Priorslegh Medical Centre - Ratings and reviews
Reviews
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Review titled Great Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2023
I phoned this morning to see a doctor, got a same day appointment. The doctor was understanding, helpful and dealt with my problem . Great service
Visited November 2023
Priorslegh Medical Centre has not yet replied.
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Review titled Great practice...if you can get an appointment!
Rated 3 stars out of 5
by Sarah - Posted on 13 March 2023
Its become a case of fastest fingers first with getting an appointment at this doctors now. I have severely lost my hearing in one ear and suspect i have an ear infection. However, its impossible to get an opportunity to speak to someone as you now have to go through an online system called patchs, since they've started using this system the ability to log a request is impossible as there's no availability within 1/2 hour of it going online and at 8am in the morning it's not exactly easy to be able to do that if you're a working parent with young children. My child (1yr old) is also suffering the same thing and i can't even get him in to see anyone as there's no option/or availability set aside for the more vulnerable patients. It would be too extreme to take him to A&E, but its not right that he has to suffer because i can't get him an appointment either. As a result I'm now looking at changing doctors with immediate effect. Such a shame because when I've used the surgery previously in the past for him the staff are lovely and really good at their jobs.
Visited March 2023
Priorslegh Medical Centre has not yet replied.
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I'd been suffering with a blocked ear meaning I couldn't hear much for the last week, but not being a local I requested to be seen as a temporary patient. This led to some quite obstructive questions from the receptionist such as 'When do you go home', 'Is the problem that important' etc... After explaining my problem and telling the receptionist when I was due to go home the responses were 'Well that's not very long to wait can you not see your own doctor' and 'Well you're having no problem hearing me now, so it can't be that much of a problem.' accompanied with a lot of eye rolls, huffing and being made to feel my problem was unimportant and I was wasting her time. After being told by the pharmacist that it could be a perforated eardrum and I should urgently see the doctor, I went back. Again talking to the same receptionist she decided to self-diagnose me and say 'It won't be a perforated eardrum, I get ringing and crackling in my ears all the time, it's just normal'. When asked why she was being so rude when I was simply just trying to seek some help, she said 'I'm not being rude just repeating what the doctor has said' (having not gone to see the doctor yet this time round) with no effort to be any nicer. Only then did she speak to the doctor again and came back out and told me 'Stop worrying and see your doctor when you are home'. Now waiting in a long queue in a walk-in centre, for what is likely going to be a perforated eardrum.
Visited January 2023
Priorslegh Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by FC - Posted on 11 May 2022
I just wanted to put on record my appreciation of the service I receive from the Practice despite all the challenges they are no doubt operating under. I have had 1:1 review / advice calls from the Diabetes specialist Nurse over a series of several weeks which have resulted in vastly improved control - thank you. Added to this recent concerning / painful problem resulted in a face to face appointment the same morning with a GP who was knowledgeable and started treatment immediately. Again Thank you.
Visited May 2022
Priorslegh Medical Centre has not yet replied.
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Review titled awful service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2022
having requested a phone call from my diabetes nurse this morning, i am still waiting to speak to someone at 2015 this evening. my insulin medication is not right and nobody seems to care. this is causing me a great deal of stress and anxiety. what am I supposed to do, go to a & e? awful way to treat patients.
Visited April 2022
Priorslegh Medical Centre has not yet replied.