Red House Surgery
96 Chesterton Road, Cambridge, Cambridgeshire, CB4 1ERContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Red House Surgery.
Reviews
-
Review titled Great experience with this surgery
Rated 5 stars out of 5
by Kay - Posted on 04 December 2023
I've always had a great experience with the nurses, doctors and midwife at this surgery. I use the online query/booking system and have been contacted quickly to discuss the issue or offered an appointment if needed - they've been especially great for my 2 young children and really make me feel at ease.
Visited August 2023
Review titled Red House Surgery
Replied on 18 December 2023
Dear Kay Thank you for your feedback, it is greatly appreciated. I am pleased to hear you had a positive experience with our online booking system. This is the standard of care we aim to achieve for all our patients. We will make sure to pass this positive feedback to the staff at the surgery. Many thanks Dorcas O Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Patricia Irving - Posted on 28 July 2023
Very good doctors and staff. It is essential to be able to understand how the website works. (It is excellent once you have used it a couple of times). Not easy to begin with. The doctors are very professional and listen to my concerns. I have been increasingly impressed and grateful for their attention. Appointments online are easily accessible provided that you remember to ring early. The reception staff ring back to problems set out on the online form. The staff phone or message back (choice of contact is left to the patient) they often give an appointment on the day of emailing if appropriate. This is now a superb practice!
Visited July 2023
Review titled Red House Surgery
Replied on 31 July 2023
Thank you so much for taking the time to give us your very encouraging feedback. It is good to know that you are happy with both the practicalities of using the online form, and the response you received from doctors and receptionists. This is the standard of care we aim to achieve for everyone. Thank you. Hilary, Quality Assurance Manager
-
Review titled Terrible Patient/Practice Communication
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I have been trying to get an appointment with a doctor for 8 months now for a referral but due to the online appointment process I either have been told it was at capacity for the day or that the system was undergoing maintenance and any time I ring up all I get is book before 10 otherwise it will be full. I struggle waking up in the mornings and have tried time and time again to the point where I sometimes did get an appointment just for the doctor to say they have no evidence or things sent sent through saying that I should have this referral. They don’t investigate or try to see if I need the referral but just dismiss me as if I’m not doing what is necessary to get a referral. For a practice that also is linked with a University for students in difficult situations, this is very disappointing and discouraging and as a student myself it makes me feel as if I’m the problem and I am imagining my symptoms and that I’m just not bad enough for even to be considered for a referral. I wish that more time and care was given to the patients especially when trying to just basically communicate with what information the practice does and doesn’t have. Instead of waiting months for an appointment with a doctor who has no idea what’s going on or any information on what’s happening. There needs to be an easier way to communicate other than just this basically useless online portal which leaves people not wanting to contact the GP until they are suffering so much they have no choice but to sit and wait by the phone for a slim chance at a vacancy just to be told you are imagining things.
Visited May 2023
Review titled Red House Surgery
Replied on 09 June 2023
Dear Patient, Thank you for your feedback and I am very sorry to hear that you have had such a poor experience with our online contact form, and difficulty getting an appointment with a doctor to discuss your concerns. I would really like to be able to investigate what has happened in your situation, and ensure that you receive appropriate treatment, and a referral if necessary. Please email me at cpicb.redhousesurgery@nhs.net and mark the email FAO Hilary Allen.