Radbrook Green Surgery - Ratings and reviews
Reviews
-
Review titled Poor and slow admin for BUPA referral
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2024
On 24.2.24 I requested a letter referring me to the Nuffield as I am 95 and my knee replacement has failed and am in pain from the failed knee. The letter was ready on 15.3.24 @16.30. I was told it had been e mailed to BUPA. My appointment was at The Nuffield on 19.3.24. The letter you e mailed took 3 weeks to be sent and was not received by BUPA. As a 95 year old retired doctor, I found your service to be stressful and not reliable, as I was v concerned about not having the admin in place prior to my appointment. I feel taking 3 weeks for a referral letter is far too long.
Visited March 2024
Review titled Radbrook Green Surgery
Replied on 08 April 2024
Dear anonymous, We as a practice are really disappointed and saddened to hear that you found our service stressful and not reliable. We are sorry that our service didn't meet your expectations, I really appreciate you taking the time to leave this review, if possible I would like to discuss with you so we can learn from your experience. Kind Regards Wendy Faulkner Practice Manager
-
Review titled Great help
Rated 4 stars out of 5
by Williams family - Posted on 11 April 2024
We can’t thank the doctor enough. She has advised and also keep us informed on a change of medication that will change our family’s wellbeing for the future. A change of a long term medication is very frightening and she has comforted and guided my family member through the process by making phone calls and sending text messages to help us through a confusing process. Thank you.
Visited March 2024
Review titled Radbrook Green Surgery
Replied on 11 April 2024
Good morning Williams family, Thank you so much for taking the time to leave a review, we are really pleased to hear that one of our clinicians was able to offer comfort and guidance to a member of your family. It is lovely to hear the positive impact this will have on your family long term. Wishing you well for the future. Kind Regards Wendy Faulkner
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
I am very impressed with how efficient this practice is. Having received a GP phone call at 9am, bloods and ECG carried out by 12pm and face to face GP appointment same day, followed by results via text by 8.30am the following day. Friendly and professional staff.
Visited January 2024
Review titled Radbrook Green Surgery
Replied on 05 February 2024
Dear Patient, Thank you for taking the time to send a review, your feedback is very much appreciated and it is wonderful to hear that you have rated our practice 5 stars. I will make sure that this review is cascaded to all involved. Thank you again. Kind Regards Wendy Faulkner (Practice Manager)
-
Review titled Great experience.
Rated 5 stars out of 5
by Paul Walker - Posted on 24 August 2023
I have recently moved to Shrewsbury from Telford, which has sadly merged several seperate once decent regional practices into one private enterprise named Teldoc. I won't go into the reviews reflecting user experience which can be found on the NHS website, but can assure people that the service provided by Radbrook Green in what is admittedly now a severely challenged Nhs in general in the uk outshines that of Teldoc in every domain. This review following around 5 very satisfyingly handled appointments. The appointment system is indeed as perfect as it can be given the current crisis within the NHS, the reception staff are excellent in terms of their politeness and triage and all the doctors and nursing staff I have dealt with so far have been extremely professional and helpful.
Visited August 2023
Review titled Radbrook Green Surgery
Replied on 29 August 2023
Dear Mr. Walker We really appreciate the time you have taken to write this review, our team are very proud to receive this and very much appreciate your comments. I will ensure that our team receive a copy. Thank you and best wishes Wendy Faulkner (Practice Manager)
-
Review titled Fast and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Called in yesterday to see if I could book an appointment. The wonderful receptionist got me a phone call first thing this morning after which I saw the clinician in person within two hours. Blood test taken and sent off: called back at 2pm with a scan booked at the hospital tomorrow afternoon. All this within 48 hours of walking in and all done with a smile! The NHS at its best.
Visited January 2023
Review titled Radbrook Green Surgery
Replied on 20 January 2023
Dear patient, Thank you so much for posting this lovely review. I will ensure all team members receive a copy. Many thanks Angela Treherne Practice Manager
-
Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
I needed advice and help with a minor complaint. Got a face-to-face appointment with a physician associate that same day and she was totally brilliant. Got me a consultant referral, a prescription and copious advice on how to deal with this. And with a smile and a reassuring manner which works wonders by itself. This GP practice is simply the best!
Visited December 2022
Review titled Radbrook Green Surgery
Replied on 22 December 2022
Dear Patient, Thank you so much for your wonderful review. We try so hard to ensure all our patients are happy. I will pass this to our Physicians Associate so she can include this in her personal development file. Many thanks Angela Treherne Practice Manager
-
Review titled Very impressed
Rated 5 stars out of 5
by Vanessa Newbrook - Posted on 19 May 2022
I rang for a telephone appointment, and the doctor asked me to go for a face to face appointment. This was only 2 days later. I was so impressed with the kindness and efficiency of the surgery. I had also phoned to see if I could have a shingles vaccination and I was given an appointment for 2 days later. This was all extremely efficient and all the staff were friendly. It takes a while before your call is answered, but if you phone around lunchtime, you get through quicker.
Visited May 2022
Review titled Radbrook Green Surgery
Replied on 06 December 2022
Hi Vanessa, Firstly please accept my apology for the delay in responding. The system normally alerts me to reviews that are left and I don't appear to have received anything on this occasion. Thank you so much for your lovely comments. It is always lovely to receive praise and I will pass this on to all of the team on your behalf. Best wishes Angela Practice Manager