Priory Medical Group
Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Surgery call centre staff not answering the phones
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2025
I finally got through to the surgery and was caller no 1, I spoke with them. I then needed to speak to them again but the automated system said they were too busy to talk to me and the phone call is disconnected?
Visited May 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Dear Patient, thank you for taking the time to leave feedback for us. We are sorry to hear you feel the level of patient care and service received was not as you would expect and you were not able to get through to our call centre. We would encourage you contact us directly through our customer services manager by emailing: hnyicb-voy.priorypatientexperience@nhs.net with the details of your call (date and time etc.) This then means we can discuss your feedback in more detail and provide you with support. We review all feedback weekly with our senior team so your feedback is important to us. We look forward to hearing from you.
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Review titled Consistently brilliant practice
Rated 5 stars out of 5
by Sophie - Posted on 01 April 2025
I attended with my baby boy; we were seen quickly by a lovely GP and our concerns were met with a sincere response. This is consistent with every visit I have had to the practice; seen quickly with truly fabulous and knowledgeable GPs. I feel incredibly safe and at the centre of the care we are offered here. A brilliant practice, with kind and caring GPs every single time I have contacted the surgery.
Visited March 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Thank you for your positive feedback, we appreciate the time you’ve taken to leave this for us and we share this feedback with our teams. If you ever want to get involved in our patient participation group you can contact us via the link on this page on our website: Priory Medical - Friends of Priory
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Review titled Not able to see a GP at all
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2025
Can’t see a doctor face to face. So I don’t recommend this surgery and will be leaving when I’ve found a better surgery where I can see a doctor in a timely manner.
Visited March 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Dear Patient. Thank you for taking the time to leave feedback for us. We are sorry to hear you feel the level of patient care and service received was not as you would expect. We encourage everyone who leaves feedback to contact us directly through our customer services manager by emailing: hnyicb-voy.priorypatientexperience@nhs.net. This then means we can discuss your feedback in more detail and provide you with support. We review all feedback weekly with our senior team so your feedback is important to us. We look forward to hearing from you.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2025
I had been dealing with this surgery for face to face appointment since February, I've spoken not once, not twice but three times to a lady on the phone requesting a face to face with my GP they have been told why but still they do not do what i have asked, this surgery gives a poor service and you can never get through on the phone to them, there advising in surgery saying they are accepting new patients but they cannot cope with the patients they already have? and getting a face to face appointment is nearly impossible.
Visited March 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Dear Patient, thank you for taking the time to leave feedback for us. We are sorry to hear you feel the level of care and service received was not as you would expect and you were not able to understand the process we have in place for reviewing patient requests for an appointment despite speaking to our call centre team three times. It is not possible to understand the nature of your concerns for which you were seeking an appointment in the first instance so we would encourage you to contact us directly through our customer services manager by emailing: hnyicb-voy.priorypatientexperience@nhs.net. This then means we can discuss your feedback in more detail and provide you with support. We review all feedback weekly with our senior team so your feedback is important to us. We look forward to hearing from you. The Customer Services team, PMG.
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Review titled Detailed appointment
Rated 4 stars out of 5
by Simon Parr - Posted on 01 April 2025
Very attentive and felt like the doctor who saw me really cared which hasn't been the case with my previous doctor
Visited March 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Thank you for your positive feedback, we appreciate the time you’ve taken to leave this for us and we share this feedback with our teams. If you ever want to get involved in our patient participation group you can contact us via the link on this page on our website: Priory Medical - Friends of Priory
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Review titled Quick consultation
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2025
Received a phone call and follow up appointment quickly. Little wait concise exam and advice given.
Visited February 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Thank you for your positive feedback, we appreciate the time you’ve taken to leave this for us and we share this feedback with our teams. If you ever want to get involved in our patient participation group you can contact us via the link on this page on our website: Priory Medical - Friends of Priory
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Review titled Avoid at all costs
Rated 1 star out of 5
by Cristian Frasina - Posted on 23 March 2025
If you dare togo in and ask for an appointment, you will be advised to fill in the online form, which closes overnight. Even when, asked through sms from nhs to contact a clinician after a blood test... If you work long hours, good luck filling in the form. Anyway, got the receptionist to ask for an appointment since I was there, picking up my medication. I mentioned the reason (hart problems and joints). Next day, i get a text saying that, since it doesn't look as an emergency, I will be contacted again in 4-6 weeks. Now, if hart is not a problem, I don't know what is. A few weeks later, on a Saturday, I missed a couple of calls. I call back, my practice checking on me. Since I didn't answer, they concluded that I don't need an appointment, and, if I do, start the process again filling in the form. I am a bus driver, I can not sit by the phone and answer every call over a 4-6 weeks period of time. When calling back, only automated options to cancel an appointment, order a repeat prescription or call 111. With this procedures in place, there is no need to legalise euthanasia, things will sort themselves in due course.
Visited February 2025
Review titled Priory Medical Group
Replied on 27 May 2025
Dear Cristian, thank you for your feedback. We also received your feedback reported here as a formal complaint and have responded in full to your concerns. Once again we apologise for your frustration experienced when not able to receive your calls from your doctor as requested. It is important to confirm we always offer the safety process after two calls not returned for our patients to resubmit another form linked to your original concerns to ensure you can still confirm you need to take up your appointment. Our call centre team are always available to provide advice on our main number 01904 404100 8am to 6pm Monday to Friday and to support you in escalating any concerns or resubmitting another request whether this is for a new concern or with your original concern. Yours sincerely, the complaints team, PMG.
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Review titled Lovely Practice
Rated 5 stars out of 5
by Judith Martel - Posted on 29 January 2025
I spoke to the doctor on the phone and he made an appointment to see me that day. He was very helpful and arranged for me to have blood tests and gave me his diagnosis.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2025
I contacted the surgery via the app about a concern on breast changes within an hour the doctor had phoned me and arranged to see me that day. She immediately arranged for me to go to the breast clinic and I was seen a week later to undergo tests for breast cancer. This was outstanding service thank you.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
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Review titled Very good practice
Rated 5 stars out of 5
by John Ross Griffin - Posted on 21 January 2025
I visited the practice last Saturday morning because I work away and can only make the weekend. The practice accommodated my request for a Saturday appointment, which was great. The GP who was willing to listen and afforded me time, not rushed . It was like a breath of fresh air. I left the surgery feeling as though a lot had been achieved.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York