health Partnership.