Priory Medical Centre
Priory Road, Warwick, CV34 4NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Steve Weatherhead - Posted on 16 May 2025
Online booking good Ring back appointment good Surgery good Appointment ion time What more could you ask for
Visited May 2025
Review titled Priory Medical Centre
Replied on 16 May 2025
Dear Steve, Thank you so much for your kind feedback. We're really pleased to hear that you found the online booking, ring-back service, and your appointment experience all positive. It's great to know that our efforts to provide accessible and timely care are making a difference. We appreciate you taking the time to share your experience — it means a lot to the whole team at Priory Medical Centre. I will be sure to pass this feedback onto the clinician involved in your care also. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Clinical Pharmacist very impressive
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
Just had a phone call with the Clinical Pharmacist for the first time (the app won't allow me to name her) in response to my online consultation form. She was very reassuring, kind and patient, and her call made me feel well supported and listened to. The pharmacist explained the facts to me in a way that made me feel respected and heard and she solved an issue for me. A positive outcome to a concern. Thank you to this kind pharmacist, I'm grateful for your expertise and advice and for listening to me. I wish I could name her for credit but it won't allow me to!
Visited April 2025
Review titled Priory Medical Centre
Replied on 28 April 2025
Dear Anonymous, Thank you so much for taking the time to share your positive experience with us. I am delighted to hear that your recent conversation with our Clinical Pharmacist was reassuring, supportive, and helpful. At Priory Medical Centre, we are deeply committed to providing compassionate and respectful care, and it is wonderful to know that this was reflected during your consultation. I will ensure your kind feedback is shared directly with the pharmacy team, as recognition like yours is incredibly meaningful to our staff. Thank you again for your thoughtful comments and for placing your trust in us. We look forward to continuing to support your healthcare needs. Kind regards, Robert Massey-Ellis Executive Director Priory Medical Centre, Warwick
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Review titled Thanks
Rated 5 stars out of 5
by Alexander Querelle - Posted on 30 April 2025
The First Contact Physiotherapist (sb) was very professional, helpful and had great empathy with the advice she gave me at my appointment on Monday 28th April at 1030hrs. I would just like to say a big thank you for your help - you're a credit to the Priory Medical Centre.
Visited April 2025
Review titled Priory Medical Centre
Replied on 30 April 2025
Dear Mr Querelle, Thank you for your thoughtful feedback and for taking the time to share your experience following your recent appointment with our First Contact Physiotherapist, SB. We are so pleased to hear that you found her to be professional, helpful, and empathetic during your consultation. It’s always uplifting to know when a team member has made such a positive impact, and your kind words will be shared with Sally and the wider team. Your recognition means a great deal to us, and we’re very grateful for your appreciation. If there’s anything further we can do to support you, please don’t hesitate to get in touch. With best wishes, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled The worst ever experience
Rated 1 star out of 5
by R Kempsey - Posted on 27 February 2025
Twice recently I have done online consultations. Expected call back and advised time that I would be available. Doctor called before that time and so could not speak to them. Rang reception who said they would let the doctor be aware. No call back after. Likely forgotten. This recent issue was related to my eye and as I’m diabetic has become a serious issue. May have to go to an overstretched already A&E which could be avoided!!!
Visited February 2025
Review titled Priory Medical Centre
Replied on 27 February 2025
Dear R Kempsey, Thank you for reaching out to share your concerns regarding your recent online consultations. I sincerely apologise for the experience you have had and understand how frustrating and concerning this must have been, especially given the urgency of your condition. At Priory Medical Centre, we strive to provide timely and effective care, and I regret that we did not meet your expectations on this occasion. I appreciate you bringing this to our attention, as patient safety and communication are priorities for us. I will investigate this matter with our clinical and administrative teams to understand what went wrong and ensure that improvements are made to prevent this from happening again. In the meantime, I would like to ensure that you receive the medical attention you need as soon as possible. Please contact our reception team at your earliest convenience, and we will do our best to arrange a follow-up with a clinician as a priority. You can also submit another Online Consultation for the triaging doctor to book an appointment for you. Once again, I apologise for any distress this has caused. We value your feedback and are committed to improving our service. If you would like to discuss this further, please do not hesitate to contact me directly on managers@priorymed.nhs.uk. Wishing you the best for your health and well-being. Best regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Consistent, reliable and professional
Rated 5 stars out of 5
by Richard Lown - Posted on 11 December 2024
I'm a patient in my early 70's and have a number of health challenges (heart condition, diabetes, hip replacement, etc) and find all the staff at PMC to be helpful, professional and consistent in their support and care. It really gives me great confidence that although my health can at times be debilitating (both mentally and physically) I know I'm being cared for by people who do their best to support me.
