Regent Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
My wife seen a doctor who said she needed to have a blood test and then complete a 2 week blood pressure monitor. She has had the blood test and Will start the blood pressure monitoring, but cannot get a appointment to the doctor for follow-up. Do the doctors not know that the reception will not allow you to make these appointments. The doctors and reception need to get their act together. Also her medication is on repeat but keeps saying they are under review so she will have to ring the reception to get them released. Why? She actually asked the reception to do this when she was in seeing the nurse, but they didn't do it. It seems that this practice is run for the benefit of the reception, not the patient. Everything is done to try to make it difficult for the patient.
Visited March 2024
Regent Medical Centre has not yet replied.
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Review titled Awful service lack of caring and urgency
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
For three weeks, I've struggled to book a follow-up appointment after a medical referral from Freeman Hospital. The merger with Broadway seems to have led to a decline in care. Despite explaining my inability to use the phone between 8 am and 5 pm, reception offered little help. Their solution was to call at 8 am or use an e-service from 9 am to 11 am, which is inadequate. This lack of empathy and assistance is unacceptable. I advise against seeking appointments here. This experience highlights systemic issues in healthcare, where bureaucracy often impedes patient care.
Visited February 2024
Regent Medical Centre has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by T Winter - Posted on 22 December 2023
Absolutely useless. Tried to make an appointment to see the doctor today to be told there are no appointments available for January 2924. Asked to ring back on 27th Dec in the hope that one will become available. They cannot deal with the patients they have yet they have a notice up asking for new patients. I have been with this practice since 1976, it has been getting worse over time, now it is so bad I will be changing Doctors.
Visited December 2023
Regent Medical Centre has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
Called at 8am, waited over 45 mins to be told there was no appointments. Called to ask about information related to a up coming operation, was told to call the hospital for further information, when I asked if they could give me the number, was told to just Google it. Am off to A&E instead as its would be quicker to get seen.
Visited June 2023
Regent Medical Centre has not yet replied.
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Review titled Appointment system is horrendous
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The appointment system is horrendous! Surely the previous (pre-covid) system worked and was beneficial to everyone. You could book and appointment for a few days time and see a doctor. Everyone ringing at 8am is stupidity and no one is happy about it. Doctors are just being lazy, everyone else is back to normal working hours, why can't they?
Visited May 2023
Regent Medical Centre has not yet replied.
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Review titled The new appointment system will endanger lives
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I work 7-5 Mon-Fri so I need to be able to pre-book an appointment and cannot wait the 3-4 weeks for these appointments. People just give up trying, I have been very worried about a condition now for 4 weeks, but it just seems like too much of a hassle to go through the rigmarole of the new appointment system. I finally got worried enough to ring. On and off it took my 2.5hrs to get though to the surgery whilst I was at work to be told there was no appointments for a month unless I rang on the day, I explained my work situation and was told this is the future and they won't be going back to the old (working) system. I'm really at a loss to see how this new system benefits anyone?
Visited May 2023
Regent Medical Centre has not yet replied.
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Review titled Telephone system awful
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2023
When you ring, there is automatic message advising prescription accessibility and minor ailments to use 101/Pharmacy. Then if you require "same day GP appt", to stay on the line. With nothing mentioned for a "nurse" appointment or non urgent requirement. A very poor system. What about a press 1 or 2, so patients with urgent needs aren't competing with routine, but necessary visits.
Visited May 2023
Regent Medical Centre has not yet replied.
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Review titled Very friendly receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I have been registered with Regent Medical Centre for a long time and have always had a pleasant experience. One of the receptionist's in particular (Victoria) is fairly new to the practice but seems to have a lot of experience. She is very friendly, caring, always smiling and willing to go the extra mile. Overall she is an incredible asset to the team. I have always found the GP's and nurses to be very friendly too.
Visited April 2023
Regent Medical Centre has not yet replied.
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Review titled .no appointments available...has really changed
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
I used to really rate this practice but it's dreadful. I ring for an appointment you ring and ring from 8am then when you finally get through twenty minutes later every appointment is gone. I rang today at 2pm. It took twenty minutes for someone to answer it's 9 march and earliest she can offer me is 28march. It's absolutely ridiculous that they're still trying to get new patients they can't cope with the ones they have. I'm really ill I need to see a doctor. The receptionists don't care either.
Visited March 2023
Regent Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
Despite being a very busy surgery I always find the Reception staff polite, welcoming and helpful. Phone calls are answered promptly and there is often a choice of telephone or face to face appointments. The GPs are kind and compassionate. I feel supported and that my concerns are listened to and understood. The surgery is undergoing changes as it merges with other local practices but I’m confident it will continue to be a professional, forward thinking practice.
Visited February 2023
Regent Medical Centre has not yet replied.