Putnoe Medical Centre Partnership - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by G Shearman - Posted on 03 April 2024
Attended walk in centre this morning. Fantastic service.....registered and seen within 20 mins. The staff are a credit to the NHS.
Visited April 2024
Putnoe Medical Centre Partnership has not yet replied.
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Review titled Thankyou
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2023
Would like to say thankyou for the great service i received last Friday when i attended the walk in centre. I was seen promptly by the doctor who listened whilst i described by symptons, i was given an E C G which was fine but he decided to send me to Same Day Emergency Centre to have blood tests. The results from them showed i needed a stay in hospital where i had to have a stent fitted on Monday. I will be forever grateful for the doctor as going when i did meant i got prompt treatment for what was a serious condition in the end.
Visited August 2023
Review titled Putnoe Medical Centre Partnership
Replied on 17 August 2023
Thank you for taking the time to provide us with positive and supportive feedback which is very much appreciated.
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Review titled States it treats dressings and wounds but
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Arrived, waitEd patiently to be seen, a 90 year old patient with sore open wounds that needed redressing, it’s the only walk in centre within a 20mile radius of their home, states it treats dressings and wounds. Get in meet the very kind nurse only to be told they have no dressing materials on site! What a waste of everyone’s time and energy! Distressing and tiring for the patient. Now at her GPS and guess what no dressings there either! Appalling Bedfordshire NHS!
Visited July 2023
Review titled Putnoe Medical Centre Partnership
Replied on 11 August 2023
Dear Patient. Thank you for your feedback. We are sorry that you had cause to complain and acknowledge any distress this had caused you. If you wish to discuss please contact the Practice Manager. Thank you
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Review titled Awful
Rated 1 star out of 5
by Suzanne Griffin - Posted on 18 May 2023
Never an appointment available when ever you call. Pity those that really need appointments but can't get one.
Visited May 2023
Review titled Putnoe Medical Centre Partnership
Replied on 19 May 2023
We are very sorry to hear of your dissatisfaction about the service we have provided. We apologise if you feel we let you down on this occasion and wish to ensure you of our continued best endeavours to provide a high quality service to our patients. Please contact the Practice Manager if you would like to discuss this further.
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Review titled Fabulous NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
I took my son to this walk-in clinic this morning and when we joined the queue at 8:30 there was already a 2-3 hour wait. The receptionists were absolutely amazing, they booked people in continuously for the next 2 hours and 10 minutes until the rush slowed down - they were friendly, professional and their smile never slipped once. The compassion they showed to each individual that turned up was second to none - true NHS hero’s. Just want to give those two ladies on reception Saturday 3rd December a big shout out. Amazing.
Visited December 2022
Review titled Putnoe Medical Centre Partnership
Replied on 10 March 2023
Thank you for your kind response regarding your visit to The Walk in Centre. We will ensure this is passed to all staff involved.
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Review titled Kindness and compassion!
Rated 5 stars out of 5
by Louise.L/Lily Honey - Posted on 05 November 2022
Receptionist and lady calling people for their flu jabs were so warm and kind! And the Dr we saw was also so warm and friendly, didn’t rush us and listened so well. Checked my daughter over really well and eased my worries. With the amount of stress the NHS are under constantly they still all have smiles on their faces. Never been to a walk in before but we didn’t have to wait long at all. I was outside when I was called and they didn’t skip over me they came and got me so I am so happy. Really good experience I came away feeling reassured and happy. Thank you so much!
Visited November 2022
Review titled Putnoe Medical Centre Partnership
Replied on 10 March 2023
Thank you for your kind response regarding your visit to Putnoe Medical Centre. We will ensure this is passed to all staff involved.
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2022
One of the doctors, that took over an ongoing issue I’ve been having since 2019, around early August 2021, asked me to come back to see him after I have had a blood test. Since late August/early September 2021, I’ve been trying to get a follow up appointment to see him. I’ve been repeatedly told there are no appointments and to try again the following day. I’ve even asked in the short term I’m willing to see someone else, but there is no appointments. Something must be wrong if I’ve been trying to get an appointment for a year and can’t get one. It’s been a pretty much the same situation I’ve been going through (see previous reviews from me) regarding my Cellulitis infections I’ve been having. I’ve been told to A&E to get my leg dressed 2 to 3 times a week, by receptionists. The receptionists have also said to go to A&E to have follow up appointments that the doctor I was seeing, who requested me seeing after I had my blood tests. No wonder A&E is overstretched if Receptionists are telling people to go to A&E for stuff that is usually done at a doctors surgery and stuff like a doctor requesting to see you. A&E is supposed to be dealing with emergencies and not follow up appointments that a GP has requested and dealing with redressings 2 to 3 times a week
Visited September 2022
Review titled Putnoe Medical Centre Partnership
Replied on 06 October 2022
We are very sorry to hear of your dissatisfaction about the service we have provided. We apologise if you feel we let you down on this occasion and wish to ensure you of our continued best endeavours to provide a high quality service to our patients. Please contact the Practice Manager if you would like to discuss this further.
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Review titled Gem of a walk- in clinic !
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2022
Needed help re possible chest infection. Seen within an hour by really lovely nurse and initially greeted by friendly reception staff. Clinic was also comfortable and clean. Really pleased with service received.
Visited September 2022
Review titled Putnoe Medical Centre Partnership
Replied on 06 October 2022
Thank you for taking time to send this supportive message to us which will be shared with all staff.
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Review titled Really Impressed with Staff
Rated 5 stars out of 5
by Alison innes - Posted on 07 September 2022
After trying desperately to get through to my own GP without success, i drove to the walk in Centre in Putnoe . I cannot praise the GP i saw highly enough , I was feeling pretty miserable and sick , and he was just so kind to me , and what an efficient clinic, prescription was given immediately and I collected from chemist just over the road from the walk in. 5 star review from me for the walk in clinic
Visited September 2022
Review titled Putnoe Medical Centre Partnership
Replied on 16 September 2022
Dear Patient We are pleased that you had a positive experience when you attended the Walk in Centre. Your message will be passed on to all the staff.
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2022
I used the walk-in-centre for an intimate healthcare need, which before coming I was extremely anxious about. The staff, including the receptionist and the doctor I saw, couldn't have been kinder and more understanding. They were extremely gentle in their approach and considerate of how they handled things, seeing me within a very reasonable amount of time. They put me at ease straight away. I was unable to see a female practitioner, and they offered a chaperone without me even suggesting. The doctor took time over my appointment in giving me the reassurance and information I needed. I can't thank them enough. I would recommend using them, and I certainly will if I need to again, where I had previously been fearful of being quickly dismissed or struggling to be seen.
Visited August 2022
Review titled Putnoe Medical Centre Partnership
Replied on 16 September 2022
Thank you for your comment. We are pleased that you had a positive experience when you visited the Walk in Centre. Your feedback will be passed on to all the staff.