Visited December 2024
Review titled Priory Medical Centre
Replied on 11 December 2024
Dear Mr. Lown, Thank you for taking the time to share your kind feedback about Priory Medical Centre. We are truly humbled by your thoughtful words and are delighted to know that you feel supported and cared for by our team. Your confidence in our care means a great deal to us, and we are committed to providing the professional and compassionate support you deserve. Managing multiple health challenges can be overwhelming, and we’re glad to hear that our team has been able to ease some of that burden for you. If there’s ever anything more we can do to assist you, please don’t hesitate to let us know. We look forward to continuing to support your health and well-being. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Doctors are great, receptionists are awful
Rated 1 star out of 5
by Cory - Posted on 29 November 2024
We had been with Priory Medical Centre for 4 years, at first, they was good and accommodating, we cannot say this no more and left in November 2024. The reception staff are absolutely rude and abruptive, there attitudes are appalling whether that be over the phone or face to face, this is the main reason we decided to leave. We have seen a dramatic increase in staff leaving and going elsewhere and quite frankly, we are not surprised at all. When trying to make appointments, they just try to give you any date and time and do not accommodate us at all and never really have, after explaining personal circumstances they just do not care, when a female is asking to have her B12 with a female nurse and not a male, they still booked the male after we told asked the receptionist not to, again lack of care. We have now gone elsewhere where the staff have much better compassion and will accommodate us much better to our personal needs, which priory medical centre lack of terribly
Visited November 2024
Review titled Priory Medical Centre
Replied on 30 November 2024
Dear Cory, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your time with Priory Medical Centre did not meet your expectations, particularly regarding the interactions with our reception team and the challenges you faced when booking appointments. We understand how important it is to feel supported and accommodated, especially when it comes to personal and sensitive healthcare needs. Your feedback highlights areas where we clearly need to improve, and we take these concerns very seriously. Regarding your observations about our team, we strive to provide a professional and compassionate service at all times. If this was not your experience, we sincerely apologise. We are especially sorry to hear about the issue with the B12 appointment request. It is our policy to accommodate preferences wherever possible, and we will review our procedures to ensure such requests are properly managed in the future. While we regret losing you as a patient, we’re glad to hear you have found a practice that better meets your needs. Your feedback is invaluable in helping us identify areas where we can grow and improve. If you would like to discuss your concerns further, please don’t hesitate to contact us directly via email on managers@priorymed.nhs.uk. We wish you all the best at your new practice and with your future healthcare. Kind regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled New Appointment System - excellent change
Rated 5 stars out of 5
by Pauline - Posted on 08 September 2024
I am an 80 year old lady and I have just used the new Online Consultation System for the first time. I was very impressed with how simple it was to use and with how quickly the request was acknowledged. I received a phone call from the doctor within 90 minutes, and seen face to face within the hour. Excellent service all around. As a long term patient, I would strongly recommend this practice to any potential patients.
