Quakers Lane Surgery
Quakers Lane, Richmond, North Yorkshire, DL10 4BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood
Rated 1 star out of 5
by Blood - Posted on 09 July 2024
I need my bloods testing ,I had an appointment approx 5/6 weeks ago,I sat in the surgery waiting 20+minutes due to back problems I can not get comfortable and I have difficulty walking,If the can't keep to appointment times,why give them it wasn't as if I was taking up a doctor's time,I have had my bloods taken at home so I asked for this just to be told so you don't want an appointment she'll tell the doctor,to many receptionist think they are medically trained.
Visited July 2024
Quakers Lane Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by PNG - Posted on 03 July 2024
I was seen recently at the practice, and referred for a non-urgent ultrasound scan. This was performed within 2 weeks, and the GP e-mailed me with the result later on the day of the scan. I was then seen by promptly by a surgeon and offered a date for an operation a few weeks later. All in all, an amazing service from Quakers Lane Surgery and the NHS. (The pharmacy staff also deserves a mention for their ability to sort problems and queries quickly and efficiently. What a great team!).
Visited July 2024
Quakers Lane Surgery has not yet replied.
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Review titled Friendly,kind and knowledgeable
Rated 5 stars out of 5
by Mr A J Bennett - Posted on 23 June 2024
The doctors and their staff offer one of the best GP surgeries I have seen. Only last week the appointment; maybe a little delayed, was unhurried and personal.From the doctor receiving my wife, in the waiting room to farewell wishes for a speedy recovery - excellent. ajb. 23/06/2023
Visited June 2024
Quakers Lane Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
I recently contacted the surgery for help with an urgent matter. The Practice Manager and reception staff treated my query seriously, with respect and helped immensely, which led to a very positive outcome. I can’t thank them enough for all their help.
Visited May 2024
Quakers Lane Surgery has not yet replied.
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Review titled Lacking Care, Consideration, Empathy or Service
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I have been a patient at the surgery for a number of years, as it is unfortunately, one of the few within reasonable driving distance of my home. The service I have received over this time has been consistently below expectation and disappointing at best. This review is sadly not based on the performance of the medical staff, nurses or doctors at this practise, but with the reception and administration staff, who are rude, abrasive and confrontational. They are not helpful, considerate or even polite and it makes dealing with this surgery extremely unpleasant. They ask for the patients to treat them with respect, and you would expect this to go both ways, but sadly it doesn't. I am often left feeling frustrated when forced to communicate with the reception staff and they very rarely offer any assistance to problems or queries. A patient, contacting the surgery for a medical complaint is reaching out for help. The attitude that the reception staff have, leaves a patient feeling helpless and humiliated in general. They do not represent the surgery well and I will be looking to move to somewhere that can offer a friendlier and more helpful approach. I would not recommend this surgery to others.
Visited June 2023
Quakers Lane Surgery has not yet replied.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Richard D - Posted on 23 December 2022
We were in Richmond for Christmas, from Brighton. My daughter developed a suspected ear infection and they happily registered us, consulted, and saw us the same day, three days before Xmas. Got antibiotics for a confirmed ear infection. Thank you, all at Quakers Lane Surgery.
Visited December 2022
Review titled Quakers Lane Surgery
Replied on 16 January 2023
Dear Patient Many thanks for taking the time to give feedback on our service. I am glad we were able to help and that your daughter was treated accordingly. Many thanks, Fiona Soulsby Practice Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Judi Barham - Posted on 03 November 2022
My first visit to this practice, registration and booking appointment easy and seamless. Appointment with nurse, who was both friendly and professional, she explained what she was doing and why throughout, the appointment did not feel rushed and I even got my flu jab done there and then! The best experience I have has at a GP surgery for a very long time, I hope the rest of the team are of the same exceptional standard, Well done, in times which are still not easy for health professionals!
Visited November 2022
Review titled Quakers Lane Surgery
Replied on 17 November 2022
Dear Patient Many thanks for taking the time to give feedback on our service. We are pleased you are happy with the service you experienced when visiting the practice for the first time. Many thanks Fiona Soulsby Practice Manager
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Review titled Excellent Pharmacy Service
Rated 5 stars out of 5
by Andrew - Posted on 14 October 2022
I had to make a short notice trip to the United States and realised I wouldn't have enough medication to last for the trip duration. I ordered my extra meds on-line on Sunday and asked to collect them on Monday, I got a phone call first thing on Monday to confirm my request and they were ready for collection by 5pm that day. Wonderful service, thank you!
Visited September 2022
Review titled Quakers Lane Surgery
Replied on 20 October 2022
ear Patient Many thanks for taking the time to give feedback on our service. We are pleased you are happy with the service our dispensary team is providing. Your feedback will be passed onto all staff. Many thanks Fiona Soulsby Practice Manager
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Review titled Caring and professional service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
Have visited this GP office twice and on both visits the service I received was excellent. The staff genuinely care about their patients and try to offer the best health advice and treatment options. Am very pleased that they are my local GP office. Thank you!
Visited August 2022
Review titled Quakers Lane Surgery
Replied on 19 August 2022
Dear Patient Many thanks for taking the time to give feedback on our service. We are pleased you are happy with the service we are providing & your visits to the practice have been a positive experience. Your feedback will be passed onto all staff. Many thanks Fiona Soulsby Practice Manager