Pound Hill Medical Group - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Rang first thing and was able to see nurse within 2 hours. Ruled out chest infection and gave good advice which put my mind at rest,very impressed with receptionist who was very kind. Could not as for more. Thank you very much.
Visited October 2023
Review titled Pound Hill Medical Group
Replied on 30 October 2023
Dear Sir / Madam Many thanks for your kind words here and I am pleased to hear that we could help so quickly. I will be sure to share this with the team here as it always provides a boost. All the best Perry Anderson Practice Manager
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Review titled Not helpful reception staff
Rated 2 stars out of 5
by Richard Howell - Posted on 30 November 2023
Rang this morning as I have brought up brown/fresh blood phelm . Already booked an appointment on 22nd Dec as that was the only appointment available. This was for stomach pains. Under Royal Marsden for prostate cancer and they advised to see General practitioner. Not sure where it’s coming from chest or stomach. So they could only offer me an appointment a couple of days earlier than my booked appointment! Absolutely ridiculous! This practice has certainly gone downhill. My wife who has asthma and needed steroids also could get an appointment last Friday.
Visited October 2023
Pound Hill Medical Group has not yet replied.
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Review titled No appts
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2023
Its disappointing the only way you can make an appt is by calling at 8am on the day. I appreciate they are busy and was happy to be given one a few weeks later. They said there are no f2f and only telephone appt and have to call at 8am I have a small lump on my testicle and ummed and arred about calling and I'm not overly worried about probably more worries about someone looking at it and feeling silly. However I cant call at 8am as I take my partner to work then have the school run or working myself so no doubt when I do call there will be no spots for the day left. I have an opportunity to call next week at 8am so if I'm not umming or arring to much I'll call then. It's a shame there isnt a triage when you call in as opposed to having to call back at 8. Hey ho. On the whole this surgery is very good but probably like anywhere you only get that good service once you have made a appt. I will likely leave it as it is embarrassing and see the little lump changes in which case I'll try again
Visited March 2023
Review titled Pound Hill Medical Group
Replied on 20 March 2023
Dear Sir / Madam, I am really sorry to hear that you had trouble accessing and appointment and have trouble calling us for one of our on the day appointments at 08:00. We have had a particularly difficult job over the past few months as we try to manage this every increasing demand are struggling to provide as many prebookable appointments for patients as we have been able to in the past. This has been compounded with the upcoming Easter Bank holidays which as further limited the number of prebookable appointments we have available. In the short term we have employed additional GP locum sessions to help with the demand and in the medium term we are training three Physician Associates who work alongside the GPs and will be able to provide us a good increase in the number of appointments we offer. Again, please accept my apologies for your experience and I hope that the above steps will help us improve the service that we provide to all of our patients in the future but this may take several months to return to our normal level of service. If you would like to discuss this please do not hesitate to contact me at the Practice. Kind regards Perry Anderson Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Myself and my family have been patients since moving into the area 6 years ago. We cannot fault it, the process for getting appointments is great and whenever we have needed one we have always had one on the same day. The care is great, the practice is spotless and all the staff friendly and caring. Couldn't rate the practice enough
Visited January 2023
Review titled Pound Hill Medical Group
Replied on 27 January 2023
Dear Patient Many thanks for your kind words here - it is greatly appreciated! I will be sure to share with the whole team as it provides us all with a great motivational lift. All the best Perry Anderson Practice Manager
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Review titled Really great practice
Rated 5 stars out of 5
by Christine Schauerman - Posted on 26 December 2022
I have been registered with Pound Hill Surgery for a few years now and can only praise them for the level of service and care myself and my husband have received. During the pandemic I've was able to get help with unexpected health issues and this was always done quickly and efficiently. True, sometimes it’s hard to get an appointment but that’s no different to any local practice. Staff work hard and put up with a lot of rudeness from some patients but I have only ever heard them being polite and calm in response. The doctors have always called me back in good time, arranged referrals quickly and followed up on test results asap. People here are friendly and helpful. When I tell family and friends about the service this practice delivers they are often envious as so many people seem to have issues with other local practices. I do feel, however, that it helps to be friendly and open minded when speaking to staff; if they can’t help you it makes it is easier to reach a compromise rather than to keep demanding something that just isn’t possible.
Visited December 2022
Review titled Pound Hill Medical Group
Replied on 04 January 2023
Dear Mrs Schauerman, Many thanks for taking the time to write this, I will be sure to share your feedback with the whole team here at the Practice. Comments like yours really give a boost to the whole team and I really appreciate you taking the time to write this. We continue to see growth in demand for our services and have recently employed three Physician Associates who will be working alongside the GPs and able to see and help our patients with the support of the doctors. Once up to speed we will have many more appointments with the clinicians here and hope that some of the capacity problems we are seeing will ease. I could not agree more with you to be friendly and open mind when speaking with our team, they are here to help. All the best Perry Anderson Practice Manager