Port View Surgery
Higher Port View, Saltash, Cornwall, PL12 4BUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Port View Surgery.
Reviews
-
Review titled As ever great friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2025
Yet again today port View surgery in saltash were helpful and cheerful. They called reference to an adjustment to my repeat prescription. I didn't know the name of it. However the lady on the phone made smile when she laughed and said does it look like a squeeze mayo container. We both laughed and it was added. Thanks for cheering me up port view. Keep up the good work you all do
Visited June 2025
Port View Surgery has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2025
It has become impossible to get an appointment at this practice. Both in person and online consultations are like gold dust to get hold of. When you call in at 11, all appointments have gone by the time you get through to anyone. This is for booking one 2 weeks in advance. I thought changing to calling at 11am was supposed to improve the service? For 6 months I have been trying to see someone. I was also told to try for an e-consult, and when using the link provided, the online consultations were not working. Week after week this is continuing, and being met with the same answer over and over again from the unhelpful reception staff. I understand they are not at fault but it’s incredibly frustrating when you just need 15 minutes of a doctors time. The nurse on the other hand is absolutely wonderful and it is easy to book in with her for my daughter’s vaccinations and I cannot praise her enough. She is the best thing about the practice. There needs to be a serious change here with more doctors and appointment availability, especially with the increasing population of Saltash. I will be changing surgeries as it is now becoming an ongoing issue.
Visited May 2025
Review titled Port View Surgery
Replied on 29 May 2025
Thank you for taking the time to leave this feedback. We made some changes to our appointment system last year because we were aware that patients needing urgent help we not being prioritised and were wating in the queue with more routine issues. This change has resulted in our routine availability being reduced, as we prioritised urgent need. Unfortunately, we have neither the funding or the space within the practice to employ more clinicians, so we have to do the best we can with the limited capacity that we have. Having said that we are now in the process of reviewing our capacity, prioritisation and appointment system again and plan to make some quite significant changes which we hope will address the issues you have raised. Our Reception team always do their best to be helpful, however they can not provide what we do not have, which is as frustrating for us, as it is for you. We are happy to hear that the care you have received from our nursing team has been so positive.
-
Review titled Great practice great staff
Rated 5 stars out of 5
by Susan Langdon - Posted on 14 June 2023
Husband very unwell phoned at 8.15 doctor phoned back at 8.45 appointment arranged for 11am when we went in husband put on nebuliser straight away and ambulance called at derriford husband was treated for pneumonia and we were told he would not have made it if we hadn’t had got to hospital when we did many thanks to all of you hope you continue to be a surgery in your own right you are fabulous words can never say enough well done
Visited May 2023
Review titled Port View Surgery
Replied on 15 June 2023
Thank you very much for taking the time to leave this review. Our teams are working incredibly hard and it is always refreshing to have such positive feedback. We are very pleased to hear that your husband received the treatment he needed.