Visited August 2024
Review titled Priory Medical Centre
Replied on 30 November 2024
Dear Pauline, Thank you so much for your lovely feedback and for taking the time to share your experience with us! We are delighted to hear that you found our new Online Consultation System easy to use and that we were able to assist you promptly. Providing quick and efficient care is one of our top priorities, and it’s wonderful to know that we met your expectations. Your kind words mean a great deal to the entire team, and we’re thrilled to have your continued trust as a long-term patient. Thank you for recommending us to others—it’s the highest compliment we could receive. We look forward to continuing to provide you with excellent care for many years to come. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Amazing service seen immediately
Rated 5 stars out of 5
by Tracy - Posted on 06 July 2024
Contacted surgery online 8.10am Wednesday 3rd July as daughter complaining of pain in kidney areas. Tragedy by phone 8.25 am, seen by gp 9am. Prescription for antibiotics after urine sample showed protein. Blood pressure, pulse , abdomen checked. Provided follow up sample Friday morning . Received a phone call Friday lunchtime to advise sample tested and infection cleared. Amazing service from the surgery as always. I've been a patient here for 20 years and received first class service every time. The surgery has changed a lot during that time as many others will have too. Their service has remained of a high standard throughout. The nurse explained clearly to my daughter what would happen during the appointment
Visited July 2024
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Tracy, Thank you so much for your kind words and for taking the time to share your experience with our surgery. We're delighted to hear that you and your daughter received timely and thorough care. Our team is committed to providing high-quality service, and it's wonderful to know that we have consistently met your expectations over the past 20 years. We're especially pleased that our nurse was able to clearly explain the procedures to your daughter, ensuring she felt informed and comfortable during her appointment. Your feedback is greatly appreciated and will be shared with the entire team to recognise their hard work and dedication. Thank you again for your continued trust and support. We look forward to serving you and your family for many more years to come. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled New Booking service
Rated 5 stars out of 5
by tony hudson - Posted on 28 May 2024
Have been in hospital seriously ill with pneumonia and heart failure.Since returning home have had a whole series of issues to deal with which has necessitated a number of appointments.Wheras in the past would have had to hang onto a telephone line for indeterminate time can now make contact on line which also enables a fuller and more complete explanation of the issue. Feedback has always been the same day and if necessary a same day appointment made wonderful service cannot speak to highly of the practice and Doctors.Today was a typical example A skin issue(ptential cancer on follow up from November consultation) and also change to prescriptions as the cough which had put me in hospital appeared to be returning. Wrote up the request and sent by 12.30 had an appointment by 2pm new prescription sent to chemist for collection same day and appointment requested to see dermatologist what service but typical of what I have been experiencing over last 6 months congratulations to all
Visited May 2024
Review titled Priory Medical Centre
Replied on 11 June 2024
Dear Tony, Thank you so much for taking the time to share your experience with our new booking service. We're deeply sorry to hear about your health challenges but are heartened to know that our system has been helpful during this difficult period. Your kind words about the efficiency and effectiveness of our online booking system mean a lot to us. We understand how important timely medical attention is, especially in cases involving serious health concerns like yours. Knowing that the service has allowed you to easily explain your issues and receive same-day feedback and appointments reassures us that we're on the right track in enhancing patient care. It's wonderful to hear that your recent experience, from booking an appointment for a potential skin issue to receiving a new prescription promptly, was smooth and satisfactory. We strive to provide the best possible service, and your positive feedback is a testament to the dedication of our team. Congratulations on your continued recovery, and thank you once again for your kind words. Your feedback motivates us to keep improving and offering the best care possible. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Supportive , helpful and caring
Rated 5 stars out of 5
by Mrs J.Yates - Posted on 12 April 2024
My experience of this surgery has been excellent I write this in relation to the standard of care that my adult daughter has received in the last 7 years but in particular the last 3 years After a long battle to get the correct diagnoses and plan in place we are now into a second month of the plan and it is starting to work There are two Drs in particular that have been instrumental in delivering her the best care package possible and have kept in regular touch The Drs have been a life line for her and for me through very difficult times. This week the Dr has once again been brilliant in helping my daughter with her care Nothing is ever any trouble for them they have gone above and beyond in their expertise as GPs These last months the Dr has been able to deliver quality care and supervision that has helped my daughter on her medical process The Communication via me , between my daughter and the Dr is excellent and I cannot express my gratitude enough The reception staff are also very good in delivering messages to enable smooth communication between me and my daughter to the correct Dr and service required Thank you so much for helping my daughter in the way you have and being respectful to carers Much appreciated Mrs J Y
Visited April 2024
Review titled Priory Medical Centre
Replied on 17 April 2024
Dear Mrs Yates, Many thanks for taking the time to review your experience of Priory Medical Centre, particularly relating to the care that your daughter has received, it is greatly appreciated and I thank you for taking the time to complete this. I will be sure to pass this onto our staff so they can hear the positive feedback also. Many thanks again for providing the feedback, please do let me know on managers.priorymed@nhs.net should you have any further comments. Regards, Robert Massey-Ellis Executive Director