Ravenswood Medical Practice - Ratings and reviews
Reviews
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Review titled Very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
I moved to this practice 3 months ago.On every contact whether it be reception or GP,I have found it to be helpful and positive.I saw a GP today who was so helpful, patient and very thorough,putting my worries at ease.
Visited March 2024
Ravenswood Medical Practice has not yet replied.
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Review titled No help
Rated 3 stars out of 5
by Mick Chilcott - Posted on 21 January 2024
I went to Ravenswood Surgery to ask about getting my whole Health records & was told to use the NHS app well on the NHS app it tells me to ask at the Surgery what a fantastic service !!!
Visited January 2024
Ravenswood Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julie Scott - Posted on 28 July 2023
Fantastic practice who I've been with for 19 years. The doctors and nurses are all brilliant. The receptionists are always so helpful and very well trained. I literally couldn't fault them and am quite shocked reading the negative feedback. They are literally the best doctors practice I have ever been to. I phoned a few days ago and was given an appointment on that day. Whenever I request my repeat prescription it is always dealt with efficiently.
Visited July 2023
Ravenswood Medical Practice has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Kirsty - Posted on 03 July 2023
I’ve been attending Ravenswood for about 2 years and can safely say it’s the best practice I’ve been to. Doctors and Nurses have been so helpful and truly listen to patients. Reception staff have always been incredibly friendly.
Visited June 2023
Ravenswood Medical Practice has not yet replied.
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Claire - Posted on 12 April 2023
I see many people complaining on here but my personal experience of this practice has been exceptional. Receptionists have always been polite, helpful and friendly and I speak to them in the same manner. I also use the online booking tool for appointments and never have a problem getting to see a clinician or GP. I agree that the initial telephone introduction is a little long winded but accept that the information provided at this stage of the call is needed. It only takes a short amount of time out of my day but must save the surgery plenty of unnecessary calls which in turn allows my call to be answered quicker. If this system was not in place imagine how frustrating it would be if the line was constantly engaged when you called. All in all I have found the GP's to be professional, polite, efficient and very helpful. I highly rate this surgery, I have a lovely GP and cannot fault the attentiveness of all who work here. I think it is also important to remember, these people are only doing their job, and the NHS is massively overstretched. I find it disturbing that our frontline services need to implement a zero-tolerance policy and this goes to show what our services are up against when dealing with the general public, so be kind when needing help, and try to put yourself in their shoes.
Visited February 2023
Review titled Ravenswood Medical Practice
Replied on 13 April 2023
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and it is lovely for the practice to read your kind comments. Many thanks, Ravenswood Medical Practice.
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Review titled Dreadful telephone service
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Rang 5pm, was no. 9 in queue.After waiting 28 mins told I was now no. 1 line ringing for a further 9mins.then answered by person who spoke drearily & didn’t seem to have the faintest idea why I was calling! Can’t someone do anything about the telephone answering system?? There are a couple of knowledgeable girls there but it seems more who have a lower grasp of the correct way of answering a telephone intelligently.Almost every person I’ve spoken to about this surgery hasn’t a good word to say about it.And as for actually seeing a doctor face to face, forget it. A disgrace to the NHS.
Visited November 2022
Review titled Ravenswood Medical Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and we are sorry to read you have had a bad experience; we are always striving to improve our service. If you would like us to look into this matter further, please feel free to follow our complaints procedure, which can be found on the practice website. Thank you, Ravenswood Medical Practice
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Review titled Serious failings
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
I’m surprised to read the Cqg rate this as a good surgery, the reviews below suggest otherwise. I was asked to call the doctors today by NHS 111 and request an urgent appointment. After 45mins in a queue I reached a rude receptionist who when I explained sighed (seems to be a common comment in reviews) and proceeded to talk over me . I had to ask her to stop interrupting and let me finish at which point she told me if I said that again I’d be removed from the surgery. I was very calm and polite but the receptionist wasn’t and was threatening. Have just had call back from doctor who apologised that their reception staff ‘need some training’ but judging by complaints this is an ongoing issue that isn’t being addressed.
Visited October 2022
Review titled Ravenswood Medical Practice
Replied on 18 October 2022
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and we are sorry to read you have had a bad experience; we are always striving to improve our service. If you would like us to look into this matter further, please feel free to follow our complaints procedure, which can be found on the practice website. Thank you, Ravenswood Medical Practice
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Review titled Awful reception
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Over an hour spent on hold today over two phone calls. This morning 45 minutes to be told to call back after 2pm, another 25 minutes on hold this afternoon to have a receptionist sigh heavily, talk over me and tell me to call back in the morning. When she finally stopped talking over me and listened she passed me to the correct person but was then told I had been given wrong information and had to call back again at 8am the next day. I understand the NHS are overstretched but there is no excuse for this bad level of service from receptionists.
Visited October 2022
Review titled Ravenswood Medical Practice
Replied on 18 October 2022
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and we are sorry to read you have had a bad experience; we are always striving to improve our service. If you would like us to look into this matter further, please feel free to follow our complaints procedure, which can be found on the practice website. Thank you, Ravenswood Medical Practice
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Review titled Poor Reception Staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2022
Reception staff are rude and unhelpful. The system of calling at 8am does not help anyone who works or has children. Waited over an hour to get through to a receptionist. This was after the phone line cut me of probably about 5 times before I actually was put in the queue. I had tried to call previous this and just get all lines are busy try later. But if you work when is later? I was then told that there doctors lists were now closed and have no one to help me? No signposting as what I could do to get the help, no indication of an alternative. I had to make a fuss, only to be told we have another emergency list I can put you. This actually made me tearful on the phone, having had to be late to work to wait on hold to speak to someone to be told that I cannot. The lady on the phone just kept repeating the same information again and again and made me feel like I was stupid. She didn't actually want to listen to what I was saying. When you do eventually see someone (never a doctor) they are amazing and lovely, and generally cannot do more to help. It seems the gatekeepers and the administrative system they have set up is appalling.
Visited October 2022
Review titled Ravenswood Medical Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and we are sorry to read you have had a bad experience; we are always striving to improve our service. If you would like us to look into this matter further, please feel free to follow our complaints procedure, which can be found on the practice website. Thank you, Ravenswood Medical Practice
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Review titled Can never see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
The phone system is absolutely awful, it keeps hanging up on you while you are in a queue. If you ever get to speak to a receptionist you will likely not be able to see a doctor as the spots are all taken within 30-45 minutes. Worst surgery I have ever been with.
Visited September 2022
Review titled Ravenswood Medical Practice
Replied on 18 October 2022
Thank you for taking the time to leave us a review of your experience at Ravenswood Medical Practice. We value all feedback and we are sorry to read you have had a bad experience; we are always striving to improve our service. If you would like us to look into this matter further, please feel free to follow our complaints procedure, which can be found on the practice website. Thank you, Ravenswood Medical Practice