Prestbury Medical Practice - Ratings and reviews
Reviews
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Review titled Poor service and rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
The doctors are great and I have never had an issue however very often the reception staff and be rude and feel like they just want to get you off the phones to go onto the next call. To enough staff to take calls with waits often up to 40 mins morning noon and night. Getting an appointment is hard and even if you call at 0800 quite often by the time you get through there aren’t any appointments left. Just shocking
Visited August 2023
Prestbury Medical Practice has not yet replied.
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Review titled Trying to get a GP Appointment
by Mibani - Posted on 31 October 2022
Started calling my GP Practice at 8.00am then around every minute; and it was constantly busy. At 08.36 I hear a recorded message telling me I am caller number 14 in the queue. Why are they only making bookings (telephone and face to face) for that day? This is putting too much pressure on patients trying to make an appointment; and, in desperation, many are presenting at A&E, which is not what should be happening! It is now 08.47 and I am number 9 in the queue. Finally at 08.58 I get to speak to the Receptionist, and explain my temperature fluctuations, possibly related to a condition which is being looked into. They inform me that there are no appointments of any kind left for today; and suggests I call 111. Why should I have to call somewhere else, when I am registered with a practice which is supposed to be looking after me? I ask how long the 'that day only' booking system will last? and they don't know, only that it is Practice policy/procedure - why? they do not not know! The Practice tells you that they have a number of Doctors and Clinical Practitioners, so why is it so difficult to speak to one of them?
Visited October 2022
Provided by Care opinion
Prestbury Medical Practice has not yet replied.