Priory View Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Jessica Elam - Posted on 28 December 2023
All of the staff I have ever encountered at priory view have all been phenomenal. They really take the time to listen and today I was given a very detailed explanation of what was wrong with me which massively helped my understanding and gave me reassurance. I was also given guidance on what to do and how to be treated which I have also found very useful and couldn’t thank the member of staff enough.
Visited December 2023
Review titled Priory View Medical Centre
Replied on 02 January 2024
We are so pleased that you have had a good experience with our practice. The team do go out of their way to try to help our patients and it is so nice that you have taken the time to share your positive experience. Thank you
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Review titled Not happy
Rated 2 stars out of 5
by Gary - Posted on 28 October 2022
My husband tried to speak to a doctor re recurring water infections and may be more medication but the receptionist didn't even ask his name what is problem was or anything all she concentrated was telling no appts until the following Wednesday he has diabetes and been very ill with the problem over the weeks and is urinating blood does the practice not use some sort of triage to assess the needs of the patients.
Visited October 2022
Review titled Priory View Medical Centre
Replied on 28 October 2022
Good afternoon, We are sorry that you feel you have not had a good service from Priory View. We can certainly look into the issues if you would like to discuss or write to the Practice Manager and then we can respond directly to you. In the meantime, to respond to the point you have made, our Receptionists do not generally ask questions as to why patients need to see a GP or Nurse but would be happy to listen if you offered that information and help to direct you to the most appropriate service if we no longer had any appointments available. I trust the Receptionist did direct you to available services. Helen Walker, Practice Manager
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Review titled Bad Service
Rated 1 star out of 5
by Linda - Posted on 06 October 2022
Was told I couldn't speak to a doctor for 7 days and the receptionist did not even ask what was wrong with me. Obviously don't care.
Visited September 2022
Review titled Priory View Medical Centre
Replied on 11 October 2022
Thank you Linda for your review and we are sorry that you feel we have not provided you with the level of service you expect. At the moment, we are sorry to say that 7 days to speak or see a GP is actually very good. I know of some practices where patients are waiting over three weeks. The reception team at Priory View generally would not ask about what you needed to see a GP about but if you offered the information they would take this into consideration. They would also provide you with alternative routes for any urgent care that you would need. In future, if you feel you need to provide further information to the receptionist, please do so and they can provide you with the correct level of advice and care. We are always here to help you and I hope you find any future contact with us more positive - Helen Walker, Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2022
Rang for an appointment on Friday afternoon, spoke to a go on Saturday morning , was in for some tests same morning. Excellent service, reception staff really friendly and helpful.
Visited September 2022
Review titled Priory View Medical Centre
Replied on 05 September 2022
Thank you so much for your positive review. I'm glad you had such a good level of service from our team and that you took the time to share your experience. Thank you