Redlands Primary Care - Ratings and reviews
Reviews
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Review titled Going the extra distance for patients.
Rated 4 stars out of 5
by Lynne - Posted on 03 April 2024
Requested a prescription without wishing to waste the time of a doctor, as consultant had informally advised on a condition whilst assessing another issue. Lady on pharmacy team got back to me promptly, with recommendations. I'd heard of a stronger option but was told it wasn't readily available. Pharmacy lady went out of her way to source it and find a pharmacy able to supply, very promptly indeed. This is not the first time staff have gone the extra distance to obtain the best outcome. A very helpful receptionist fitted me at short notice last year with an excellent doctor, who kindly listened to my brief, Googled amateur self-diagnosis, examined my eye, graciously confirmed the diagnosis (also giving a helpful early heads up on the other eye) and issued the necessary referral for treatment, which I was surprised and lucky to also receive quite quickly. In both cases (and others in the past) it's felt like a collaborative partnership; prompt attention, listened to, position considered, questions answered then given comprehensive, yet personally directed, advice to achieve the best outcome. All in the space of a few minutes. The level of professional expertise I've experienced here matches my experiences at the previous practice, before the merger, and I'd say inspires similar levels of confidence, despite the growing challenges for today's NHS service providers. Thank you, all.
Visited March 2024
Redlands Primary Care has not yet replied.
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Review titled Excellent team work
Rated 5 stars out of 5
by Jan - Posted on 08 April 2024
I went to the surgery back in February, very ill , asked if there was an appointment with the ladies in reception, they could see how I was and said to wait whilst they sort something, saw one lady first and then the doctor that afternoon, on reception they know immediately my problem and acted so quickly but calmly …… I have now seen the doctor a couple of times , also seen one of the reception ladies only this week . So professional in how they were with me and I am truly grateful for them , and I personally can recommend Redlands whole team , careing and friendly ….. Thank you Redlands
Visited February 2024
Review titled Redlands Primary Care
Replied on 09 April 2024
Dear Jan, Thank you for taking the time to leave such a wonderful review. I will pass on your kind words to our teams. Kind Regards, Sue Turner Operations Manager
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Review titled 5 weeks for an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
Since the 2 practices have moved together it is almost impossible to get an appointment. I have to wait 5 weeks to see a Dr, I am in pain and my condition is impacting my daily life. Spoke to reception and told they have no appointments. This is ridiculous
Visited January 2024
Review titled Redlands Primary Care
Replied on 29 January 2024
Thank you for your feedback, I am sorry that you were disappointed with the service that you received. Please email Redlands.enquiries@nhs.net and I will look into this for you. Kind regards, Redlands Complaints Manager
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Review titled A* receptionists
Rated 5 stars out of 5
by Joanne P - Posted on 30 January 2024
I used the call back service to book an appointment , which worked fantastically well. The lady who contacted me was very patient, reassuring and made me feel at ease when I was in a highly anxious state. She made me feel heard , which I greatly appreciated and helped to get me booked in with the best clinician for my issues. I appreciated her professional, friendly manner more than can be put into words.
Visited January 2024
Review titled Redlands Primary Care
Replied on 31 January 2024
Dear Joanne, Thank you for taking the time to leave such a lovely review, it is very much appreciated. I have passed on your kind words to the lady you spoke to. Kind Regards, Sue Turner Operations Manager, Redlands Primary Care
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Review titled Brilliant customer service
Rated 5 stars out of 5
by Louise Ryder - Posted on 04 October 2023
Have always struggled with getting through to book a GP appointment around my working day, I emailed in and the manager was very accommodating with arranging an appointment around my busy work schedule. Brilliant customer service, very grateful.
Visited October 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Thank you for your kind review, which is very much appreciated. I am very pleased to hear of your experience. Kind Regards Patient Support Team
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Review titled Kind Caring Team
Rated 5 stars out of 5
by Vivien - Posted on 25 September 2023
I have received excellent care from the team at Redlands, especially recently when I started to become seriously unwell. Helpful receptionists who are doing their best despite demand being high, and knowledgeable, caring doctors, nurses and paramedics. I am very grateful to this practice for everything they do, thank you.
Visited September 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear Vivien, Thank you for such a wonderful review, It is very much appreciated I will pass your feedback to the team. Kind Regards, Sue Turner Operations Manager
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Review titled Disinterested GP
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Seen by GP ( not my own GP) for a last minute appointment for a prostate examination as requested by my GP.Apology given for the 45 minute wait!!.GP not sure of why I was there,so I gave a short summary of the reason.Are there not medical notes to read?Doctor appeared tired and stressed and not really interested in listening to what I had to say.Examination performed with nil issues.Tried to discuss treatment options,but was told that would have to wait for my own GP to make a decision.I just got the feeling that I was being a nuisance and the Doctor wanted to get rid of me as soon as possible.Face to face appointments with GP’s at Redlands are like gold dust and as a result you want to make the most of a face to face appointment.
Visited September 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback, I am sorry that you were disappointed with the service that you received. Please email Redlands.enquiries@nhs.net if you wish to discuss further. Kind regards Sue Turner Complaints Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Myself and my wife are both ill with virtually identical symptoms. I rang the surgery at 08:30 today and the phone was answered within 2 minutes. We were offered a joint appointment at 9:00 today. The paramedic that saw us at 09:10 was extremely caring, asking lots of questions and doing a few tests. We didn't feel rushed at all. Prescriptions were available at the Pharmacy shortly afterwards. We were extremely satisfied with the service that we received.
Visited August 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patients, Thank you very much for your kind review, it is very much appreciated. I am very pleased that we were able to help you both. Kind Regards, Sue Turner Operations Manager
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Review titled Not providing any GP services for an entire week
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I called last week only to be met with an automatic message to say that they can only deal with emergencies last week and that patients shouldn't call for any other reason. Emergency care is not the same as GP care. If this GP surgery can't provide a basic level of care to it's patients it should not be operating at all. Ever since the GP partners stepped down this practice has been circling the drain.
Visited August 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback. I am very sorry to hear of your dissatisfaction with our practice. Please accept our apologies for not replying sooner to your review. If you wish to discuss this further please email redlands.enquiries@nhs.net Kind Regards Sue Turner Operations and Complaints Manager
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 09 December 2022
Arrived for an emergency child appointment. After waiting for 35 minutes, I asked the receptionist how long it will be to be told...how long is a piece of string. Awful response. I myself am a nurse, and would be appalled if my staff spoke to anyone like that. Waited a total of 65 minutes
Visited December 2022
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our surgery. Please accept our apologies for not replying sooner to your review. If you wish to discuss this further please email redlands.enquiries@nhs.net Kind Regards Sue Turner Operations and Complaints Manager