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Preston Grove Medical Centre, Yeovil - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 19 August 2023

    I went into town to look at my husband's arm as he had badly cut it.and her advice was to come to doctors. But the receptionist was very off and said there was no nurses in on a Friday afternoon. What a joke. All we needed was a dressing put on. We were told to go to another .no wonder other places are overwhelming are so over run.the receptionist need to have more compassion. But I will do the best I can not being a trained nurse and hope he has no infection and that he is okay at 91years old.

    Visited August 2023

    Report as unsuitable

    Review titled Preston Grove Medical Centre, Yeovil

    Replied on 21 August 2023

    Dear Patient I am sorry to hear you are experiencing problems. We offer a routine service for dressings mainly booked ahead any urgent need would be directed to a minor injury or in the case of Yeovil the A&E Department. I'm not sure who advised you to come to the Doctors surgery for a cut? Our Patient Services Team would listen and try to help and offer signposting to the correct service as they did but i am sorry this didn't seem supportive. If possible we would try to see someone however a nurse has to be available to assess and provide a dressing, we have other staff in but schedule dressings Monday to Thursday in our dressing clinics. I am very happy to chat to you further if it helps, unfortunately as the review is anonymous you would need to contact me.

    Report as unsuitable

  2. Review titled I could not have wished for better care

    by JD77 - Posted on 24 September 2023

    I contacted Preston Grove Medical Centre, Yeovil, and spoke to a very kind receptionist who passed my message on. I was invited in to see the urgent care team that same afternoon. The doctor phoned me the following day and organised to an urgent ultrasound and gave me dietary advice. I had an ultrasound scan where gallstones were found. That week my GP phoned me to see how I was. I saw a consultant at Yeovil District Hospital. I followed the dietary advice and had no more attacks. A Laparoscopic Cholecystectomy was carried out on me at Yeovil District Hospital. All the nurses, doctors and consultants were amazing. Their attitude and kindness, let alone their skill, made the whole experience much less traumatic and a very positive one. I could not have wished for better care and the time scale was very acceptable (Just over five months from start to finish) I also found the Day Surgery Clinic to be spotlessly clean. I wanted to send this feedback as there is such bad press around the NHS and I really do feel that everyone involved in my story needed a shout out because they really are unsung heroes. Many thanks for letting me tell this story.

    Visited June 2023

    Report as unsuitable

    Provided by Care opinion

    Preston Grove Medical Centre, Yeovil has not yet replied.

  3. Review titled Lucky to get an appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 14 April 2023

    I have tried for the last few months to get an appointment. I had to contact them regarding an admin query and on the recorded message it stated that the online enquiries were available between the hour of 0800 - 0900 to make a request for an appointment. This is very unhelpful if, like myself, are on the school run and then going straight to work (where you cannot use your phone for safeguarding reasons). I tried this morning as I am currently off work and the online service wasn't even open, leaving a message saying it will be open again on Monday. Thinking of changing doctor surgeries as this means I can never see my doctor.

    Visited March 2023

    Report as unsuitable

    Review titled Preston Grove Medical Centre, Yeovil

    Replied on 18 April 2023

    Dear Patient I am sorry to hear you are experiencing problems. We offer a limited online service for appointment requests ( but open all day for admin queries). This is due to safety to ensure we can manage the high demand. When the online system is closed we have our telephone lines open all day from 08:30 until 18:30, our Patient Services Team would listen and try to help. All clinical requests are triaged by our Doctors and prioritised by clinical need. I am very happy to chat to you further if it helps, unfortunately as the review is anonymous you would need to contact me.

    Report as unsuitable