Quayside Medical Practice - Ratings and reviews
Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I've tried unsuccessfully for 3 weeks now ringing every day at 9 am for an appointment to be told there are none left even though a doctor has asked me to make this appointment, I am always late getting my prescription because they overlook them and if I try to complain in a formal manner I'm told they will not accept it. It's a practice that has gone downhill massively in the last 5 yrs and has the worst reputation of all practices.
Visited July 2023
Review titled Quayside Medical Practice
Replied on 01 September 2023
Dear Sir/Madam, Hi I'm Vanessa the Practice Manager, I would like to investigate your concerns. I'm sorry to hear you have been unsuccessful after 3 weeks of trying to get an appointment. All our urgent on the day appointments get released at 8am on the phone and online. I do hope you were provided with the signposting information we tell all patients when we are unable to provide an appointment, these are services that provide evening & weekend appointments. Have you been seen now? Do you have online access? To investigate your prescription issues I would need more information, human errors can occur, I apologize if the high standard we expect hasn't been met. I'm surprised to hear that we don't accept formal complaints, that's simply not true. You can verbally give a complaint, use the complaints form on reception, request a call back from me, submit one through our website or email r.qayside@nhs.net. All avenues come to me to investigate. We use complaints to learn and improve our services for our patients. I would like to be given the opportunity to investigate, please can you contact me at the practice, Mon-Fri 08:00 - 18:30, 0161 357 1600 I look forward to hearing from you. Kind regards Vanessa Souza
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
Having had two lots of treatment for separate medical issues this year, one of which required a referral, on both occasions all aspects of the service from start to finish have been first class. From helpful and friendly receptionists to highly professional doctors. Thank you so much.
Visited March 2023
Quayside Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jo-anne Mellor - Posted on 31 May 2023
The doctor was very understanding and took his time to listen to me. He looked into my condition as it’s not a common condition. He arranged for me to have an emergency consultation with a specialist. He also arranged for me to get some help with the mental health issues that my condition is causing. He was very caring and always knew who I was when I saw him. I wasn’t treated like just another patient as part of his day. I can’t thank him enough.
Visited March 2023
Review titled Quayside Medical Practice
Replied on 01 September 2023
Hi Jo-Anne, Thank you for taking the time to write a review, its lovely to hear that our doctors are modelling what Quayside stands for. I will share your feedback with the team. Kindest Regards Vanessa Souza Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Terrible practice the passed couple of years struggle to get an agent on the phone and today when I finally got through I asked if there was a chance of getting to speak to a doctor as I’m having bowel issues and the agent isn’t a medically trained practitioner so I didn’t want to share this information with them. But as soon as I mentioned having a doctor call me the agent just said no sorry that would be a routine appointment you’ll have to call back on monday. So I have to call back now on Monday at 9 while working knowing I’m going to struggle to get through on the phone and probably told they’re all booked anyways. Staff need to have retraining on human interactions couldn’t ask for more awkward phones call too
Visited February 2023
Quayside Medical Practice has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by MISS A J TAYLOR - Posted on 06 February 2023
Every four weeks for the last two years I have attended this practice. Each appointment I have been treated in a professional, kind and friendly manner which has made my journey as pleasant as can be.
Visited February 2023
Review titled Quayside Medical Practice
Replied on 13 September 2023
Dear Miss Taylor, Thank you so much for your feedback, it always lovely to hear our patients experience us how we intend. I will bring this to our next practice meeting to share with the team. Thank you again. Vanessa Souza Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Rang up with in an hour of closing for my little boy, got an appointment straight away, was seen within 5 minutes. Doctor was lovely and checked my little boy well.
Visited January 2023
Quayside Medical Practice has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Colin Brookes - Posted on 23 January 2023
The practice has the patients welfare at heart. The doctors and staff I have had dealings with have been professional, friendly and efficient.
Visited January 2023
Review titled Quayside Medical Practice
Replied on 01 September 2023
Hi Colin, Thank you for taking the time to write such a lovely review. I will feedback to the team how you have experienced us here at Quayside. Kind regards Vanessa Souza
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Review titled noone wants to help
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Lucky enough to get through to this practice at 9am this morning, (usually im holding for at least 40 minutes after 10 minutes of trying to get past the engaged tone) the message came on to say there was no routine appointments left at 9am! When I got through I was told I dont meet the criteria for an emergency appointment. offered a possible antibiotic when noone has seen me and feel today how I always feel after ringing this practice, stressed!!!! There has to be a better way - or they just have too many patients to cope with. Its really not good enough!
Visited January 2023
Quayside Medical Practice has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
Just wanted to leave a positive review regarding this practice treatment of my elderly father. I have always been able to get an appointment on the day. The reception staff are extremely kind in finding suitable time slots. His GP has been so thorough in his approach to investigating the issues . The GP referred my father to same day emergency clinic . I expected a long wait. However the service was so efficient and effective. It gave his GP a swift greater understanding of my fathers issues and therefore informed his prescribing. I’ve heard lots of complaints about this practice. However I have dealt with them for some time now on behalf of my father and I have never once had cause to complain. Thank you Quayside.
Visited December 2022
Review titled Quayside Medical Practice
Replied on 31 May 2023
Thank you so much for your feedback. We work hard for our patients and its lovely to read such a positive experience. I will make sure the whole team knows. Kind regards Vanessa Souza
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Have been a with this practice for over 36years. It is very hard to get an appointment and I have been ringing every day sometimes over 50 tims between 9am -10am to try and get through. This practice has taken a nose dive when it comes to care and assistance.
Visited December 2022
Quayside Medical Practice has not yet replied.