Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Super amazing receptionist
Rated 5 stars out of 5
by Wendy Doyle - Posted on 23 May 2025
I would like to congratulate the receptionist who helped me out with my call today . She went above above and beyond so we could reach a solution. Kind and very understanding amazing lady more of these hard working people please
Visited May 2025
Reach Healthcare has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2025
Not usually to have a problem with Reach Healthcare but having had problems using the NHS app I deleted it. Tried again via help from receptionist and found that I had an appointment with Medway maritime. I am annoyed that I may have missed this not having used the app. Not everyone has access to online. Surely a follow up letter should have been received. Message was dated 2 May 2025
Visited May 2025
Reach Healthcare has not yet replied.
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Review titled Nurse km
Rated 5 stars out of 5
by Emma - Posted on 11 April 2025
I've just had my smear test done by the lovely Nurse km who explained the how process, start to finish made me feel super comfortable. Her lovely personality was very welcoming. Please pass on the credit. As credit is due to this lady.
Visited April 2025
Reach Healthcare has not yet replied.
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Review titled Tracey Railside Surgery Gillingham
Rated 3 stars out of 5
by Deborah Claire Canty - Posted on 10 April 2025
I have had lots of problems with my health over the years mainly because I suffer with cronic pain which is one of the problems I have to live with because of neurofibromatosis, a condition I was born with. Since August 2020 when I had double pneumonia and 3 embolisms on my lung. Since then my health has gone downhill and I've started to have falls, some so bad I've been hospitalised. Since 6th April 2024 - April 2025 I have spent best part of that year in hospital. Now my mèds are all messed up and I can't reorder because I haven't ordered in several months, even when I try to explain I was in hospital from 27th December to 28th February 2025. T I'm not allowed to use the ladies name but I hope from my name and the date of my call will let you know who I think should be thanked and i want yo personally thank her as she is the only person I have asked for help and she didn't say you will have to call in at 8am. I just wanted to say a big thank you to her. It doesn't cost anything to be nice. I am really struggling trying to keep positive, I don't see or speak to people from one day to the next. So speaking to her this afternoon, (10/04/25) someone who cares and wanted to help me, made a big difference to my day. Please pass on my thanks to her. Ì'm sad, lonely and housebound so when I spoke with this person this evening and she couldn't do enough to help me . She took her time to she was extremely helpful and professional
Visited April 2025
Reach Healthcare has not yet replied.
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Review titled Zero appointments
Rated 1 star out of 5
by David Rose - Posted on 25 April 2025
Logged on a 7:59, says it opens at 8:00. Refreshed at 8:00, closed because no appointments. 5 days in a row same thing. My daughter has had a cough for 3 weeks and my wife needs a smear test and it's literally impossible to get an appointment. The practice is completely incapable of even remotely servicing routine appointments, let alone real issues. The NHS are constantly trying to get people to go for checkups but there is no way to book them. I can only assume the current plan is to wait for everyone to get fed up and go private.
Visited April 2025
Reach Healthcare has not yet replied.
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Review titled Reliable
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2025
Do you know, for all the uncomplimentary messages, I cannot fault both Walderslade and Lordswood surgeries - they always give attentive and reassuring care. That is everyone, nurses, reception and GPs I wish I could name them. Especially when I had mental problem - was seen the same day for which I am grateful Heartfelt thanks
Visited April 2025
Reach Healthcare has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Donna Wood - Posted on 14 February 2025
Tried to make a request via Anima at 8.02am to be told I can't as no appointments left for today (I don't need an appointment today, just need to make a request to see/speak to a doctor) - next availablity Monday at 8am.
Visited February 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Donna, Thank you for your feedback. We’re sorry to hear about the difficulty you had when trying to make a request through Anima. We understand how frustrating this can be, especially when you don’t need an appointment for the same day. We are continuously reviewing our processes and have added an option for patients to be able to submit requests for non-urgent issues. This will vary depending on capacity but please do try to gain access again after the morning rush. You can also call us on 01634 687200 and a member of the team may be able to submit a request on your behalf depending on appointment availability. Please do not hesitate to contact us if you have any further questions or concerns. Many thanks, Reach Healthcare Management Team
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Review titled Helpful nurse
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
I have had 2 phone conversations with the nurse following blood test results and she was helpful and understanding. She also sent me links for things that she felt may help me and from our chats has made me feel and act much more positive. I have also had conversations with the receptionists and can only say they are polite and cheery which I am sure cannot be easy
Visited February 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear patient, Thank you for your kind feedback. We're glad to hear the nurse was helpful and that the resources she provided have made a positive impact on you. It's also great to know you had a pleasant experience with our reception team. We’ll be sure to pass your comments on to both the nurse and reception staff. Thanks again for sharing your experience. Many thanks, Reach Healthcare Management Team.
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Review titled Terrible Practice
by Anonymous - Posted on 07 January 2025
Good luck being able to get through to the receptionist, let alone booking an appointment. And don’t get me started on this new ‘Anima’ service which is meant to relieve the phone lines. I was ready at 7:59am to make an econsult at 8am. As soon as it turned 8:00, they just closed the service and said ‘no appointments available for today’. I’ve been sat on the phone since 8:01 now, and I know I won’t get an appointment. This practice continues to constantly put the already strained Medway Hospital under more pressure, as I have absolutely no option now but to take myself to A&E just for some antibiotics for a chest infection. The practice should be ashamed, and I will be leaving them now, after being with them for over 20 years no less.
Visited January 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Patient, Thank you for your feedback. We are truly sorry to hear about your frustration with both our phone service and the Anima triage tool. We understand how difficult it can be when trying to access timely care, and we apologise for the experience you've described. We take your concerns seriously and will look into how we can improve both the availability of appointments and the reliability of the Anima system. We recognise the pressure on our local healthcare services, and it’s never our intention to add to that. As you have left your review anonymously, we are unable to look into this matter further or contact you directly. However, if you would like to discuss this issue in more detail please feel free to contact us at kmicb.feedback.reachhealthcare@nhs.net. Many thanks, Reach Healthcare Management Team
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Review titled Horrendous
Rated 1 star out of 5
by Michelle O'Brien - Posted on 20 January 2025
Service is horrendous. However the receptionist I spoke to today was very helpful, listened and understood my concerns
Visited January 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Michelle, Thank you for your feedback. We apologise for your frustration with our service and appreciate you sharing your concerns. We're glad to hear that the receptionist was able to listen and help. We’re committed to improving the service we provide and will consider your feedback to prevent future issues. If you need further assistance, please don’t hesitate to contact us. Many thanks, Reach Healthcare Management Team.