Portland Road Practice
16 Portland Road, London, Greater London, W11 4LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jane Shoy - Posted on 20 December 2024
I would like to say thank you , for helping with my ongoing health condition, As for many years I didn’t know what was happening I am very grateful for kindness and patience and caring attitude towards me. Also I would like to say the staff are very supportive , caring and kind And I am so happy I have join this practice The doctors and nurses and other members of staff are blessed Thank you for you supporting me
Visited December 2024
Portland Road Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Ruth Fielding - Posted on 17 December 2024
I have had a number of health issues in the last year or two. I want to thank all the doctors who looked after me so well. You know who you are. Sadly this software will not allow me to mention your names. Also a big shout out to the receptionists manning the phones who are a pleasure to deal with. All in all I am very lucky to have access to such a great local NHS surgery.
Visited December 2024
Review titled Portland Road Practice
Replied on 18 December 2024
Dear Ruth, Thank you for taking the time to leave a review, it is great to hear such positive feedback and I will be sure to pass your comments onto the practice team! Best wishes, Jessica Teh Practice Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Mounira HR - Posted on 02 October 2024
I have been going through extremely testing times that I have actually reluctantly been trying to get help with for over a year... And then one day, a doctor from the practice entered my life. I am so grateful. She is attentive, caring, committed, and very effective. I feel already better for having her in my corner. A Lady in the reception team is also a very aware, gentle, supportive... "part of my care team"... or so I feel. Thank you both, and everyone else at the Portland Practice, very much. 🙏🏼🙇🏽♀️🙏🏼
Visited September 2024
Review titled Portland Road Practice
Replied on 03 October 2024
Dear Mounira, Thank you for your feedback, it is always great to hear when things are working well. I'm glad we were able to meet your needs and help improve your situation, and we will continue to do so going forward! I will be sure to pass your lovely comments onto the team. Many thanks, Jessica Teh Practice Manager.
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2024
The first bad experience, they said I couldn’t see a doctor in person so I was only able to get a telephone appointment which I had to book 2 weeks in advance. It wasn't a set time but anytime during the Saturday. They rung me first thing and my phone was in the other room so I ran to get it but missed it. I tried to call back but said the surgery is closed on Saturdays so I waited for the second phone call. They are meant to try you twice but they never did so I had to rebook the appointment again for 2 weeks later! I ended up having a blood test with regards to this which showed I had low thyroid function. They said it was best to wait and see again in 6 months time but I’ve had no follow up at all. Secondly, I’m now currently pregnant and had some hospital results indicating a potential kidney issue. I called up to ask if I could discuss with the GP and was denied by the reception stating that it’s nothing to do with them and to speak to the hospital. Seemed strange that I wasn’t even able to speak to the GP regarding this. Lastly, as it’s my first baby the hospital advised I needed to book my 25 week appointment with the GP and sent a letter to them stating this. I called up around 6 weeks in advance and was advised it was too early to book an appointment and to call back in a couple of weeks. I called back in a couple of weeks and they said it was still too early, then I popped in the next week in person and they said the same. The next week I then tried to book via the online system and the response from reception was that only a 25 week scan was needed for a first baby and then closed my request without allowing me to respond saying it was! So I called up and again too early!! It then got to the week before (and still hadn’t heard from any gp) so again went in person into the surgery where they advised me that all appointments were booked up and no space to see anyone! They couldn’t book me for the following week as it was too early - I mean it was infuriating and absolutely ridiculous!! I would 100% not recommend this practice to anyone
Visited July 2024
Review titled Portland Road Practice
Replied on 27 August 2024
Dear Patient, Thank you for your feedback. I am sorry to hear that you have had a bad experience, but I'd also like to clarify if possible, that you have submitted this to the correct practice, as we are not open on Saturdays and therefore would not have been able to arrange a call with a GP for the weekend? We also have weekly dedicated baby clinics, these are every Thursday morning and are specifically for ante/post natal appointments for mother's and babies. If you had called for an antenatal appointment, you should have been offered one of these appointments. Again, if this wasn't communicated to you I apologize, please could you email me at: wlccg.surgery.portlandroad@nhs.net and I will look into this further for you? Best wishes, Jessica Teh Assistant Manager.
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Review titled Contact by email? no email, links broken
Rated 3 stars out of 5
by Anonymous - Posted on 05 December 2023
Today received text that surgery will Not accept phone prescriptions. Ok. But how is the surgery addressing the needs of those unable or uncomfortable using online services? Contact links on your website broken; Patient Participation Group page is about joining - why need demographic info ? - but no way to raise issues with the PPG.
Visited December 2023
Review titled Portland Road Practice
Replied on 14 December 2023
Dear Patient, Thank you for your feedback. The decision to revert back to not taking prescriptions over the phone is an initiative to cut down on the waiting times for patients. Pre-covid we did not accept requests via the phone; we started to do this during the pandemic to reduce traffic in the surgery however, 20% of our incoming calls are now simply for prescription requests and with an average wait time of between 5-10 minutes this is not feasible. With so many different means of ordering we have made the decision to revert back to not doing this over the phone. We of course make exceptions for the elderly/vulnerable patients, who would have difficulty ordering online, as we always have. We have had a look at the practice website and agree the contact us page could be clearer so we have taken steps to improve this for our patients. Many thanks, Jessica Teh Assistant Manager.
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Review titled Appointment cancelled 4 times
Rated 1 star out of 5
by Francesco Savino - Posted on 13 October 2023
I received a text message from the surgery telling me I need to book a health screening. I have been trying for two months now to do so without success. I book the appointment weeks in advance and then a day or two before the surgery texts me to say they've had to cancel the appointment. This has happened now 4 times. I'm at the point now where I'm considering paying a private provider for a health screening. A very sad reflection of the state of the NHS.
Visited October 2023
Review titled Portland Road Practice
Replied on 16 October 2023
Dear Mr Savino We apologise for the need to cancel your appointment and we understand how frustrating this is. We only cancel shifts when staff are unable to deliver them due to sickness and unfortunately Covid has had an impact on our staff over the past month or so and we do not have the budget to employ temporary staff. I can see that your appointment has been rebooked for the !8/10. Once again please accept our apologies.
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Review titled Worst practice
Rated 1 star out of 5
by sarah archer - Posted on 25 July 2023
I wouldn't recommend this surgery to anyone, it's the worst doctors surgery I've ever been with , wait all day for a callback from a doctor that doesn't call back staff are rude and it's not very clean either
Visited July 2023
Review titled Portland Road Practice
Replied on 01 August 2023
Dear Ms Archer. We have reviewed your comments in relation to the care we are providing to you and we do not believe your comments are a true reflection of the care you are receiving on a frequent basis. We aim to provide a good standard of care to all our patients but if you feel that our service does not meet your needs then you are at liberty to register with another local practice.