Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Immunisation Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
The doctor I saw was friendly and spent time explaining the need for the jabs I was having. There was a short wait but overall a very efficient service from initial text message reminding me to make an appointment to attending the surgery.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 31 October 2023
Thank you for providing your comments. We are pleased the service was as expected. We will share this with our team.
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Review titled Impossible to see someone
Rated 1 star out of 5
by Oliver - Posted on 10 July 2023
Infuriating to deal with. On the phones, if you select a routine appointment you just get told to phone back "later" and it hangs up If you want to speak to general enquiries, that's only open 2-4pm and just as difficult to get through on Tried setting up a profile with their online booking service twice without hearing back. Basically, unless you're having a medical emergency or nearing death, you've got absolutely no chance of being seen by someone. Some of the worst online and phone systems I've used despite so called "upgrades".
Visited July 2023
Review titled Portsdown Group Practice
Replied on 09 August 2023
Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. Making a complaint will not lead to gaining an appointment outside the standard methods. Often by the time that an outcome of a complaint (20 working days) is provided, an appointment has already been gained, sometimes in less than 24 hours of the submission. We therefore would like to provide the below guidance: We are an appointment led service, therefore once we reach capacity you will be provided with appropriate signposting, this may include 111, local walk-in centre, pharmacy, or self-referral to community services. Acute/urgent on the day appointments are available from 8.00am on option 1, initially this will a short telephone triage from a clinician, an assessment will be made, and you may need to attend for a face-to-face consultation. For non-urgent, longstanding issues you should call at 10.00am on option 2. We release on-line appointments at 7pm each weekday evening eConsult is available from 6.30pm each weekday evening, however capacity is reached very quickly, and we receive an average of 300 per week. Please bear in mind this is an additional service which in most instances receives a digital response and should not be used to gain a face-to-face appointment.
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Review titled Blood TestYour recent appointment
Rated 5 stars out of 5
by John M - Posted on 04 August 2023
Absolutely painless, appointment on time with a nice happy and chatty nurse blood taken and on my way home in no more than five minutes.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 11 September 2023
That's what we like to hear - thanks for sharing!
Provided by Working Feedback
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Review titled Switch board
Rated 4 stars out of 5
by John D - Posted on 07 August 2023
I find it easier to visit the surgery to make an appointment than go through the switch board. I am more than happy to be text to make an appointment. The staff at my local surgery are very helpful,thank you.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 11 September 2023
Thank you for your comments, our appointments are managed centrally through our contact centre, we therefore suggest you telephone where possible to make an appointment.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Pleasant staff easy to log arrival. All questions answered. Diabetes review carried out quickly and professionally.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 31 October 2023
Thank you for your feedback. We are pleased that you are happy with the service provided. We will share this with our team.
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Review titled First ever visit
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
The surgery was welcoming, clean, bright and very quiet - only one other patient waiting to be seen. I was seen by the nurse before my scheduled time. All staff were polite and helpful.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 31 October 2023
Thank you for your comments. We are pleased that the service was to your expectations. We will share this with our team.
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Review titled Injection
Rated 5 stars out of 5
by Dennis C - Posted on 04 August 2023
I arrived on time and was seen on time. The person dealing with my injection was professional and polite. They answered any questions I had. I was totally satisfied with the experience.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 31 October 2023
Thank you for taking the time to provide comments. We are pleased you were satisfied with the experience.
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Review titled Portsdown Group Practice
by Victorious6847 - Posted on 19 June 2023
I am a patient at Portsdown Group Practice and I have tried every option available to me to book a routine GP appointment today without any luck. I called at midday for a routine appointment and was told they had gone. I tried submitting an e-consult, a mere 8 minutes after the facility becomes available, and the system had closed after receiving its daily limit of e-consults. I logged on at 7pm to book online, and yep, you guessed, no appointments available. Why do I have to call back again and again, day after day, to get a routine GP appointment when I work full-time and can't just leave my job to make a call, or book online. I have stopped taking my blood pressure medication, my HRT, my antidepressants, because I cannot book an appointment to see anyone at the surgery to review my medication. They won't put it on repeat and ask me to jump through hoops to even speak to someone. I'm in tears as I write this because I am scared for my health due to recent concerns with migraines, high blood pressure and sleep apnoea. I got referred to a dietician for sleep apnoea, how is a dietician going to help me because I stop breathing at night? A year later and the dietician has referred me to a Stress Management Course....is this a joke? I just want to talk to a GP before something serious happens to me. I'm sure I am not the only one experiencing these issues, we all are, but this GP practice appears to be badly managed and has maybe taken on too many patients. Please tell me how this crisis will be resolved? I'm tired of being told to go to A&E or dial 111 adding further pressure to the NHS.
Visited June 2023
Provided by Care opinion
Review titled Portsdown Group Practice
Replied on 09 August 2023
Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. Please do email us on j82155.complaints@nhs.net this will allow us to investigate your concerns and provide you with our findings directly.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
This practice is an absolute shambles, I have been trying to get in touch due to worries about a mole/skin lesion and no one seems to care in the slightest. Getting on the econsult is impossible and so is even speaking to a doctor, I often wonder what this practice is actually getting paid for considering they don’t want to see or speak to any of their patients. So disappointed
Visited May 2023
Review titled Portsdown Group Practice
Replied on 09 August 2023
Thank you for you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. Our eConsults are available from 6.30pm weekday evenings, as do our routine appointments. We have several clinicians available than can assist with dermatology queries and you do not necessarily need to be seen by a GP.